This hotel is situated right next to Grand Central Station (and is actually connected via a tunnel). Check in was quick but I did witness massively long queues during my stay.
Hardest working staff there were definitely the cleaners and the doormen. The door men worked so hard calling taxis every hour of every day for hotel patrons.
Modern room, if a bit dark. Cool furniture. Small bathroom but great shower! Very clean. Loved the touch panel lighting.
The Market was well stocked and open most of the time if not 24/7, and it was very convenient being able to link purchases to the room bill.
The staff had said that the free wifi only worked in the lobby, but for me it worked in my room also which was great for working and Facetiming my husband back in Scotland. I was on floor 20.
The bar was ok, if a little 'sticky'....I managed to get red wine on my cream dress and none if were even drinking red wine!
On checkout, the computer system was down but we were promised invoices would be emailed. They never were but I managed to find an online link to download them. We tried to hold onto a room for a little longer due to having a late flight and wanting to freshen up but were told that they really needed our rooms ASAP as they had overbooked by 12 rooms - WHAT?
So we had to make to with a quick freshen up in the lobby bathrooms (tiny, busy) which wasn't convenient.
All in all though had a lovely experience at this hotel and would definitely book again.
- Official Description (provided by the hotel):
- Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more less
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- Also Known As:
- Grand Hyatt New York City
- Hyatt New York City
- Hotel Hyatt New York
- Grand Hotel Hyatt New York
- New York City Grand Hyatt Hotel
- Hyatt Hotel New York City
- Grand Hyatt Hotel New York
- New York Hyatt
- New York City Hyatt