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Econo Lodge Times Square
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Reviews (1,291)
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All reviewsrooms are smallbagelstimes squaregreat locationnew yorkprovide ear plugscontinental breakfastfire stationsmall deskwould stay here againstreet noisenoisy at nightsmallest roomtea and coffeebudget hotelqueen bedfront desk staff
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Reviewed 27 April 2014

The hotel was nice, a bit out dated. Breakfast was ok but I recommend to switch it up because it's the same breakfast every morning. The rooms are very tiny but comfortable. I will like to thank stephanie (front desk receptionist) for the early check in! She was nice and always willing to help. If I come back to NY I will stay here again

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank j_souza1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this reviewResponded 1 May 2014

Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their every day work and we are glad the location was suitable and convenient for you. I would like to apologize for failing to exceed your expectations with the room’s square footage. As you mentioned the rooms are small but most importantly comfortable. Please note that we also offer our Superior Queen and Deluxe Double Guestrooms which provide additional square footage for extra room. In the future please be sure to contact the hotel directly so we can assist you in selecting the room type which may be a best fit for you and/or your family. We are sorry to hear that the breakfast menu bar items were the same throughout the duration of your stay. Normally the breakfast items are changed on a monthly basis and we are working to towards a daily change. I also like to apologize for the hotel being a bit outdated for you, we are always looking to improve and renovate so on your future return you will see more changes and upgrades. Stephanie was excited to hear the nice comments you provided to TripAdvisor about her; as to how helpful she was with you and the early check-in that was honored. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We appreciate your comment as it means a lot to us:
“Nice and comfortable”

“I will like to thank stephanie (front desk receptionist) for the early check in! She was nice and always willing to help.”

“If I come back to NY I will stay here again”


Thank you,

Econo Lodge Times Square Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014

My husband and I are home from our 2 day visit to NYC. We were extremely happy with this hotel. It was very reasonably priced. It has small rooms but they are clean and comfortable. The front desk was very attentive and had great advice for things to do, places to see and how to save money on transportation to the airport. We didn't get a chance to take advantage of the breakfast each morning because of our schedule but there was always coffee available. And you couldn't ask for a better location!!!! We will definitely stay again and we have already recommended the hotel to friends thinking of visiting NYC.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Rebecca985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this reviewResponded 30 April 2014

Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. I would like to apologize for failing to exceed your expectations with the room’s square footage. As you mentioned the rooms are small but most importantly clean and comfortable. Please note that we also offer our Superior Queen and Deluxe Double Guestrooms which provide additional square footage for extra room. In the future please be sure to contact the hotel directly so we can assist you in selecting the room type which may be a best fit for you and/or your family. We are sorry to hear you were not able to enjoy our delicious breakfast due to your schedule, we hoped that the 24 hour coffee served in the lobby helped you start your daily adventures. The staff was excited to hear you were extremely happy with the hotel and was thankful for the comments said about them being very attentive and also looking to stay again in the near future. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We appreciate your comment as it means a lot to us:
“We were extremely happy with this hotel.”

“The front desk was very attentive and had great advice for things to do, places to see and how to save money on transportation to the airport.”

“And you couldn't ask for a better location!!!! We will definitely stay again and we have already recommended the hotel to friends thinking of visiting NYC.”

Thank you,

Econo Lodge Times Square Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

Just got back from our 4 night stay. It's in a great location, really close to Times Square. The room was a bit small, but we were out for most of the day anyway, so just needed somewhere to sleep really. The staff were all incredibly helpful and friendly. Would stay again!

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Lauz0386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this reviewResponded 30 April 2014

Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room’s square footage. Please be advised that we can also store your luggage for you at no additional charge if further space is needed in the guestroom. Please note that we also offer our Superior Queen and Deluxe Double Guestrooms which provide additional square footage for extra room. In the future please be sure to contact the hotel directly so we can assist you in selecting the room type which may be a best fit for you and/or your family. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We appreciate your comment as it means a lot to us:
“Great location, great staff!”

“The staff were all incredibly helpful and friendly. Would stay again!”

Thank you,

Econo Lodge Times Square Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

(Positive point) ロケーション良し、スタッフ良し、お値段も良し、朝食も良し! チェックイン当日、冷蔵庫のリクエストをしたところ、部屋に小さな冷蔵庫を持ってきてくれました。 特にジェシカというレセプションの女の子はいつも気遣ってくれ、とっても気持ちの良い声掛けをしてくれ、また泊まりたい気持ちでいっぱいになりました。 ブロードウェイのチケットが安く買えるTKTSまで徒歩3分ほど。 スーパーも近くにあり。 Location is very good. I would like to say thank you especially to Jessica. She is one of reception lady who takes care of customers very nice and friendly. And also supporting staff are very nice too.

