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“Great hotel in a good location”

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The Iroquois New York
Ranked #38 of 467 Hotels in New York City
Certificate of Excellence
Sydney, Australia
Level Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Great hotel in a good location”
Reviewed 24 September 2011

Nice boutique hotel in Midtown. Smallish rooms but that is what you expect in Manhattan. The rooms are very comfortable and the bedding was lovely and crisp. All in all a great place to stay in NY. The only down sides worth commenting on are the room service menu is rather limited but there is a diner next door that delivers. And the German receptionist is not the friendliest person that I have ever come across but the rest of the staff make up for her shortcomings.

Room Tip: The doors near the lifts can be rather noisy
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Nick_Pat71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IroquoisFrontDesk, Front Office Manager at The Iroquois New York, responded to this review, 27 September 2011
Thank you for taking the time to reflect on your most recent stay at the Iroquois. I am very glad to know you enjoyed our luxurious rooms. I am sorry to hear about your disappointment with the room service menu. Know we are currently in the process of selecting more options for our "late night" room service menu which will go into effect shortly. I also am disappointed to hear there was a blunder in service from a staff member. Please know this is an extremely rare occassion. Our long time employees help new staff live up to the expectation of service we are proud of, so I am confident to say this would not happen again. Thank you again for your comments. We hope to welcome you again soon! -Caroline Lakin, Front Office Manager
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New York
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 September 2011

Stayed at this hotel with my sister to celebrate her birthday. It is in a wonderful location, near Times Square but not in the heart of all the chaos. The hotel was beautiful and clean and the staff were helpful. I would stay here again.

  • Stayed June 2011, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank IrishKathleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IroquoisFrontDesk, Front Office Manager at The Iroquois New York, responded to this review, 27 September 2011
Thank you for choosing us to share in your special celebration. We are glad you enjoyed your trip, and we hope to share future birthdays to come! -Caroline Lakin, Front Office Manager
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herzliya israel
Level Contributor
3 reviews
Reviewed 24 September 2011

ideal location [50 yards away from the famous Sofitel] best linen and towels [Frette], very clean , attentive reception,free water in the lobby all day and coffee in the morning.we were there with 2 more familiy members for 7 nights and had very comfortable suites. this hotel gave our NY exprience a boost. we will be back again.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank aviherzliyaisrael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IroquoisFrontDesk, Front Office Manager at The Iroquois New York, responded to this review, 27 September 2011
I am so happy to know we were able to give your trip a "boost"! Thank you for sharing your experience. We will look forward to welcoming you and your family back to the Iroquois another time. Take care, Caroline Lakin, Front Office Manager
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Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 September 2011

A great position, clean rooms with undated bathrooms, professional friendly staff ready to assist.
The Iroquois staff could not be more helpful 'the weekend' NYC shut down (still cannot believe it) when a hurricane was threatening. Staff went out of their way catering for our many needs over this weekend which was way beyond their normal duties. Thank you and well done!

Room Tip: room was very quiet
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  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Maureen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IroquoisFrontDesk, Front Office Manager at The Iroquois New York, responded to this review, 27 September 2011
Thank you for this review and your encouragement. The "hurricane weekend" was certainly an experience to remember, and I will be sure to share your kind words with our staff who stayed in the hotel that weekend for three days straight. I am glad to know despite the obstacles, you still enjoyed your stay. I hope next time you stay with us it will be clear and sunny skies! Thank you again. -Caroline Lakin, Front Office Manager
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New England
Level Contributor
51 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 19 September 2011

I visited have this hotel on various occasaions and have noted some deterioration over the past 6 years.

Specifically:

1) a rather curt attitude anmmong thr staff (and


























I have stayed at this hotel frequently over that past six years and have noticed a regrettable decline in quality during that period!

Specifically:

1) A torrent of rust when I turned on the whirlpool jets in the bathroom resulting in a torrent of rust and a need to drain the bathtub with the resultant shameful waste of water. (and a crack in the bathtub for good measure.)

