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“Fantastic first stay in the Big Apple”

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Grand Hyatt New York
Ranked #322 of 467 Hotels in New York City
GreenLeadersSilver level
Waterlooville, United Kingdom
Level 6 Contributor
102 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Fantastic first stay in the Big Apple”
Reviewed 30 July 2014

We stayed at the Grand Hyatt in early July this year as part of a cruise and stay package to NY on the QM2. This was our first ever trip to NY and we've got to say the hotel was superb in every respect.
The hotel truly lives up to its name as being very grand the moment you arrive. The lobby is vast and very grand and as you enter, you are greeted by a very impressive waterfall which adds to the grandeur but is also very relaxing.
Check in was quick and easy and we were guided to our room on the 20th floor. Our room, although not vast was a comfortable size and had been recently decorated in a very contemporary style, complete with a modern en-suite bathroom, very large flat screen TV and iPod/iPhone music player.
We didn't eat in the hotel but had our meals out, including breakfast, which is pretty much the norm in the US. The hotel lobby did have a coffee bar where you could get hot drinks, pastries, some cereals, etc if you couldn't be bothered to go out.
All the staff were friendly and very helpful, especially the concierge and the doormen. Things like directions, advice and "how to" etc.
Again check out was swift and easy with no problems.
We would definitely stay there again not only for the quality and service but it's location, right next to Grand Central Station and pretty central and close to most main attractions in Manhatton.

Room Tip: Rooms at the front face East 42nd street, which might be noisier. Our room was side facing, little...
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Green Features: Usual towel policy, only replace if you left it in the bath, etc. you could turn the a/c off in our room to save energy but also noise.
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ScoobyPoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review, 6 August 2014
Dear ScoobyPoo,

We are delighted that you took the time to write such a wonderful review about your stay. We are even more pleased to know that you found so much to love, like our modern décor, recently renovated guest rooms, service, and location. It sounds like you had a fabulous vacation, and we are very glad to have been a part of it. Thank you again for taking the time to write a review. We hope that you come back to stay with us again very soon.

Sincerely,

Guest Experience Manager
christopher.doran@hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Providence, Rhode Island
Level 6 Contributor
241 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 28 July 2014

This hotel is highly elegant with an outstanding staff. Check in and out went very smoothly. The rooms are of a trendy contemporary design with touch control panels which control the room lighting in layers. There is also motion sensor lighting in the bathroom. Unfortunately, we had difficulty operating the panels during the evening. The sensitivity of the touch function was not adequate and there are no manual switches. We ended up accidentally turning all the room lights on which obviously disturbed our sleep. For some reason, we also had difficulty operating the Bose radio.



I am hopeful that this control panel switch is just an anomaly so we will likely stay here again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank SB5248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
redlands california
Level 6 Contributor
452 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed 28 July 2014

The Grand Hyatt is too big and too impersonal especially at the front desk. Next time we will stay at a much smaller Hyatt brand property. Major complaint is being treated like a second-class citizen because our reservation was made using a "Senior discount". This seemed to translate into since you received a special price we are going to give you the very worst room we have. A room with mold, with plaster falling off the ceiling from an obvious water problem and paint chipping off the walls. Being a platinum member did not mean anything! We complained about the room assignment and were upgraded to a better room but only after voicing our concerns. This seems to be a common tactic for hotels, give seniors and the handicapped the worst rooms and count on them not complaining as they are perceived to be docile. My handicapped son has experienced similar treatment at other hotels. "Do not go gently into that good night" seniors and handicapped! Be assertive. The hotel does have location on its side immediately adjacent to Grand Central Station and located on 42nd street. We will not return to this second class Hyatt.

Room Tip: Be assertive at the front desk to make sure you are assigned a decent room especially if you are Pla...
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  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank jwwcpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review, 6 August 2014
Dear jwwcpa,

We are deeply sorry to hear that you had a negative experience staying with us. It sounds like we really dropped the ball, and for that we sincerely apologize. Our maintenance manager has been notified of your feedback and will perform a hotel-wide condition check on all of our guest rooms. All guests, especially senior citizens, are greatly appreciated and valued, and we always do everything we can to make their stay as comfortable as possible. The treatment you received was not typical of a Grand Hyatt hotel, and you deserve much, much better. Please contact me at christopher.doran@hyatt.com to further discuss your review and your experience. All of our guests are extremely important to us, and we would appreciate the chance to make it up to you.

