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“Great location and friendly staff”

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Econo Lodge Times Square
Ranked #257 of 467 Hotels in New York City
Illinois City, Illinois
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great location and friendly staff”
Reviewed 1 August 2014

Location was great! Staff always friendly. Very tiny room,but only there to sleep. The bed was clean and comfortable. Free breakfast. Lobby clean. Could use an update in room, but didn't spend much time in it. We felt very safe. Only complaint was that the tub took forever to drain. Had to wait about 20 minutes for the next person to shower. Asked to have it looked at on 2nd day. Front desk made a note of it, and was very friendly, but we got the idea it wouldn't get fixed. It didn't. There are only six floors, so not a lot of guests. For the price and friendly front desk, we would stay here again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Ren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econo47th, Guest Relations Manager at Econo Lodge Times Square, responded to this review, 11 August 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. We apologize for failing to exceed your expectations with the room’s square footage. As you mentioned the rooms are small but clean and most importantly the beds are comfortable. Please note the hotel offers other options like our Superior Queen and Deluxe Double Guestrooms which provide additional square footage for extra room. In the future please be sure to contact the hotel directly so we can assist you in selecting the room type which may be a best fit for you and/or your family. We apologized about the tub issue you had to experience during your stay with us. Normally when such issues transpire the hotel staff is quit to rectify the problem to the best of their ability and we apologize this was not done accordingly. We are happy to hear that you enjoyed the free breakfast. Your satisfaction is important to us and the feedback you have provided we have used to make improvements to the hotel. We always want to ensure we offer an exceptional experience for our guests in the future.

We look forward to seeing you again in the near future,

We appreciate your comment as it means a lot to us:

“Great location and friendly staff”

“Location was great! Staff always friendly.”

“For the price and friendly front desk, we would stay here again.”

Thank you,

Econo Lodge Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,219 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (146)
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English first
Philadelphia, Pennsylvania
1 review
Reviewed 26 July 2014 via mobile

We only stayed here for one night but the room was clean and the service excellent. Jessica lapidez was very friendly, personable, and accommodating. She greeted everyone who came in and extended herself beyond my expectation. She should be the model employee for the hotel. She knew everyone's name and you do. Ot get that type of service from a hotel.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econo47th, Guest Relations Manager at Econo Lodge Times Square, responded to this review, 11 August 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their everyday work. We are happy to hear the staff; particularly Jessica was everything to expect regarding excellent customer service to the guests. We always want to ensure we offer an exceptional experience for all of our guests here at the Econo Lodge Times Square.

We look forward to seeing you again in the near future,

We appreciate your comment as it means a lot to us:

“Worthwhile.”

“Jessica lapidez was very friendly, personable, and accommodating.”

Thank you,

Econo Lodge Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Foster City, California
Level 4 Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 July 2014

Location is terrific. Close to Times Square and theaters. Steps from Hop on Hop Off bus .
Rooms are really small but good bed and we only wanted the room to sleep in anyway.
If you have a lot of luggage may be a problem (also small wardrobe).Bonus: they had a safe in the room.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Jennie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econo47th, Guest Relations Manager at Econo Lodge Times Square, responded to this review, 11 August 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. We apologize for failing to exceed your expectations with the room’s square footage. Please note the hotel offers other options like our Superior Queen and Deluxe Double Guestrooms which provide additional square footage for extra room. In the future please be sure to contact the hotel directly so we can assist you in selecting the room type which may be a best fit for you and/or your family. We are happy to hear the safe was a plus for you, when securing your personal goods. Your satisfaction is important to us and the feedback you have provided we have used to make improvements to the hotel. We always want to ensure we offer an exceptional experience for our guests in the future.

