My flight landed in NYC in the middle of a snow storm, and non of the hotels around JFK had a room available. I was able to book a room with Night Hotel through Hotel.com around 10:30pm. Got to the hotel at 11pm, the front desk receptionist said he doesn't have my reservation. We figured that it might just take some time for the confirmation to come in. After another 20 min, they still haven't received anything. The front desk manager said she would call Hotel.com to find out. I waited another 15 min and decided to call Hotel.com myself. The rep from Hotel.com said everything was confirmed and he would refax the confirmation to the hotel. I went back to the front desk to let the receptionist know. Another 10 minutes went by. I asked the receptionist what's going on. He said the manager is "entering" my reservation. I waited another 10 minutes and went up to the receptionist again. I told him leaving a customer waiting for 55 minutes without any updates is not good service practice. He said it's not his fault and I don't have to stay in this hotel. Well, if I didn't already paid for the hotel room, if it wasn't 11:55pm, and if I didn't just had a 14 hour flight, I would've walked out. I will never go back to this hotel. It's not a bargain, and there's nothing special about the room or location. There are many other hotels close by if you are looking to be near Time Square or Midtown, and I had good experiences there.
- Official Description (provided by the hotel):
- Not just a hotel, but rather a place to spend the night. That's the mantra of this fashionable midtown Manhattan hotel. Located in Times Square on West 47th Street, only steps from the Theater District, Central Park, Rockefeller Center, and Fifth Avenue, we make it easy to stay connected with the epicenter of New York City life. Overnight in fully modern guest accommodations, exquisitely appointed with designer artwork and luxury amenities. Rule the night at Maple, our sleek and sophisticated restaurant and lounge. ... more less
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- Also Known As:
- Stay New York City
- Stay Hotel New York City