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“Great Location-Even GREATER staff”

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Econo Lodge Times Square
Ranked #261 of 467 Hotels in New York City
Green Valley, Arizona
1 review
“Great Location-Even GREATER staff”
Reviewed 28 February 2014

Have been visiting NYC for many years. Staying at more expensive hotels. Our stay at this property was our most enjoyable experience, because of the outstanding staff. Their friendly accommodating attitude
gave new meaning to the term hospitality. We will definitely be back.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this review, 4 March 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad you had the upmost experience at our hotel. I will be sure to share the lovely comments with the staff here.

We appreciate your comment as it means a lot to us:
“Our stay at this property was our most enjoyable experience, because of the outstanding staff. Their friendly accommodating attitude gave new meaning to the term hospitality. We will definitely be back.”

We look forward to seeing you again,

Thank you,
Econo Lodge Times Square Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,226 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (146)
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Lilongwe
Level 5 Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 February 2014

I stayed in the Econo Lodge for two nights last week (Feb 2014). The hotel is really great- great location, very clean and comfortable room despite very small, friendly and responsive staff, nice breakfast, free WiFi, etc. The only issue I had was that the room was too warm (in fact it was very hot). The front desk staff has tried to help but it was not really fixed. I opened the window to let the cold air in (it was 26F outside), but the effect was limited and the city noise was brought in too. I should have given the hotel five stars if there were no heating issue. I guess that the heating system may be too strong to match the small room.
Overall, this hotel is great, absolutely value for money. I would come back and recommend it to my friends.

Room Tip: If you have concerns about the city noise, choose the rooms along the 47th street and away from the...
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SweetAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this review, 18 February 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad we were able to meet all your needs and requests as well. We are also glad the location was suitable and convenient for you. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room’s heating system. These past few weeks it has been below zero or at least with the cold winds it has felt like it in New York City; we try to adjust our heating system so that each and every guest in the hotel is comfortable and warm. Again we apologize that you were not comfortable in your guestroom, in the future we will be happy to offer you a room change where the room does not feel as warm and you are comfortable. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.


We appreciate your comment as it means a lot to us:
“Overall, this hotel is great, absolutely value for money. I would come back and recommend it to my friends.”


We look forward to seeing you again,

Thank you,
Econo Lodge Times Square Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 February 2014

I spent 9 nights at Econo Lodge with my family. It's location is wonderfull and the staff very friendly. However, to 4 persons, the room was not so big, but the bed was very confortable. The breakfast is good but we had to take it into the room because it was served at 3 tables in the Lobby. The problem was to take a shower....No always the water became hot.

Room Tip: If you can not sleep with street noise, then you must ask for a room to 47th street and not to 8th A...
See more room tips
Green Features: It's forbidden smoke in the Hotel. They don't have energy control by key room.
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sonia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this review, 11 February 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad we were able to meet all your needs and requests as well. We are also glad the location was suitable and convenient for you. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room’s square footage. As you mentioned the guestrooms are small however the beds are very comfortable. We also like to apologize for the water temperature not being hot enough immediately after turning the shower on. At times when the temperature drops below zero in New York City the pipes get frozen and we have to allow the water pressure to run for about 5-10 minutes or so before the water gets hot. We are glad you enjoyed our breakfast and also apologize for not having sufficient space for all 150 in-house guests fill the lobby area; we like to provide the option to enjoy breakfast in the privacy of your guestroom. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.


We appreciate your comment as it means a lot to us:
“It's location is wonderfull and the staff very friendly.”


We look forward to seeing you again,

Thank you,
Econo Lodge Times Square Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 January 2014

Just returned from a week in econo lodge. If you're looking for somewhere clean, friendly in a great location, then look no further. Now let's be realistic, it's not the new York Hilton, the rooms are quite small BUT the beds are super comfortable with housekeeping every day, rooms are very warm and clean. It's also nice to have the choice of a bath and a shower after a long day sightseeing. The hotel is approx 200mts from times square. Also breakfast is a great bonus, with tea and coffee facilities available 24hrs. What makes the econo lodge so special is the friendliness of the staff ! Everyone one of staff are polite, friendly, helpful and professional. We are looking forward to returning soon

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 844Graham64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this review, 11 February 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad we were able to meet all your needs and requests as well. We are also glad the location was suitable and convenient for you. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room’s square footage. As you mentioned the guestrooms are small however the rooms are clean, warm, and most importantly the beds are very comfortable. We are glad you enjoyed our breakfast and our 24 hour coffee facilities were a bonus to you and yours.

We appreciate your comment as it means a lot to us:
“Just returned from a week in econo lodge. If you're looking for somewhere clean, friendly in a great location, then look no further.”