(Negative point) タオルに汚れがあることもありましたが、たぶん言えばすぐに変えてもらえると思います。 他の書き込み通り、部屋は狭いです。 初日、私の部屋だけ暖房がきいていなかったようで、とっても寒い思いをしました。が、その件でもすぐに対応- してくれ、最終的にはオイルヒーターを持ってきてくれました。 大通りに近いので、夜はクラクションの音や消防車・警察車両の音でうるさいですが、部屋に耳栓もあり、欠点- は補おうとしている姿勢がとても好印象です。 I saw some towels were bit dirty. But I think if you tell them, then they will change. The room was very small. If you open your suit case half, then it works. The first day, my room was very cold, but they bring me a oil heating, so there was no problem. The night was noisy with the firefighter's car and police's car, but there are earplugs in the room. So, this is also no problem.

  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ayaya1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this reviewResponded 30 April 2014

Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room’s square footage. Please be advised that we can also store your luggage for you at no additional charge if further space is needed in the guestroom. Please note that we also offer our Superior Queen and Deluxe Double Guestrooms which provide additional square footage for extra room. In the future please be sure to contact the hotel directly so we can assist you in selecting the room type which may be a best fit for you and/or your family. Thank you for feedback regarding the murky towels, we take cleanliness matters very serious and have followed up with the designated department and associate whom serviced the room. Also we like to apologize for the room being cold on the first day; because is Spring and the temperature is above 55* degrees by law NYC hotels and buildings do not turn on boilers but provide individual room heaters to assure their guests are satisfied and most importantly warm. I also like to apologize for the noise you experienced throughout the night with the fire fighter trucks and police cars. Please note that due the location we are located in at times cannot control the noise but provide ear plugs for light sleepers; again our apologies regarding this matter. We will be sure to place you and yours in a higher floor on a future return for comfort and a good night sleep. Your satisfaction is important to us and the feedback you have provided we have used to make improvements to the hotel. We always want to ensure we offer an exceptional experience for our guests in the future.

We appreciate your comment as it means a lot to us:
“Location is very good. I would like to say thank you especially to Jessica. She is one of reception lady who takes care of customers very nice and friendly. And also supporting staff are very nice too.

Thank you,

Econo Lodge Times Square Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014

Location = out of this world!
Staff = all were attentive, friendly and accomodating (esp when there was no hot water when we arrived and they paid for us to take a cab to their sister hotel a few blocks away)
Breakfast = well stocked right up until the last minute along with tea and coffee available whenever you wanted!
Hotel room = a squeeze but fresh and clean. Bed and pillows were comfortable. However, manager really needs to look into new shower heads! There must have been a water tank problem at the time as there were a few problems related to hot water and the toilet not flushing!!!!!!
Other = the free WiFi code changed day to day so you have to keep on top of this if you want to make use of it. I feel a better selection of fruit should have been on offer for breakfast but the rest the food provided was great.
My first visit to the USA and the location along with friendly staff has resulted in me considering this hotel again if I go back to NYC.

Room Tip: The higher the better, although cross your fingers that the elevator works!
  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Veemi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daisy S, Guest Relations Manager at Econo Lodge Times Square, responded to this reviewResponded 21 April 2014

Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room’s square footage. Please be advised that we can also store your luggage for you at no additional charge if further space is needed in the guestroom. Please note that we also offer our Superior Queen and Deluxe Double Guestrooms which provide additional square footage for extra room. In the future please be sure to contact the hotel directly so we can assist you in selecting the room type which may be a best fit for you and/or your family. Thank you for feedback regarding the shower heads; we have looked into this issue and have replaced accordingly. Also regarding breakfast we apologize fruit was not available for you at the time you arrived for breakfast and/or during the day; we normally have fresh fruit out and will assure that on a future return there is some sitting out for you. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We appreciate your comment as it means a lot to us:
“Location = out of this world!
Staff = all were attentive, friendly and accomodating (esp when there was no hot water when we arrived and they paid for us to take a cab to their sister hotel a few blocks away)
Breakfast = well stocked right up until the last minute along with tea and coffee available whenever you wanted!
Hotel room = a squeeze but fresh and clean. Bed and pillows were comfortable.”
“My first visit to the USA and the location along with friendly staff has resulted in me considering this hotel again if I go back to NYC.”

Thank you,

Econo Lodge Times Square Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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