We look forward to seeing you again in the near future,

We appreciate your comment as it means a lot to us:

“Location is terrific”

Thank you,

Econo Lodge Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clearfield, Pennsylvania
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2014

Jessica helped us out trying to figure out how to get around the big apple. She printed baseball tickets for us and suggested restaurants and stuff to do the in the area. Every time we saw her she asked how our day was and how we're doing it, very personable. Thanks for sharing your town with us.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank MowHawkess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econo47th, Guest Relations Manager at Econo Lodge Times Square, responded to this review, 24 July 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. We are happy to hear the staff; particularly Jessica was everything to expect regarding excellent customer service to the guests. We always want to ensure we offer an exceptional experience for all of our guests here at the Econo Lodge Times Square.

We look forward to seeing you again in the near future,

We appreciate your comment as it means a lot to us:

“Helpful receptionist”

“Jessica helped us out trying to figure out how to get around the big apple”

Thank you,

Econo Lodge Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
160 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 20 July 2014 via mobile

Considering it's location, i can oversee the small size of the room.

The free breakfast was good and the free wifi much appreciated, as well as the free document printing and unlimited North American phone calls.

Stayed July 2014, travelled with friends
Helpful?
3 Thank ExplorerFromToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econo47th, Guest Relations Manager at Econo Lodge Times Square, responded to this review, 21 July 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. We apologize for failing to exceed your expectations with the room’s square footage. Please note the hotel offers other options like our Superior Queen and Deluxe Double Guestrooms which provide additional square footage for extra room. In the future please be sure to contact the hotel directly so we can assist you in selecting the room type which may be a best fit for you and/or your family. We are happy to hear that you enjoyed the free breakfast and that the free Wi-Fi, printing, and unlimited calls in the US. and Canada were a plus for you. Your satisfaction is important to us and the feedback you have provided we have used to make improvements to the hotel. We always want to ensure we offer an exceptional experience for our guests in the future.
We look forward to seeing you again in the near future,

We appreciate your comment as it means a lot to us:

“The free breakfast was good and the free wifi much appreciated, as well as the free document printing and unlimited North American phone calls.”

Thank you,

Econo Lodge Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2014

Small room - Yes. But, you're a block from Times Square in New York City. Unless you want to spend $400 or more a night, small rooms are what you get. And there was a nice Continental breakfast - FREE!!! FREE WI-FI, also!!
Clean room - Yes. I wouldn't stay in anything less.
Personnel - The personnel were friendly and helpful. Got up to shower and the tub wasn't draining so I immediately called the front desk. They asked if I wanted someone up there right away (it was 6:30 a.m.) and I said "yes." I figured that it would take someone half an hour or better to get there but in five minutes, someone was knocking and the door and, 5 minutes later, the problem was fixed! And, it didn't re-occur.
Great price for the location - Absolutely! I was ready to use my AAA discount but got a better deal by dialing the hotel directly. We paid ~$510 for two night's stay. We were a block from Times Square and M&M's World; less than a mile from St. Patrick's Cathedral, Madame Tussands Museum, The Hard Rock Cafe, Bryant Park, Rockefeller Plaza; the high-end shopping district, and The Empire State Building; about a mile from Central Park; 3 blocks from a subway station; and a $10.50 cab ride from Penn Station and Madison Square Gardens. A pharmacy's on the corner, a Star Bucks is catty-corner across the street, and a great little pizza place is right in the same block. Several blocks behind the hotel is Hell's Kitchen and a couple streets of little shops and restaurants. PERFECT LOCATION!
WOULD DEFINITELY GO THERE AGAIN.

