The property is standard Comfort Inn fare, so if you stay at Comfort Inns you know what to expect. The property is an older building and as such has some ornate designs in the foyer as well as breakfast room that add charm to the property.
The front desk staff is professional and cordial. They were most helpful during the stay.
I was very disappointed in regards to housekeeping in 507. The maid did not clean the second day and blamed it on us, saying that we had the do-not-disturb sign out. Unfortunately that was a total lie because the sign was in our room the whole time and had fallen on the ground well away from the door. The housekeeper used this as the usual excuse to not clean a room. The front desk also blamed us, which tells you that the housekeeper gave the wrong info.
On the third day the housekeeper did clean the room, but the service was very shoddy. There were articles left on the floor that were dropped from the garbage can, the toilet paper roll holder was left to the side and there was soap stuck to the tub, which mean she/he never cleaned. In addition, the housekeepers are extremely load and boisterous when they clean in the hallway, offering no respect to guests.
On the third day the houseman had the audacity to throw his bag in front of the door stop of the elevator while he went to the front desk with his fire detectors. He left me waiting inside the elevator until he was done.
The property is also a youth group magnet. It's not that bad, but good to know that you will have dozens of teenagers all around the small areas .As such, they tend to bang the doors all night, which you can hear with paper thin walls.
The housekeepers and housemen need training. They are under par and severally unfriendly to guests.
- Official Description (provided by the hotel):
- Moderately priced, centrally located hotel in the heart of Manhattan, Chelsea district - 10 minute walk to Empire State Building and located close to almost all major subways. ... more less
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- Also Known As:
- Comfort Inn Chelsea Hotel New York City
- Chelsea Comfort Inn
- Comfort Inn Chelsea New York City
- Comfort Inn Chelsea Nyc
- Comfort Inn New York City
- New York City Comfort Inn