“What makes the econo lodge so special is the friendliness of the staff ! Everyone one of staff are polite, friendly, helpful and professional. We are looking forward to returning”

We look forward to seeing you again,

Thank you,
Econo Lodge Times Square Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sydney
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 January 2014

We stayed here for about 10 nights Dec/Jan 2013 to 2014. We had stayed in 3 other New York hotels before this one ( we stayed in different parts of the city to get a feel for the city)

Location was good & staff were great. Being right in the middle of times square for new years was great.
The place its self is a little run down ( peeling wall paper, outdated furniture)
The elevator is slow ( 1 elevator for the whole building) and it broke down with us inside it! but In saying that the staff were very helpful and apologetic about this happening.

Breakfast was good & having a computer & printer in the lobby was handy to print out tickets to shows etc.

Christmas they give you candy canes in your room & new years they give you happy new year hats- i liked that.

All in all this place is pretty good but would be wonderful with an updated renovation.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jess d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this review, 11 February 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad we were able to meet all your needs and requests as well. We are also glad the location was suitable and convenient for you. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the peeling of the wallpaper and outdated furniture as you believe; we are in the process of completing a soft renovation in the hotel. We also like to apologize for the elevator incident; please note we have taken all measures to assure this does not occur again. We are glad you enjoyed our breakfast and the lobby printer was useful to your needs. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We definitely like to treat our guests with exceptional service and always make them feel welcomed with small details such as giving candy canes and hats during the Holiday Season.

We appreciate your comment as it means a lot to us:
“Location was good & staff were great.”

We look forward to seeing you again,

Thank you,
Econo Lodge Times Square Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 5 Contributor
73 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 14 January 2014

Location is amazing, right in the Lap of times square. Stayed here for two nights in January 2013. Hotel Staff is amazing, particularly the reception staff. The hotel rooms and bathrooms are very tiny with hardly any space to move around. We were on 2nd level and could hear street noises late into the night. The location beats all the flaws one might find. In NYC no one spends much time in hotel rooms anyways so for our short 2 night stay it was an ideal place and easy on pocket too.

Room Tip: try to get rooms away from the street ( If any ).
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danial S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this review, 21 January 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad we were able to meet all your needs and requests as well. We are also glad the location was suitable and convenient for you. On behalf of our entire team, I would like to apologize for failing to exceed your expectations of the guestroom’s square footage. We also like to apologize for experiencing noise during your stay. Due to the proximity of the location the Times Square noise is unavoidable however we do provide ear plugs and noise machines for our guest’s comfort. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We appreciate your comment as it means a lot to us:
“Hotel Staff is amazing, particularly the reception staff”.

We look forward to seeing you again,

Thank you,
Econo Lodge Times Square Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 January 2014

TINY but the awesome staff makes up for it and you can't beat the price. ALL of the employees were just great...the housekeeping went above and beyond & even the maintenance kid was polite! ( He probably thought I was stalking him because he looked just like a twin of someone I know lol- Hi!) They all deserve a raise & recognition from Choice Hotels. Nice free breakfast as well. I will return!

Room Tip: Pay a bit extra for the "larger" queen room. You get a slightly bigger bath & a better...
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LLCNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this review, 13 January 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad we were able to meet all your needs and requests as well. On behalf of our entire team, I would like to apologize for failing to exceed your expectations of the guestroom’s square footage. The rooms are small but the beds are comfortable. We are pleased to know that you have enjoyed our breakfast; our staff always assures the breakfast bar is stocked and food items are at the correct temperature. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We appreciate your comment as it means a lot to us:
“TINY but the awesome staff makes up for it and you can't beat the price” and “They all deserve a raise & recognition from Choice Hotels.”

We look forward to seeing you again,

Thank you,
Econo Lodge Times Square Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Econo Lodge Times Square

Property: Econo Lodge Times Square
Address: 302 West 47th Street, New York City, NY 10036
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#190 Family Hotel in New York City
#202 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Econo Lodge Times Square 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Econo Lodge Times Square Hotel in New York CityThe Econo Lodge® Times Square hotel is ideally located at 47th Street and 8th Avenue in the heart of New York City's Times Square. Imagine staying close to everything you want to do and see when visiting NYC! As our guest, you will have easy access to the city's most famous attractions, including the Broadway Theater District, Radio City Music Hall, Empire State Building, Central Park and esteemed Restaurant Row. You will be within walking distance of Rockefeller Center, Madison Square Garden, Jacob K. Javits Convention Center (Javits Center), Fifth Avenue shopping and more. Our location is unbeatable! Hotel features include free wireless high-speed Internet access and free continental breakfast. All of our guest rooms include flat-screen televisions with satellite programming including premium channels, safes, hair dryers and iPod docks. Take a look at our room types and choose the one that best suits your needs. Whether traveling for business or pleasure, the Econo Lodge Times Square hotel in New York City provides superior accommodations and affordable rates to everyone visiting the area. Our friendly staff looks forward to seeing you soon. ... more   less 
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Also Known As:
Econo Lodge Times Square Hotel New York City
Econo Lodge New York City
Econolodge Times Square
New York City Econo Lodge
Econolodge New York City
Econo Lodge Time Square

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