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“Superior and Friendly service- Couldn't have been better”

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The Iroquois New York
Ranked #39 of 471 Hotels in New York City
Certificate of Excellence
Reviewed 6 November 2011

The hotel is in a great location only a few blocks from Times Square, Rockefeller Center and St. Patrick's Cathedral, the room was clean, well appointed and there were nice little touches here and there to make our stay more pleasurable. The service was absolutely top notch. They couldn't have been nicer or more accommodating. The hotel staff from our experience curbside, at the front desk and with housekeeping was outstanding. Everyone was friendly and so willing to be of assistance in any way. We've stayed in other NYC hotels and never had such a warm and welcoming experience at another hotel, let alone a hotel in NYC. People who say New Yorkers aren't nice or hospitable, never stayed at the Iroquois. The concierge's choice of restaurant was great. Our experience overall was A++++++++++++. We will definitely recommend this hotel to our friends and are already looking forward to returning.

  • Stayed: October 2011, travelled as a couple
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Thank DJMF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IroquoisFrontDesk, Front Office Manager at The Iroquois New York, responded to this reviewResponded 21 November 2011

A++++++ is certainly a great compliment. Thank you so much for such a great grade! I am very glad you enjoyed it and we hope to welcome you back to the Iroquois shortly. - Caroline Lakin, Front Office Manager

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2,919 - 2,925 of 3,894 reviews

Reviewed 6 November 2011

Very nice hotel, good location and the staff very friendly and helpful!

  • Stayed: November 2011
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Thank alekaras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2011

Stayed at this hotel twice in October and were very impressed. The staff in all departments were attentive and courteous. Nothing was ever too much trouble. We had interconnecting rooms which were very clean. Wifi was a bit weak in one room though. The room service breakfast was substantial and good value for money. My only negative comment would be the length of service in the Lantern cocktail bar. However, when served the martinis were excellent. The hotel is in an excellent location, close to theatres and shopping without being too noisy. We would definitely stay again

  • Stayed: October 2011
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Thank Auntiemantha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IroquoisFrontDesk, Front Office Manager at The Iroquois New York, responded to this reviewResponded 21 November 2011

Thank you for taking the time to write about your experience at the Iroquois. I am very pleased to know you enjoyed your time here. I am also glad to know you enjoyed your cocktails at our new cocktail lounge Lantern's Keep. These specialty cocktails due take more time to prepare than the average mixed drink, but we will look into options to speed up the process. Thank you again for your comments. -Caroline Lakin, Front Office Manager

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Reviewed 2 November 2011

We spent 4 nights at The Iroquois Hotel in New York. On seeing our room we was a little dissapointed, but we now realise New York hotel rooms are quite small compared with other parts of USA. The room was clean and had most things you would need. Bathroom again was small but had all we needed. The hotel did not have many public areas but had a library with internet access. Free coffee in the morning and hot apple cider for later in the day was available in the small foyer. On finding out it was my wifes birthday, just after arrival a birthday card and a plate of choclate covered strawberries arrived at our room ( a nice touch). What makes this hotel special though is its position. It is perfect to walk to a lot of the major tourist spots and close to the subway system for going further afield. Another major plus for this hotel is the friendly and helpful staff especially the concierge for whom nothing seemed to much trouble.

  • Stayed: November 2011, travelled as a couple
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1  Thank pipjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IroquoisFrontDesk, Front Office Manager at The Iroquois New York, responded to this reviewResponded 21 November 2011

Thank you for choosing the Iroquois for your wife's birthday celebration! We understand how special these trips can be and do not take it lightly. I am glad you enjoyed yourselves. Thank you for taking the time to write this review and we hope to welcome you back for another birthday soon! -Caroline Lakin Front Office Manager

