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“Large rooms, great location”

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Grand Hyatt New York
Ranked #324 of 468 Hotels in New York City
GreenLeadersSilver level
Reviewed 1 March 2012

Comfortable room, quite large by NYC standards, with great amenities, recently remodeled. Can't beat the Grand Central location. Small quibbles: the shelf in the bathroom protruded significantly over the sink, making it challenging to brush teeth or wash faces; instructions for setting the alarm clock bore no resemblance to the buttons on either the clock/radio or the remote for it; and no wastebasket (or room for one) in the bathroom. But the huge room, newer fixtures and furniture made it a winner. I'll definitely return.

  • Stayed: February 2012, travelled solo
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2  Thank N A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyatt_NY_Mgmt, Public Relations and Marketing Coordinator at Grand Hyatt New York, responded to this reviewResponded 9 March 2012

Dear N A,

Thank you for your feedback regarding your recent stay with us. We appreciate you pointing out the “small quibbles” you experienced during your stay. I will be sending your notes over to our Rooms Executive so they can be addressed. We look forward to your return.

All the best,
Lauren Schubert
Public Relations and Marketing Coordinator

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5,429 - 5,435 of 8,812 reviews

Reviewed 1 March 2012

Our room was on the 22nd floor with no view. However, since one is out and about so much seeing the sites, I really didn't care what I looked at. The room had recently been refurbished and although the design is very attractive, the finished work needed more attention. The shower, beautiful as it is, tilted wrong so the floor outside the shower stall was soaking. We had to use our towels to soak up all the water that was left. Beds were great and Hyatt has tried to create a healthy environment. All the mattresses were wrapped in plastic (I assumed to avoid any nesters) and all furnishings were covered in an upscale man-made vinyl like material.

We had a meal in the restaurant before the theater and service was excellent. The burger was cooked perfectly and salads were fresh.

Staff was helpful and friendly. The Hyatt brand is known for its attention to their customers and we felt we were attended to. As others have noted, the location is excellent if you want to get around easily.

  • Stayed: February 2012, travelled on business
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Thank SojournerToo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyatt_NY_Mgmt, Public Relations and Marketing Coordinator at Grand Hyatt New York, responded to this reviewResponded 9 March 2012

Dear SojournerToo,

Thank you very much for your review. We're thrilled you enjoyed your experience as it's our goal to provide authentic hospitality and make an impact on the lives we touch every day. Glad we did! We hope to have the pleasure of serving you again.

All the best,
Lauren Schubert
Public Relations and Marketing Coordinator

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Reviewed 29 February 2012

Very much enjoyed my stay here. The room was HUGE and clean. recently remodeled hotel.
Perfect location, great views, and staff was awesome!

  • Stayed: September 2011, travelled with friends
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1  Thank luvmybasset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyatt_NY_Mgmt, Public Relations and Marketing Coordinator at Grand Hyatt New York, responded to this reviewResponded 2 March 2012

Dear luvmybasset,

Thank you for your review. We are delighted you enjoyed your stay from your room accommodation to our convenient location. Thank you also for pointing out our staff; it is always nice to hear feedback on how we are doing on a customer service level.

We look forward to your next return!

All the best,
Lauren Schubert
Public Relations and Marketing Coordinator

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Reviewed 29 February 2012

Stayed for a night at the Grand Hyatt New York. This was my first stay here since they finished renovations, and I have to say I really liked the result!
Arrived the hotel early at 10 am in the morning, and did not expect to be able to check in so early, but the hotel had a room ready, and I was upgraded from a Grand King room to a Grand Deluxe King, staff in the reception was very friendly. The room was nice and pretty large by New York standard, and everything was clean. As a Hyatt Gold Pass Diamond member I also had access to the Grand Club on the 16th floor which also has been refurbished, and had a good selection. Late check-out was also not a problem, had the room until 2 pm.
Overall it was an excellent stay, to bad it was only for one night. Will defiantly be back here next time I am in New York!

  • Stayed: February 2012, travelled on business
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2  Thank haakonks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyatt_NY_Mgmt, Public Relations and Marketing Coordinator at Grand Hyatt New York, responded to this reviewResponded 2 March 2012

Dear haakonks,

Thank you for your kind review. We are so pleased you enjoyed your upgrade to a Grand Deluxe King and our newly remodeled Grand Club. We look forward to your return!

All the best,
Lauren Schubert
Public Relations and Marketing Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2012

We chose the Grand Hyatt at Grand Central for its location. It is pretty much in the middle of Manhattan and handy for Grand Central station - you don't even leave the building. Although it is neat and modern up to and including the lobby, it is showing signs of age inside. Furnishings are rather dark and a bit old-fashioned and the lighting is muted. We asked for a roll-away bed for or seven year old; it was so large that there was barely space left to move about the room. Fortunately this did not bother us too much as we mainly used the room to wash and sleep. Although we were not high up, there was no external noise. Neighbors could be heard rarely. Staff attitude was generally good and occasionally exceptional.

A few things niggled: I was not notified of mail deliveries; I phoned to ask a written message to be delivered to my wife and it did not happen; internet access is around 16USD per day and is not free in the lobby; the room service menu is average (macaroni cheese, that famous comfort food, was not good) and there was a 20 minute queue for breakfast. Reservations were advised for the latter. In that time I bought a good breakfast in Grand Central and brought it back to our room.

Would I go there again? For the location, yes. I can take or leave the rest.

  • Stayed: February 2012, travelled with family
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2  Thank NiKalita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2012

Positive experience: welcoming staff, despite a late check in, good size room (for NYC), helpful concierge & extremely convenient. Stayed in a remodeled room on the 34th floor; the hotel was busy because of the Westminster dog show but there were plenty of staff on hand and no problems to report. Would stay there again.

  • Stayed: February 2012, travelled with family
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Thank CheerGator84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2012

No need to look any further!! Simply the best hotel I've stayed in newyork.... Sits on top of grand central station 5-10 walk to time square and buses to the airports are only 1 block on 41st, I payed 115 dollars for a taxi in but only 32 dollars back out, runs every 15 mins. Just shop around for the best price.

  • Stayed: February 2012
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2  Thank Peezzzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyatt_NY_Mgmt, Public Relations and Marketing Coordinator at Grand Hyatt New York, responded to this reviewResponded 2 March 2012

Dear Denden80,

Thank you so much for your raving review! We are honored to be considered the best hotel you’ve stayed in while in NYC. We look forward to your return to Grand Hyatt New York.

All the best,
Lauren Schubert
Public Relations and Marketing Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#47 Green Hotel in New York City
#194 Romantic Hotel in New York City
#203 Luxury Hotel in New York City
#204 Family Hotel in New York City
#212 Business Hotel in New York City
Price Range: £156 - £470 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1298
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and two restaurants and lounges. Connected to Grand Central Terminal and next door to the Chrysler Building. Steps from Times Square, 5th Avenue shopping, the Empire State Building, Central Park, Rockefeller Center, and the Theatre District. ... more   less 
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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