We booked this hotel because there were so many positive reviews and good promotions. There was nothing wrong with the rooms, and it wasn't a disaster, but there were some simple luxuries that were missing.
For example, unlike other "luxury" hotels in the area, there was no dedicated concierge to help with suggestions or reservations. A second problem is that they were understaffed while i was there. At any given moment, there was 1 person at the front desk and only one doorman, whom frequently abandoned his post to help at the front desk. While i don"t expect doors opened for me, this was disconcerting because it really is a safety concern to have nobody at the doors at 11pm.
I always tip the doorman because in my experience it simply helps you get better cabs and they always handle your bags with so much more care. My stuff was treated well but there is a chronic cab problem in this area. The single doorman was unable to hail cabs. Unlike other hotels nearby, we had no cabs lined up in front of hotel, despite having two parking lanes. Also, any cab that turned down E39th was picked up earlier on the road by people staying at the cheaper sister hotel. I found it really troubling when one of the doormen told me to just use Uber. This being said, one of the couple of doormen, Orlando made up for part of this issue by arranging a car service to take us back to La Guardia.
Another small but relevant details included scuffed, dirty elevators (looked like service elevators).
As for the rooms, they are clean and nice, but not perfect. Small errors are everywhere (things like small paint stains on the hardwood, a lip between the hardwood and carpeting, sloppy carpet install near the air conditioner and a bathroom that had very poor layout). My room was very nicely sized and did have a good view. Sheets and bath amenities (Molton Brown) were top notch and very impressive.
In conclusion, the rooms are nice (albeit overpriced for the services you receive) but the service lacks the professionalism that other hotels for similar prices exhibit. Make sure you have Uber loaded and ready on your phone (i got an uber car in 2 mins and the hotel took almost 12 to try and get me a cab before i finally got fed up and used Uber). As for food, come prepared knowing where u want to eat, because there isn't a concierge. I would recommend: Babbo, Lupa, Otto and Nobu for sure.
- Official Description (provided by the hotel):
- The Tuscany - A St Giles Signature Hotel- emerged from a multi-million dollar renovation in 2013 as New York's latest luxury destination. The Tuscany's 124 rooms are amongst the most spacious accommodations you will find in Manhattan. Fabulous features include: hardwood entryways in all rooms, corner studios with an abundance of natural light and multiple suites with signature views of the Chrysler and Empire State Buildings. The plush decor creates warmth and invokes classic New York paired with modern amenities, including Molton Brown bath products, complimentary WiFi and rainforest showerheads in glass-enclosed showers. The Tuscany also boasts an in-house fitness center that features state-of-the-art exercise equipment. Open 24 hours a day for your convenience. Reserve today and rediscover New York City luxury at The Tuscany. ... more less
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- Also Known As:
- St. Giles - The Tuscany New York Hotel New York City
- w New York City
- w Hotels The Tuscany