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“Bathroom design very poor”

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Grand Hyatt New York
Ranked #315 of 467 Hotels in New York City
GreenLeadersSilver level
Toronto, Canada
Level Contributor
178 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Bathroom design very poor”
Reviewed 5 March 2012

Great location. Very busy hotel. I had a modernized room but I think the architect had never stayed in a hotel before.

The bathroom was disappointing. The hand basin was hidden by a very wide ledge above it. The taps were actually under the ledge and the lever to lower the plug was almost impossible to find. Half the basin was hidden by the protruding ledge and the whole counter top was set 3 inches too low. It was a long way to bend down.

My room had motion detector lighting. Very avant garde but if I sat at the desk for 20 minutes working on my computer, the lighting seemed to think the room was empty and closed down. Stand up, walk around and the lighting came on again.

Over my 5 day stay, my electronic room key failed three times. Each time the staff were very apologetic but what a pain.

And finally, on my last day the steam heating used by the hotel which comes from Grand Central Station was shut down for maintenance from 10pm until 6am so there was no hot water in my room. I was given 12 hours notice of this inconvenience but it was still inconvenient!

I used the Executive Lounge on the 16th floor. Nice location. Adequate continental breakfast. Nice staff. My bill had a duplicate charge on it which was reversed without question - but it should not happen

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank JimS48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyatt_NY_Mgmt, Public Relations and Marketing Coordinator at Grand Hyatt New York, responded to this review, 6 March 2012
Dear JimS48,

We sincerely appreciate the detail of your feedback as we use guest reviews as a way to improve our product and service. We will certainly pass these comments on to our managing staff in order to remedy these issues for future guests.

I hope that your stay will not deter you from staying with us in the future. If there is anything we can do to put your concerns at ease and to assure you of a positive future stay, please don’t hesitate to reach out to us at qualitynycgh@hyatt.com.

All the best,
Lauren Schubert
Public Relations and Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 March 2012

Location was excellent, we stayed for 8 nights, arrived on the 18th Feb. to be given a dog box room on the 33rd floor. It was so small, there was no where to put suitcases. Bathroom if you could call it that was very very tiny. requested an upgrade the next morning which we were given. Staff were quite helpfully especially Andrew the concierge - the new room on the 20th cloor was better, bigger and a much larger bathroom, unfortunately even though you could open the window for some much needed fresh air, the noise from the air conditioner/heaters below made it impossible to leave them open. Also the wait for the elevators at times was excessive. There is a very handy market shop In the lobby open 24 hours, all in all a ok stay. Not sure I would stay there again.

  • Stayed February 2012
    • Value
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Helpful?
Thank jemandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 March 2012

We stayed at the Grand Hyatt in Dubai a few years ago and had such a fantastic experience that we didn't hesitate to book our Christmas holiday at the New York Hyatt. We were a party of 9 all travelling together. The hotel was perfectly situated right on 42nd Ave, yards from Grand Central Station. On arrival the hotel was ok, not as grand as I'd expected but ok. At checkin it emerged that we had been put on different floors despite my request that we all be close to each other. Eventually this was resolved and they managed to find us a floor where we could all be together.

The first thing I noticed was that there were no tea and coffee making facilities in any of the rooms, the second was the smell of damp in all 3 rooms, The rooms were ok, not as clean as I would have hoped for and thankfully there was no sign of bed bugs - we did look, the bed was really comfy though.

The staff in the hotel Market Place food area weren't very friendly and didn't seem too keen to heat up the baby's food when we asked. I certainly wouldn't reccommend eating there or stopping for a coffee, their chicken nuggets were $2 each (gasp) and when we asked for 2 for the baby, we were told that ther minimum we could buy was 5, $10 for 5 chicken nuggetts!

Prior to arrival I called the Hotel restaurant to book our Christmas meal and was told (quite abruptly) that they were too busy to take my booking there and then but that it would be ok to book when we arrived. The day after we arrived we went down to the restaurant to book, only to be told that they were fully booked, but if we went back on Christmas Eve they would find us a table, we did this only to be told that they were full and couldn't sit us for dinner, at this point I was really peed off and in no uncertain terms, made my feelings known. Low and behold they managed to conjour up a table for 9. To be honest come Christmas day I wished we hadn't bothered, the lunch was the worst meal I've ever had in a hotel/restaurant. Not a sprout in site, no parsnips and believe it or not, no roast potatoes. On our plate we had a piece of goose on top of some stuffing with a portion of braised red cabbage to the side and gravy, no colour to the meal apart from brown. Pudding was sticky toffee pudding and ice cream. 2 of our party were vegetarians and there wasn't even a veggie option available, we had to ask for pasta with tomato sauce so they had something to eat.

