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“Trendy -- but not quite magnificent”

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The Carlyle, A Rosewood Hotel
Ranked #235 of 467 Hotels in New York City
Certificate of Excellence
Sheffield
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Trendy -- but not quite magnificent”
Reviewed 10 April 2008

I recently won a competition for a three night stay at the Carlyle in April. It is based on Madison avenue - perfect location with plenty of Taxi service nearby, central park literally a minutes walk away and the subway two blocks up on Lexington ave (a metro system that you can learn very quickly!)
Ideal for people with alot of cash as fashion boutiques are just around the corner but for the cash strapped you may have to walk further downtown!
Excellent view from my 12th floor room of the tops of buildings and the city scene below. 'Nice room' that I stayed in (room 1206) nothing wrong with it in the slightest - however, I am not sure whether it is because I won the room and therefore they might have given us the most basic available - but I would not pay c.$700 a night for it. Was nice though - with a kingsize bed and a chic bathroom with surround mirrors!
The staff were friendly enough - but I suggest that boils down to indevidual characterists - i.e. some of the porters would have a friendly chat with you in the "elevator" and others would merely mumble "hello" -- which is better than a kick in the teeth!
Ooh, don't be fooled, being a five star hotel you'd expect a swimming pool and jacuzzi -- they don't have anything like that. It's not essential anyway, but don't worry about assuming they would have a swimming pool and pack swim wear!

  • Liked — Ideal location
  • Disliked — No pool ! Not thta you really need it in NYC
  • Stayed April 2008, travelled as a couple
    • Value
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Mattyboi18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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759 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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London
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 February 2008

This is a fantastic hotel with consistently amazing service from every member of staff. I have stayed here twice and thoroughly enjoyed my stay and felt truly pampered, The style is traditional and rooms are very well equipped.
The location in upper east is 1` block from Central Park and is away from the touristic hustle bustle in midtown.
Highly Reccomended for special treats!

  • Liked — Big very comfortable rooms
  • Stayed February 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Victoria39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 22 February 2008

We stayed at the hotel for two nights in celebrating Valentine's day and my birthday.

The hotel itself is beautiful, very old New York. The staff was great, the restaurant and bar were lovely and the service was top notch. The food was Ok, but the ambiance and the service kinda make up for it.

Stayed at the one bedroom suite. The decor was very classy, old antique style, but I have to say on some areas it looks very outdated. The bathroom definitely could use some updating too.
However, the linens were wonderful.

This is one of the very few times where I visited a hotel and not quite sure how I feel about it. I don't love this hotel but I don't mind it either. I guess I had higher expectations, mostly due to the Carlyle reputation.

But overall, it was not a bad stay.

  • Liked — Very Classy
  • Disliked — Sometimes it can be a bit too pretentious
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rubee1402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Level Contributor
68 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed 9 February 2008

I spent four nights in a 1 bedroom suite. I had first booked a Superior Room, but upon arrival found it too small for my needs, so I upgraded right away, with gracious assistance from management. The suite was quietly luxurious, with very comfortable bed, lovely linens, etc. It was so quiet it was hard to believe I was in nyc. The service during my entire stay was truly superb, from the front desk to the housekeeper. They are discrete, but warm, and very competent. I find this increasingly rare in hotels and what a joy to find it here. I also disagree with an earlier reviewer, who complained about the manned elevators - I like them, not just for the extra service, but for security. Only complaint is cost of all the small things - I spent a few hundred dollars on bottled water before I realized the price. A simple breakfast ran around $50. The hotel also lacks a spa, which they are now planning. They sent an outside person to my room to do a pedicure - it was just fair, and $150. Ouch. But these things did not detract from my overall experience - life should always go as smoothly as it does when you're a guest at the Carlyle.

  • Liked — Superb service
  • Disliked — Cost
  • Stayed February 2008, travelled on business
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank Bebe38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london, England
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 October 2007

Reasonably high expectations but v.dissapointed. $700 + $100 in taxes a night for a very small Room with no view and dark is a rip-off. It was clean but old wardrobes and bedroom furniture. Very small and cramped bathroom with keihls toiletaries. Elevators have operators but they are small and slow. Bemelmans bar expensive but nice. Cafe Carlyle small, nice decor, Woody Allen a waste of money and all in all $600 for hear Woody and have a poor meal was a complete rip-off. Stayed in a lot of NYC hotels this was the worst. This is not a complaint against the staff who were fine, but really against a tired, shabby old hotel that is living on some historic reputation but really needs a complete refurb.

