Great location. Very busy hotel. I had a modernized room but I think the architect had never stayed in a hotel before.
The bathroom was disappointing. The hand basin was hidden by a very wide ledge above it. The taps were actually under the ledge and the lever to lower the plug was almost impossible to find. Half the basin was hidden by the protruding ledge and the whole counter top was set 3 inches too low. It was a long way to bend down.
My room had motion detector lighting. Very avant garde but if I sat at the desk for 20 minutes working on my computer, the lighting seemed to think the room was empty and closed down. Stand up, walk around and the lighting came on again.
Over my 5 day stay, my electronic room key failed three times. Each time the staff were very apologetic but what a pain.
And finally, on my last day the steam heating used by the hotel which comes from Grand Central Station was shut down for maintenance from 10pm until 6am so there was no hot water in my room. I was given 12 hours notice of this inconvenience but it was still inconvenient!
I used the Executive Lounge on the 16th floor. Nice location. Adequate continental breakfast. Nice staff. My bill had a duplicate charge on it which was reversed without question - but it should not happen
- Official Description (provided by the hotel):
- Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more less
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- Also Known As:
- Grand Hyatt New York City
- Hyatt New York City
- Hotel Hyatt New York
- Grand Hotel Hyatt New York
- New York City Grand Hyatt Hotel
- Hyatt Hotel New York City
- Grand Hyatt Hotel New York
- New York Hyatt
- New York City Hyatt