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“Delightful stay at the Iroquois”

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The Iroquois New York
Ranked #40 of 473 Hotels in New York City
Certificate of Excellence
Reviewed 4 June 2007

My ten-year-old daughter and I stayed at the Iroquois from 30th May for three nights. We arrived at lunch-time and our room wasn't ready (check-in is at 3) but they stored our bags while we went off for lunch and shopping. Our first room was exquisitely decorated and had a delicious bathroom and an enormous flat-screen tv; but was a little cramped. When I mentioned this to the lady at the front desk she asked if I would like to upgrade to a suite, so we spent our last 2 nights in super luxury (with TWO enormous flat-screen tvs) with our own living room, dining room and kitchen in addition to bed, bath and walk-in closet. The staff were without exception not just friendly and polite but actively kind; I would have to say the service was outstanding - our requests were always attended to quickly and courteously. My daughter loved the free dvd library and the internet access from the itsy-bitsy "library" on the ground floor. The hotel's restaurant, Le Triomphe, was also excellent. The location - midway between Grand Central Station and Times Square - could not have been better. We will definitely stay there again.

  • Stayed: May 2007, travelled with family
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1  Thank Thursdays-child
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,542 - 3,548 of 3,932 reviews

Reviewed 3 June 2007

My husband and I just checked out of the Iroquois. The location is great and very near Times Square and all the shows. We had our theater tickets delivered to the hotel on check in and that was really terrific. The room was small and we didn't have any view at all ... looked at a brick wall. But, the room was very, very quiet which we thought of as positive. We did have a negative experience when asking for additional towels (had to ask twice), and pillows (three times). Internet wireless being "free" ... is a positive, too.

  • Stayed: June 2007, travelled as a couple
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2  Thank AGMoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2007

We stayed at the Iroquois over Memorial Day weekend, and absolutely loved it. Other reviews provide details about room size, furnishings, and convenient location, so no need to rehash those here, other than to say that this hotel is everything we've come to expect from a Small Luxury Hotel property.

We sat in the Triomphe bar and had drinks one evening, and decided to order dessert after coveting the lemon meringue pie of the gentleman sitting next to us. He asked us how we were enjoying the hotel, whether the concierge had been helpful, whether we'd tried the restaurant and how we liked it, etc. ; it turned out he was the manager of the property. He seemed genuinely interested in our feedback, which was all positive, and particularly proud of the fact that many of the staff had been with the hotel for a number of years. When we got back to our room later that evening, he'd sent us up a bottle of wine. This is a hotel that takes pride in providing excellent service, and it shows.

  • Stayed: May 2007, travelled as a couple
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1  Thank StymieG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2007

This hotel has both good and bad aspects. On the good side, the suites are very nice and spacious. The free DVD's to borrow are a nice touch. The location is great. The subway at Bryant Park is the closest and it's nice to walk through the park during the day. Know, however, we took cabs towards the end of our trip and thankfully the hotel is between two of the most famous hotels on the west side: the Algonquin and the Sofitel. Not one cabbie ever heard of The Iroquois, but when I mentioned either the Algonquin or the Sofitel, they knew exactly where to go.

Due to a very shoddy concierge staff however, we won't be staying here again. Thinking it would save us time & trouble, two weeks before our trip I booked the house limo to take us to The Iroquois from our home and back. We were quoted a price, worked out the times and were even given the color of the limo and the driver's name. Two days before, I called to confirm the pick-up time and was told there was a problem with our booking. I was told that the other concierge girl had us quoted us the price for a town car & not a limo. They said the limo would be almost double the price each direction!!! They told us they could call out a different company for the price we were quoted, but that "we might get a foreigner who speaks no English" and they couldn't account for the way they'd drive!! They said they would "absolutely not send their top-of-the-line limo out for that price" and the only thing they would do was send the other company and "it wasn't going to be a very nice limo either." I was shocked! They wouldn't budge. I called my regular limo company and luckily, after explaining the situation to them, they took us both ways for even less than The Iroquois quoted originally. I cancelled the limo service with The Iroquois and thought the matter was done. I was sorely mistaken.

