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“not as bad as some reviews say” 3 of 5 bubbles
Review of Hotel Carter

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Hotel Carter
Ranked #411 of 467 Hotels in New York City
Wichita, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“not as bad as some reviews say”
3 of 5 bubbles Reviewed 2 January 2014

Friend and I stayed Dec 14-22. Expected two twins, got two doubles. Room small, shabby, but not too bad. For the price we were very happy. Worse thing was that they were having trouble with one of their hot water heaters. Took quick showers at first. Close to everything. Great small deli downstairs and many within a block or two. no bugs. very warm which was great in the 10 degree weather. I have stayed in NYC at hotels several times and this was about in same level. Nothing fancy, but clean, good beds, a good place to eat near by, and extremely close to everything. What else do you need when you are out on the town most of the time. Will stay there again.

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank quilter444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, 16 January 2014
Thank you for your feedback. We strive to provide the best service experience and it is great to read from our guest. We look forward to your return trip to NYC and of course be our guest again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,285 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (304)
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Australia
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed 1 January 2014 via mobile

We are in NYC to explore and have fun. We chose this hotel for its location to Times Square for NYE festivities.
Whilst this hotel has a great location to Times Square, please look at other hotels in this area in this price range. Anything around Times Square is a good location as everything is so easy to get to in NYC. I would book hotel carter as a last resort.
There are no tissues, tea or coffee facilities or ironing facilities in rooms. Walls are thin. The streets are noisy but that did not bother us. Hello, you're in New York. The towels provided- I actually thought they were hand towels! I would only use these to wipe up a mess on the floor. Surely they can replace and upgrade these. The shower/bath needs a good bleach. Shower curtain was mouldy. We like the size of the room with two double beds however the blankets were old and a little crusty! Were very unimpressed with what we think was the supervisor/manager on NyE. For security we had to have arm bands in the morning. He created chaos and whistled at my partner to move. Was really rude and dismissive. The tv doesn't maintain volume.
I feel like I'm going on now, but honestly, only book here if you have nothing else!

Stayed January 2014, travelled as a couple
Helpful?
4 Thank sarahf6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, 2 January 2014
Thank you for taking the time to describe your recent experience at Hotel Carter. I apologize that the accommodations were not up to standard. Thank you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these New York City hotels

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 31 December 2013

We stayed in the carter hotel for a week 14th Dec to 22nd. The decor was poor and the lobby shabby . The rooms were serviced 3 times in the week . we didn't come to newyork to lounge around the hotel . The room was large and warm , we were on the 15 th floor it was very quiet. The location was fantastic 2 min walk to times square , port authority and access to all subways in walking distance of 5 mins. The value for money was fantastic and we used the extra money we saved on shopping ! There was a lovely deli attached to the hotel great coffee , breakfasts and sandwiches. Going again next year and this is where I'm staying !!

Room Tip: 15 floor or higher very quiet and on the off chance of some noise have a pair of ear plugs handy
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank singers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, 2 January 2014
Thank you for your feedback. We strive to provide the best service experience and it is great to read from our guest. We look forward to your return trip to NYC and of course be our guest again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, South Carolina
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 29 December 2013

I am sorry to say that this hotel was awful. Old, dirty, shabby. Apparently "maintenance" means another coat of paint. Our window was painted in a half-open position and would therefore neither open nor close. The room smelled of stale smoke and mildew. in the lobby the furniture was broken, and we had to use a lockbox behind the desk, which meant that we had to handle our money in front of anyone who might be in the lobby. very unsettling. The concierge desk was the opposite of helpful. We were given incorrect information about the location of the Shubert Theatre (turned out to be one street over, she had us going ten blocks in the opposite direction); incorrect information about the subway location, incorrect information about the taxi fares and about the Rockerfeller Center. To be fair, the location is absolutely primo, and the price was nice. I suppose you get what you pay for. I would never stay here again or recommend it to anyone else.

  • Stayed December 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank KimberlyWestmoreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, 2 January 2014
Thank you for taking the time to describe your recent experience at Hotel Carter. I apologize that the accommodations were not up to standard. Thank you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irkutsk, Russia
Level Contributor
205 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 bubbles Reviewed 29 December 2013 via mobile

Like old single man's flat - a bit dirty, old-fashion, last renovation many-many years ago. Noisy sometimes, because doors are so thin. Cleaning one time in three days. But all facilities are in the room and the location is a great! You are on the Time Square! You can walk to the Central Park and Empire State Building. Central Station and Public Library are close too.
Staff is friendly, guests are normal too. Perfect for cheap but exciting trip.

Stayed December 2013, travelled as a couple
Helpful?
Thank Марина В
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, 2 January 2014
Thank you for taking the time to describe your recent experience at Hotel Carter. I apologize that the accommodations were not up to standard. Thank you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Endicott, New York
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 27 December 2013

Mainly needed an over night place to stay before leaving on a cruise. Was very basic and have to say kinda dirty. The only thing modern in the room was the TV. First room they gave us was not even clean from the previous occupate. Room was very cold and no extra blankets. Glad I was only staying there less than 12 hours. The only plus was the location.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank miwillia71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, 2 January 2014
Thank you for your kind words, particularly about the Hotel Carter Team. We take great pride in our people and feel strongly they are, hands down, our biggest asset. Rest assured your words will be shared with them. We look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 26 December 2013

my husband and i had booked this hotel for Dec 9th-thru Dec 15th.. it was to be our first time to NYC, not to mention we were celebrating our 13th wedding anniversary the day we arrived. after reading some reviews here i must say i was a bit hesitant.. but after talking to Dris i was very surprised with our room and stay.
IT WAS AWESOME!! ... our room was perfect with a walk out balcony over looking the front of hotel. you could see time square from there. it was up high, and just perfect. we had a wonderful vacation in NYC, and it was all due to Dris and the wonderful staff at hotel carter.
thank you so much for our magical experience, and we are looking forward to staying with you same time next year too.. i only hope we can reserve the same room!!

Room Tip: room 1624.. it was so so perfect with that walk out balcony. and right off the elevator too
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sue g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sjpr2006, Guest Relations Manager at Hotel Carter, responded to this review, 2 January 2014
Thank you for your kind words, particularly about the Hotel Carter Team. We take great pride in our people and feel strongly they are, hands down, our biggest asset. Rest assured your words will be shared with them. We look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Carter

Property: Hotel Carter
Address: 250 W 43rd St, New York City, NY 10036-3970
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Airport Transportation
Hotel Style:
Ranked #411 of 467 Hotels in New York City
Price Range (Based on Average Rates): £
Hotel Class:1 star — Hotel Carter 1*
Number of rooms: 700
Also Known As:
Carter Hotel Nyc
Hotel Carter New York City

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