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Reviewed 31 October 2011

I stayed at the Iroquois in New York for two nights in October 2011. The stay started badly as I arrived on a parade day, had some trouble walking to the hotel from the bus drop off at Grand Central due to road closures but finally made it there a little after 2 pm. I was told the room was not ready yet, that check-in was at 3 pm and that I could upgrade and have a room immediately if I wanted. I declined the option to upgrade and opted to wait out the hour till check-in by leaving my luggage with the hotel and going shopping. I returned at 3:30 pm or so, checked into my room, went up to my room and waited for my luggage. It took a while and finally my suitcase was delivered but not my carry-on. It turns out that another departing guest had taken my luggage by mistake through a series of bad luck occurrences - she sent her friend to retrieve her carry-on, her friend did not know what it looked like and did not have a claim slip, chose my carry-on by mistake eventhough it was nothing like her friend's and rushed out with it. I spent an anxious hour or so waiting for the other guest to return from the airport with my carry-on as I was worried about the personal information and contents of my carry-on. In the end everything worked out, the lady returned from JFK having missed her flight but with my carry-on to exchange for her correct one, and nothing was missing from my carry-on. The hotel staff were most apologetic. Front-desk offered a couple of free drinks coupon, the manager responded to an e-mail I sent about the incident and assured me their procedures were being reviewed to prevent another such incident and offered a stay in a suite at their best available price next time. The most touching though was the effort from the bellman who came up to my room subsequently with a plate of chocolates and nuts and a bottle of wine in apology. I declined the wine as I don't drink but accepted the chocolates and nuts as he was insistent that I do so. In summary, I had a problem at the hotel but they managed to respond well to the incident and, lucky for all it happened on check-in rather than check-out when a delay with the carry-on might have had much more serious consequences.

On a side note, I discovered that one of the concierge was someone I knew from my stays at the Casablanca Hotel who previously impressed me with her thoughtful and efficient service, and bright smile and warm greeting each time. It is a credit to the Iroquois that such a wonderful employee moved over from the Casablanca given how fine a hotel the Casablanca is as well.

Aside from the incident, the hotel was fine. The room was large and comfortable, free wi-fi was included, location is excellent just off Times Square and with lots of subway stations near by and many restaurants within close walking distance. DB Bistro Moderne almost next door was surprisingly good and not stuffy notwithstanding its celebrity chef background, and the diner down the street from the Iroquois was excellent value, efficient and convenient for an early 6 am breakfast or a late bite.

My favourite in New York is usually the Casablanca for its unbeatable location, service and value-enhancing inclusions, but the Iroquois also compares well, especially because I managed to book at a fixed prepaid discount rate that was about $100 cheaper per night than comparable hotels at the same time.

  • Stayed: October 2011, travelled solo
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Thank VancTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2011

The small hotel has not compromised on class. The staff are friendly and very helpful. In the front of the lobby, looking out on 44th street is "the library" - truly a place to sit and read or access the Internet with printer.
You can park yourself at a garage across the street or use the valet service for $10 more. The location is two blocks from Times Square and most theatres. The Algonqin is a few doors away.
The bed was extremely comfortable.
A restaurant is available through the lobby and an intimate bar with approximately a dozen tables for post theatre drinks.
A comfortable place where you can feel safe and secure

  • Stayed: October 2011, travelled on business
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Thank roadrun50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2011

Upon arrival we where warmly greeted by staff, no issue with valet parking and check in was a breeze
The room was smaller than we are used to, however after a few munities we adapted to the extremely clean and comfortable setting. The location is excellent and close to Grand Central and the park.
A return visit is sure to come.

  • Stayed: October 2011, travelled as a couple
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Thank DOC00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Iroquois New York

Address: 49 W 44th St, btwn 5th & 6th Aves, New York City, NY 10036-6613
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in New York City
#29 Romantic Hotel in New York City
#35 Luxury Hotel in New York City
#41 Business Hotel in New York City
Price Range: £151 - £390 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Iroquois New York 4*
Number of rooms: 117
Reservation Options:
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Also Known As:
The Iroquois Hotel New York City
Iroquois Hotel New York City
Iroquois New York City

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