Twice the maid service entered our room in the morning before 8am waking us up to clean the room. I couldn't believe, it before 8 am?

We also had an incident where someone entered my son's room while we were out, put his case on ythe bed and rumaged through it, nothing was stolen and the hotel couldn't find a record of an entry to their room. The corridors are quite dirty and food trays are left outside rooms for days, the carpets need hoovering more often as well.

Finally, the hotel actually charges $2 per case, if you want to store your baggage there after checkout, they didn't charge in Dubai.

I do plan to go back to New York, and while this hotel is ok, I wouldn't go back. There are too many hotels left to choose from.

  • Stayed December 2011, travelled with family
    • Value
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Helpful?
1 Thank Lauren6166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Cod
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 March 2012

We just spent the weekend here and found the Grand Hyatt to be an excellent location for getting around NYC. The Hotel is right next to Grand Central Station where we came into from Conneticut. The check in was very easy and they let us move into our room at 12 noon because the room was ready. The room size is adequate and looks newly renovated. The bathrooms are quite small but we were on the go so it was no big deal. Beds were comfortable. The price was very affordable for NYC. I highly recommend this Hotel.

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
3 Thank anniepie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyatt_NY_Mgmt, Public Relations and Marketing Coordinator at Grand Hyatt New York, responded to this review, 9 March 2012
Dear anniepie123,

Thank you for your review regarding your recent stay with us. We appreciate your feedback and are happy you enjoyed your stay! We welcome your return.

All the best,
Lauren Schubert
Public Relations and Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 March 2012

The Grand Hyatt is a fine faculity and is particularly well set up for the business traveller. Location is good and the service and facilities are good.

Room Tip: Depending on how long you are staying you can be offered several choices between a higher floor, a v...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ESIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyatt_NY_Mgmt, Public Relations and Marketing Coordinator at Grand Hyatt New York, responded to this review, 9 March 2012
Dear ESIreland,

Thank you for staying at the Grand Hyatt New York and providing your feedback on your experience. We are so happy that the property and service met your standards as a business traveler. We hope to welcome you back in your future travels to New York City.

All the best,
Lauren Schubert
Public Relations and Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 March 2012

Comfortable room, quite large by NYC standards, with great amenities, recently remodeled. Can't beat the Grand Central location. Small quibbles: the shelf in the bathroom protruded significantly over the sink, making it challenging to brush teeth or wash faces; instructions for setting the alarm clock bore no resemblance to the buttons on either the clock/radio or the remote for it; and no wastebasket (or room for one) in the bathroom. But the huge room, newer fixtures and furniture made it a winner. I'll definitely return.

  • Stayed February 2012, travelled solo
    • Value
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Helpful?
2 Thank N A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyatt_NY_Mgmt, Public Relations and Marketing Coordinator at Grand Hyatt New York, responded to this review, 9 March 2012
Dear N A,

Thank you for your feedback regarding your recent stay with us. We appreciate you pointing out the “small quibbles” you experienced during your stay. I will be sending your notes over to our Rooms Executive so they can be addressed. We look forward to your return.

All the best,
Lauren Schubert
Public Relations and Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Connecticut
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 March 2012

Our room was on the 22nd floor with no view. However, since one is out and about so much seeing the sites, I really didn't care what I looked at. The room had recently been refurbished and although the design is very attractive, the finished work needed more attention. The shower, beautiful as it is, tilted wrong so the floor outside the shower stall was soaking. We had to use our towels to soak up all the water that was left. Beds were great and Hyatt has tried to create a healthy environment. All the mattresses were wrapped in plastic (I assumed to avoid any nesters) and all furnishings were covered in an upscale man-made vinyl like material.

We had a meal in the restaurant before the theater and service was excellent. The burger was cooked perfectly and salads were fresh.

Staff was helpful and friendly. The Hyatt brand is known for its attention to their customers and we felt we were attended to. As others have noted, the location is excellent if you want to get around easily.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SojournerToo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyatt_NY_Mgmt, Public Relations and Marketing Coordinator at Grand Hyatt New York, responded to this review, 9 March 2012
Dear SojournerToo,

Thank you very much for your review. We're thrilled you enjoyed your experience as it's our goal to provide authentic hospitality and make an impact on the lives we touch every day. Glad we did! We hope to have the pleasure of serving you again.

All the best,
Lauren Schubert
Public Relations and Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt New York

Property: Grand Hyatt New York
Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Green Hotel in New York City
#195 Luxury Hotel in New York City
#198 Romantic Hotel in New York City
#209 Family Hotel in New York City
#217 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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