Sincerely,

Guest Experience Manager
christopher.doran@hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
104 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 28 July 2014

You are booking a room in a hotel in one of the greatest if not the greatest mega cities on earth. The Gran Hyatt NY is located at the center of the center of the center of the world. One of the exits from the lobby leads into Grand Central where you can get to almost anywhere imaginable, Subway, Commuter Rail and other attractions are located in Grand Central.

Midtown east/Grand Central where the Hyatt is located is top of the list for NYC attractions, restaurants, bars and other areas of Manhattan and the NYC metropolitan area are easily accessible by Taxi, Subway or Bus. Security and safety are the same for any major city and you should not worry about the location as during the UN General Assembly the Hyatt hosts many world leaders and dignitaries, furthermore the location makes a key security area full of Federal and Local law enforcement year round.

The service is excellent but pricey and expect to pay for anything extra that may not have been included.

You get what you pay for, the more you pay the more glamorous and fulfilling your stay will be.

Room Tip: Take advantage of all the services that this hotel has to offer for free as NYC can be an expensive...
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Green Features: The lights are always on in the Lobby and the halls, but that cant be avoided. There are signs advising guests to conserve water so that is a plus.
  • Stayed February 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Alex G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerusalem, Israel
Level 6 Contributor
98 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 28 July 2014

Although this hotel doesn't have a pool (something important to me), its location, location, location!
It's the best place for me while in Manhattan - Midtown, east side.
Good for meetings and good for food.
I got a high floor, so it was quiet, even though this is the Hyatt in Manhattan.
I would have liked the AC to be a little stronger, but not enough to complain about (NY wasn't at its humid worst....)

Room Tip: request a high floor, otherwise, NY is noisy and the Hyatt is a busy hotel.
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank yacovk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review, 6 August 2014
Dear yacovk,

Thank you for your review of our hotel, and for staying with us on your trip to New York City. We’re happy that you enjoyed our hotel’s close proximity to New York’s finest attractions, like the Chrysler Building, Empire State building, and Times Square. Our hotel is also conveniently connected to Grand Central Terminal and close to Broadway. Thanks again for taking the time to write a review—we appreciate it very much! Hope to see you again very soon.

Sincerely,

Guest Experience Manager
christopher.doran@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 4 Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 27 July 2014 via mobile

My husband and I recently stayed at the Hyatt. We were visiting NYC for a friends wedding! The service upon checkin was quick and friendly. We were told to come back for our room and check out bags. We asked what the hotel had to offer and we were told a few things. Unfortunately we didn't find out about the bar on the 16th floor until the last night of our stay. We called to see what time they close and it was already closed. we weren't too thrilled about that. Once we got to our room we were quite impressed by the cleanliness and hands free technology the room offered. We were not however pleased with the size of the bathroom. No tub and very tight. My husband is a big guy and had trouble manoeuvring about in there. That would be my one complaint. The hotel was lively and in a wonderful location with lots to do right out of the doors. This hotel was nice and clean but did not surpass any expectations I might have had. It was a great stay in an average hotel. Overall can not complain!

Stayed July 2014, travelled as a couple
Helpful?
3 Thank IshiINtheCITY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 6 Contributor
216 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 27 July 2014 via mobile

We had read some negative reports on Tripadvisor and did wonder if our stay at this hotel would be OK - it was fine. The rooms were a decent size, large TV, large bedroom & large bathroom with enough toiletries to cover our 5 day stay. We asked them for a coffee maker and they brought it up within 10 mins. Either take some of your own tea & coffee or just keep asking them to replace the drinks. The lifts were fast - the higher up you are the better and try to get a room away from the lifts.
You do have to ask for things but they will supply you with your requests.
The breakfast is very expensive, so try Blooms an American dinner just round the corner. The marketplace is expensive too - try the market in the grand central.
We left our luggage with the hotel on the last day and the charge was just $3 per case - you can ask for a late check out too if you need too.
Location was great - you can walk to so many places and it's easy to find your way round NY.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Ruth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt New York

Property: Grand Hyatt New York
Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#45 Green Hotel in New York City
#195 Romantic Hotel in New York City
#200 Luxury Hotel in New York City
#205 Family Hotel in New York City
#213 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1298
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and two restaurants and lounges. Connected to Grand Central Terminal and next door to the Chrysler Building. Steps from Times Square, 5th Avenue shopping, the Empire State Building, Central Park, Rockefeller Center, and the Theatre District. ... more   less 
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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