  • Liked — location
  • Disliked — everything
  • Stayed October 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank rembahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N.C.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 September 2007

I stayed at the Carlyle back in July for a mother-daughter trip.
This was during a time when most hotels in NYC were booked for a shoe convention.
I called about 1 a.m. in the morning (I was to depart from RDU at 7 a.m.) and they found a room for me.
It was awesome.
It was more of an apartment than a hotel room.
As my mother and I didn't want to get on each other's nerves, we really needed our space.
We stayed in a suite that had two bathrooms, one large bed room, a living room and two closets.
The staff was awesome. When my mother and I went for a walk and didn't want to carry the umbrella for the next few blocks, we handed it to the door man, who said that he'd make sure that it'd be in the room. It was.
Also, you are welcomed with a platter of fresh fruit, cheese and truffles. Wonderful presentation!
Also, the breakfast was awesome. My mother is still talking about hte blueberry muffins. They have a type of crust on the top. The coffee was great too. We stayed at the hotel for about five days; so folks started to know who we were.
We also had tea there too. There's a quaint tea room off from the main lobby.
I had only a couple of issues:
1. I think guests should get a break on paying cover charge at the restaurant/bar. We enjoyed a great jazz performance in the main lounge.
2. The concierge desk was always super busy. They needed more than one person handling things. Also, this isn't a good place to get Broadway tickets. Apparently, if you book it through them, it'll cost you almost three-times the rate. The concierge explained that there is an additional charge for booking tickets through the hotel. We found it easier just to go to the box office and get the tickets ourselves.
Also, this hotel is in a super quiet neighborhood. I didn't feel like I was in a city. And the hotel did a wonderful job of making sure that the drapes and the shades were extra thick to block out the sun.
Mom and I also walked to the local museums - The Whitney is right in the neighborhood. And of course shopping on Madison.
I loved the white glove service. In the elevator, the staff touches the buttons.
Also, don't forget to go to the drugstore across the street - Zitomers. It's a real treat. Only in NYC can you find Pucci scarves at the local pharmacy.
Though a bit pricey, it was a great place and I loved it.

  • Liked — Service, food
  • Disliked — Busy concierge
  • Stayed July 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank GardenDebNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 September 2007

Like staying at your wealthy aunts apartment. Some of the rooms are a bit to quite dated, though the hotel is going through a top to bottom room re-do. If you want personal, caring, prompt service, there is no better place in NYC.

The beds are the best, the hotel is quiet, and the hotel will do just about anything to make your stay pleasant. From the concierge to the doormen, maids to front desk, package room to engineering, the staff are all career hotel professionals. The best for business or pleasure.

If you want a tourist scene or Four Seasons-like modern digs, look elsewhere. If you are a celebrity and want to be left alone, there is no place better.

It's expensive, but sophisticated luxury usually is.

  • Liked — Dependable luxury, inbcredible service
  • Disliked — The rooms not updated have very dated furnishings. There are residents on each floor and you can smell cigarette smoke coming from some of their apartments.
  • Stayed September 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank Scwufm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Carlyle, A Rosewood Hotel

Property: The Carlyle, A Rosewood Hotel
Address: 35 E 76th St, New York City, NY 10021
Phone Number:
Region: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#32 Spa Hotel in New York City
#96 Romantic Hotel in New York City
#118 Family Hotel in New York City
#156 Business Hotel in New York City
#161 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Carlyle, A Rosewood Hotel 5*
Number of rooms: 193
Official Description (provided by the hotel):
Surround yourself with the elegance of the Upper East Side - from the vibrant culture and elite shopping to the oasis of understated luxury - The Carlyle has become a "home away from home" for sophisticated travelers. Offering a first-class combination of discretion and grace - the 193 rooms and suites feature elegant views of Central Park and Manhattan's skyline. Gracious and romantic formal dining awaits guests in The Carlyle Restaurant while legendary entertainers create the quintessential New York cabaret experience in the famed Café Carlyle.Step outside the elegant marble lobby and into a new level of sophistication. The Carlyle, A Rosewood Hotel is surrounded by galleries and designer boutiques on New York's posh Madison Avenue. Blocks from the Metropolitan Museum of Art, the Guggenheim, the Whitney and the Frick, the hotel is within easy reach of what is commonly referred to as "Museum Mile." ... more   less 
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Also Known As:
Carlyle a Rosewood Hotel
The Carlyle a Rosewood Hotel

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