When we got to The Iroquois in our privately booked limo, there was a letter waiting for us at the front desk confirming that we were using the house limo to go home. This was the very same limo we had cancelled with concierge two days prior. The concierge representative that was there happened to be the same girl I actually cancelled with and she apologized for this SECOND error and said she’d correct it. We got the "corrected" letter later that day, but unfortunately, concierge must not have read it themselves, since it was simply a copy of the one we received earlier. We contacted the front desk this time who said they’d take care of it. We didn’t see the concierge hardly at all the rest of our trip.

When we checked out, our account was still wrong and concierge was again not at their post. We therefore had to speak with the manager and the front desk again before we could check out since our bill was all wrong due to this now beyond pathetic concierge error.

The hotel itself was very nice. However, if you need to book anything through the concierge, I would not recommend this hotel. The Iroquois’ concierge does not honor its word and they don’t value their customers at all. The last thing you want to do is spend your vacation in the lobby and on the phone trying to fix the staff’s mess.

  • Stayed: May 2007, travelled with family
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7  Thank missmusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scottgeres, Management at The Iroquois New York, responded to this reviewResponded 31 May 2007

Regarding the review from May 29th, this guest was originally informed that the booking was for a town car and NOT a limousine. The price she was quoted was accurate for a car service based in New York City. This guest misunderstood our staff. We offered to rectify the situation by quoting a price for a limousine through our contracted company but the guest was unwilling to acknowledge the price offered. The transportation company we are contracted with is an independant company with extremely competitive pricing according to the New York City Market. Our concierge staff are members of Les Clefs D'or and have a combined work history of 27 years of service in New York City. They take a tremendous pride in their customer service.
With these reasons, we feel this review is unfair.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2007

We were 2 old friends, almost 60, in the Big Apple for the first time. We were referred to The Iroquois hotel through one of the packaging companies that do plays/hotels. We got tickets to three of the major shows and 8 nights at the hotel. Check in was easy, very nice service and greeting. We got the rooms requested. Service all around was very very nice. Best of all was the helpfulness of the conceirge. She helped us book restaurants and other shows. Led us to great restaurants and other adventures. A big plus was the wireless internet service that was complimentary with the room. The location was absolutely perfect for our plans. We saw 5 plays in all during the 8 days, and a jazz pianist one evening. We were able to walk to all evening entertainment from the great location of the hotel. We booked prix fixed meals prior to dinner at some of the historic restaurants, 21, Sardi's. Tavern on the Green. Some really great spots. All in all we had a great time, enjoyed seeing the sights and saw great plays.

  • Stayed: May 2007, travelled with friends
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1  Thank travelermarc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2007

This gem is located within walking distance to the theater district, shopping, and subway access. The intimate feel of the welcoming hotel
is refreshing. The emphasis is on customer service and the staff could not be more accommodating. The rooms have the most luxurious bed and bedding. The restaurant and bar are fantastic.

  • Stayed: April 2007, travelled as a couple
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1  Thank dksDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2007

This is a gem of a hotel. Excellent service, beautiful rooms, fantastic location and charming dining options. For business, it's spectacular. I can't wait to book my stay with my family for leisure travel.

  • Stayed: April 2007, travelled on business
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Thank lmandm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Iroquois New York

Address: 49 W 44th St, btwn 5th & 6th Aves, New York City, NY 10036-6613
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in New York City
#29 Romantic Hotel in New York City
#36 Luxury Hotel in New York City
#40 Business Hotel in New York City
Price Range: £160 - £410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Iroquois New York 4*
Number of rooms: 117
Reservation Options:
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Also Known As:
The Iroquois Hotel New York City
Iroquois Hotel New York City
Iroquois New York City

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