2) A room service receptionist (telephonist) who chastised us for ordering a pot of coffee at 9 am when there was coffee available in the lobby (she wanted me to cavort naked in the lobby to recharge my coffee addiction??)

3) No room service for breakfast, except for crappy continental??? - sacrilege!! And we were reminded that the kitchen closes at 10:30 am for breakfast when we breezed in at 10:15 am. We knew that.

4) Replace the cushions on the couches....pleeeeeez!!

Still a good hotel.... downgraded one notch to 4 stars from 5.

Room Tip: Smile at the front desk clerks!!
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IroquoisFrontDesk, Front Office Manager at The Iroquois New York, responded to this review, 27 September 2011
Dear nappieb,

First and foremost I want to thank you for your continued loyalty to the Iroquois. We truly value our repeat guests and their feedback. I am saddened to know your last stay did not stand up to the level of service you have come to know and expect from our property. Please be assured we will resolve the issues mentioned in this review. I am honestly very surprised by this review, as our Trip Advisor ranking is higher than it ever was in the last six years and showing more positive reviews from ever before. Please do not hesitate contacting me directly at clakin@iroquoisny.com, and I will make sure your next stay is worthy of your original five star ranking. Thank you again for your feedback. -Caroline Lakin, Front Office Manager
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KC
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 September 2011

By New York hotel standards this one is a gem. Very clean rooms, with a professional staff ready to assist you with any requests. Bathrooms are updated and they take the time to orient you to hotel. The reports are correct that the thermostat on the wall really doesn't work like a normal thermostat, and apparently the hotel has heard the critic and make it a point to explain how to adjust the temperature in the room. We were lucky to have a room with a window air conditioner so our experience was fine. Our only regret was that we didn't have enough time to try the restaurant but with so many choices within in walking distance we didn't mind. It is a nice sized boutique hotel you can't go wrong with.

Room Tip: Watch for online specials
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KCSpike61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IroquoisFrontDesk, Front Office Manager at The Iroquois New York, responded to this review, 21 September 2011
Thank you very much for taking the time to write this review. We appreciate your compliments/ critiques and are sure to take it all into consideration. For next time, I really do urge you to visit our restaurant Triomphe. It is highly acclaimed and we are very proud to have it. I also invite you to our new cocktail salon called Lantern's Keep, which provides a cocktail experience like no other. We'll look forward to welcoming you next time! -Caroline Lakin, Front Office Manager
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Dandridge, Tennessee
Level Contributor
121 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 16 September 2011

First stay at this storied hotel. Rooms are very nice and well kept daily. Some are on the small side, but not much of an issue when in NYC. Wifi worked well. Elevators never seemed to be much of a wait.
Easy walk to Times Square , Bryant Park, Grand Central and other spots in this area. No problems or safety concerns even at late night hours following strolls to Times Square.
As others indicated, the staff goes out of their way to be helpful in all respects. Ideas for a restaurant, locations to see, ways to get there - they'll help. One in house matter came up during our visit; the AC in the room was not working. Immediately sent maintenance up to try to resolve. When that didn't work, immediately set us up in another (cooler) room.
If it was good enough for James Dean, it's good enough for me. Book it.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank cigarron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IroquoisHotel, General Manager at The Iroquois New York, responded to this review, 19 September 2011
Dear Cigarion,

Thank you for taking a moment to share your experience at the Iroquois Hotel. I am happy to hear you found our staff helpful and location great. I am disappointed to hear you had a problem with your ac unit but pleased to know our staff resolved the problem immediately. I apologize for any inconvenience.

We look forward to your return!

Sincerely,
Robert Holmes
General Manager
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Additional Information about The Iroquois New York

Property: The Iroquois New York
Address: 49 W 44th St, btwn 5th & 6th Aves, New York City, NY 10036-6613
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Family Hotel in New York City
#29 Romantic Hotel in New York City
#33 Luxury Hotel in New York City
#41 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Iroquois New York 4*
Number of rooms: 117
Reservation Options:
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Also Known As:
The Iroquois Hotel New York City
Iroquois Hotel New York City
Iroquois New York City

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