First, this is at least the third Times Square hotel we have stayed a weekend in and we thought the location of the first two was grand, but this one is just steps away from the grandstand at Times Square...literally the street it is one crosses over to that spot! I feared our room would be busy with traffic sounds due to this, but perhaps due to our room facing a sort of courtyard and being on the 8th floor, we never heard any noise at all.
We had a great deal for two nights in a queen bed with a bottle of wine and chocolate that we decided to use to celebrate my husband and our son's birthdays (our son stayed at a different hotel and traveled on a red eye from CA so only stayed one night and didn't have any kind of deal to use). As I already shared, we have had other deals for Times Square hotels and this hotel had the nicest lobby so far (fish, art, interesting furnishings, plenty of chairs and tables, etc.) and an incredibly nice, professional, responsive staff in general. When we got to our room, we noticed a card promising a free drink at their bar if we filled out their survey online and we both did this independently and it turns out we both gave the room a "3", in part due to how small it was, how it had no view other than for a room a few feet away, and that the "queen" bed was truly a double (something we also had happen at Founders Inn in VA Beach two weeks prior). The survey asked, "If you could change one thing about your room, what would it be?" I happened to note "a bed that is truly a queen bed as promised." Never expected anything from this other than receiving a free drink (and you can't do the fancy alcoholic cocktails with this free offer, but I did get a fancy virgin cocktail with it and my husband got a beer), but only moments after we completed our surveys, we got a call saying they would like to upgrade us to a better room! It took about 15 minutes for the keys to the new room to arrive, but the new room had a king bed (and more private bathroom that didn't have a window like the first room). It wasn't a larger room, I don't think, perhaps even a smidgen smaller as it didn't have a mini bar like the last one (fine by us as my husband had a bottle of wine to drink over two nights as it was), but we REALLY appreciated the larger bed! And were VERY impressed with the customer care call within minutes of completing our surveys! And the free drinks were in a nice bar with a nice Greek bartender who asked what sort of drinks I like and I said pina coladas and she said she had no blender but could make me a virgin mojito and she made one that seemed like it was part virgin pina colada and very good. Now she did get sidetracked and made a pitcher of sangria for two guys next to us at the bar who ordered after we did, but everyone is human and it was neat to see it get made as it had tons of fresh fruit on top and looked so nice that I had to snap a photo.
The shower is long and nicely tiled, with half a wall of glass and then a shower curtain for the other half. No tub, as is typical at Times Square boutique hotels. But way more space than some Times Square hotel bathrooms we have had. There was a flat screen TV that worked fine and the bed was quite comfortable. The wine that came with the deal was a decent Australian wine, though the chocolate was just a simple milk chocolate bar (dark chocolate goes so much better with red wine, not that I even consume alcohol, but for my husband and other people who drink wine's sake, I hope management considers going dark in the future and I don't mean losing electricity).
We checked our luggage both before our room was ready and after we checked out in the morning and had no problem with service either time. The men who man the door mind of amused us in that they just hit the handicap button to open the door for people, which I hear isn't good for the machinery but it does the trick as far as quickly getting the door open for guests.
Also, the elevators here are very slow, like they have been at every hotel we have stayed in at Times Square, and worse, they are split around the corner from one another so you have to try to run at times to catch the one that arrives first, plus they are very small elevators so if full, you might have to wait for another one.
If you see a card on your bed for filling out the survey online to get up to two free drinks if you each fill the survey out (you just show the email you get to the bartender), do it! I hope more hotels start this sort of reward for taking your time to fill out a survey on a busy vacation. I had pretty much stopped bothering with hotel surveys as I came to feel our time doing things was more important than giving feedback unless something was really fantastic or really awful and am delighted to see a hotel find a way to get feedback no matter the case.
- Official Description (provided by the hotel):
- Not just a hotel, but rather a place to spend the night. That's the mantra of this fashionable midtown Manhattan hotel. Located in Times Square on West 47th Street, only steps from the Theater District, Central Park, Rockefeller Center, and Fifth Avenue, we make it easy to stay connected with the epicenter of New York City life. Overnight in fully modern guest accommodations, exquisitely appointed with designer artwork and luxury amenities. Rule the night at Maple, our sleek and sophisticated restaurant and lounge. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Jet2Holidays , TravelUp, Booking.com, Ctrip TA, Hotels.com, Expedia, HotelQuickly, Ebookers, Evoline ltd, getaroom.com and Cancelon so you can book your Night Times Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Stay New York City
- Stay Hotel New York City