Room Tip: Rooms closer to the corner of 47th & 8th (we stayed in Room 314) have a bit more noise - Fire St...
See more room tips
Green Features: The hotel used environmentally friendly soap and shampoo. They would gladly change your towels and bed linens every day, if you wish, but we chose to leave the bed linens and only have our towels changed while we were there. Oh, there were recycle bins in the lobby.
  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Cathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econo47th, Guest Relations Manager at Econo Lodge Times Square, responded to this review, 21 July 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. We are happy to hear the staff was everything to expect regarding excellent customer service to the guests. We apologize for failing to exceed your expectations with the room’s square footage. Please note the hotel offers other options like our Superior Queen and Deluxe Double Guestrooms which provide additional square footage for extra room. In the future please be sure to contact the hotel directly so we can assist you in selecting the room type which may be a best fit for you and/or your family. We also like to apologize for the noise you experienced throughout the night with the fire fighter trucks and police cars. Please note that due the location we are located in at times cannot control the noise but provide ear plugs for light sleepers; again our apologies regarding this matter. Please note any time a noise issue may arise with a guest we immediately offer a higher floor for comfort and a good night sleep. We also like to apologize for the shower/tub not draining; after further investigation we found that at times the tub may get clogged from guests excess hair; again our apologies. Your satisfaction is important to us and the feedback you have provided we have used to make improvements to the hotel. We always want to ensure we offer an exceptional experience for our guests in the future.
We look forward to seeing you again in the near future,

We appreciate your comment as it means a lot to us:

“The place to stay”

“The personnel were friendly and helpful”

“PERFECT LOCATION! WOULD DEFINITELY GO THERE AGAIN.”

Thank you,

Econo Lodge Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newtown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 July 2014

Here for three nights. Steps away from over a dozen theatres and good food. Clean rooms. Very friendly and helpful staff. Great breakfast. Small rooms, but perfectly fine for our trip. Would definitely return here.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Des_and_Chris2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econo47th, Guest Relations Manager at Econo Lodge Times Square, responded to this review, 18 July 2014
Hello and Thank You for choosing Econo Lodge Times Square,

Thank you for your kind review. The staff here at Econo Lodge Times Square takes pride in their everyday work and we are glad the location was suitable and convenient for you. We are happy to hear the staff was everything to expect regarding excellent customer service to the guests. We apologize for failing to exceed your expectations with the room’s square footage. Please note the hotel offers other options like our Superior Queen and Deluxe Double Guestrooms which provide additional square footage for extra room. In the future please be sure to contact the hotel directly so we can assist you in selecting the room type which may be a best fit for you and/or your family. It was great to hear that the breakfast was a plus for you and yours and got you started for your daily adventures in New York City. Your satisfaction is important to us and the feedback you have provided is well appreciated. We always want to ensure we offer an exceptional experience for our guests in the future.

We look forward to seeing you again in the near future again.

We appreciate your comments as it means a lot to us:

“Excellent choice. No need to look for other options”

“Steps away from over a dozen theatres and good food. Clean rooms”

“Very friendly and helpful staff.”

“Great breakfast. Small rooms, but perfectly fine for our trip.”

“Would definitely return here.”


Thank you,

Econo Lodge Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Econo Lodge Times Square

Property: Econo Lodge Times Square
Address: 302 West 47th Street, New York City, NY 10036
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#191 Family Hotel in New York City
#203 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Econo Lodge Times Square 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Econo Lodge Times Square Hotel in New York CityThe Econo Lodge® Times Square hotel is ideally located at 47th Street and 8th Avenue in the heart of New York City's Times Square. Imagine staying close to everything you want to do and see when visiting NYC! As our guest, you will have easy access to the city's most famous attractions, including the Broadway Theater District, Radio City Music Hall, Empire State Building, Central Park and esteemed Restaurant Row. You will be within walking distance of Rockefeller Center, Madison Square Garden, Jacob K. Javits Convention Center (Javits Center), Fifth Avenue shopping and more. Our location is unbeatable! Hotel features include free wireless high-speed Internet access and free continental breakfast. All of our guest rooms include flat-screen televisions with satellite programming including premium channels, safes, hair dryers and iPod docks. Take a look at our room types and choose the one that best suits your needs. Whether traveling for business or pleasure, the Econo Lodge Times Square hotel in New York City provides superior accommodations and affordable rates to everyone visiting the area. Our friendly staff looks forward to seeing you soon. ... more   less 
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Also Known As:
Econo Lodge Times Square Hotel New York City
Econo Lodge New York City
Econolodge Times Square
New York City Econo Lodge
Econolodge New York City
Econo Lodge Time Square

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