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“Fantastic location”

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Grand Hyatt New York
Ranked #320 of 468 Hotels in New York City
GreenLeadersSilver level
Newport Beach
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic location”
Reviewed 27 November 2009

The proximity to Grand Central Station and the Newark airport shuttle stop made this hotel a very convenient location. Front desk was busy, but I was helped quickly and checking in early wasn't an issue. Initially I was put in an extremely small room, but after noticing how much larger other rooms were, I called to request a change, which was denied. But after speaking with a different front desk agent in person, I was given a slightly more spacious room. Furnishings were above average and public areas seemed clean and well-maintained. Overall an excellent business choice for NYC.

  • Stayed October 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RonJon949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ireland
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 November 2009

stayed for 4 nights recently. We were able to check in early which was great after a long flight! Our room was on the 26th floor and was extremely quiet, no noise from ajoining rooms. the room was clean and nicely decorated, and it was massive!!! Throughout our stay the staff we met were extremely helpful and friendly. It was close to Times Square and we were able to walk to all attractions.

We enjoyed our stay and would use this hotel again.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank shepherd09Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orlando
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 November 2009

I was very pleased with my recent four day stay. Requested and received a two double room at a great promo rate (less than 250 a night - at holiday season). They let me check in early (nice), check out late (really nice), gave me free breakfast (really, really nice - came with the promo), and were remarkably accommodating to our every need (GREAT concierge staff). Room was quiet (26th floor overlooking Grand Central Station) and location cannot be beat. The room was not brand new and showed some wear, and it would have been nice to have an in-room fridge, but overall comfortable, convenient and very classy. Well worth the bucks.

  • Stayed November 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank notthatcreative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MERSEYSIDE
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 23 November 2009

Great hotel but not really made to feel welcome, so busy you are lost in the crowd, weddings seem to take over the hotel, we were told not to use lifts until around 300 wedding guests had used them. Also business meeting sometimes makes you feel like a second class citizen, did not attempt room service as it was $9,00 for a cup of tea, I think I would try another hotel when I return to New York

  • Stayed November 2009, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wingirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
northumberland
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 November 2009

Having read a few of the comments on this hotel I was slightly apprehensive as they seemed quite negative, however we need not of worried. We were greeted by very pleasant staff on the front desk and were made to feel very welcome. My mother and I stayed in the Hyatt for 3 nights and every one was without complaint. The room was lovely and bright. Cleaned to a very high standard and the view over GCT was brilliant. The added bonus of being able to check in on line for our return flights meant we could leave later for the airport and squeeze in abit more shopping. The hotel was really well situated for all we wanted to do - visit Central Park. Bloomingdales, Times Sq, Empire State Building, Rockerfella Centre and of course just shopping. On the Sunday Madison Ave was closed to traffic and a HUGE street market opened which was lovely. Bryant Park which is just along to the right of the hotel was a real hidden gem. We spent lots of time just sitting and watching the ice skaters and looking in all the little units that sold everything from christmas decorations to novelty soap. It was a great place chill and just get away from the hustle and bustle for a while. Also the toilets were beautiful and so well looked after by a lovely lady, who really takes pride in her job. She put Starbucks at the Empire State Building to shame, DON'T use the restrooms at this coffee house as they were the most disgusting I have EVER come across (a 2 foot high pile of USED toilet tissue on the floor under the baby changing unit) and the most worrying thing was that the staff used them too???
We found the EuropaCafe on Madison Ave to be excellent for breakfast and lunches - Great value for money. And Mulldoons Irish Pub on Lexington served great meals in the evening.
All in all a fantastic but very tiring trip, lovey hotel with great staff, and some brilliant memories.

  • Stayed November 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ronyag26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redditch, United Kingdom
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 22 November 2009

Staying here for the week. The hotel is in an excellent location that's hard to beat. Got a great deal off the internet that couldn't be ignored. Had a great first night, until what sounds like a room of 8 drunken boys moved into the room next door that played rap music, cursed and shouted into the small hours of the morning, despite my plees for them to quieted. So don't get room 2971 if you want a quiet night!

Rooms are immaculatley clean with everything you can need from a iron to a ipod dock. The TV is a bit oversized for the room, but some people like that. I hear people say that they find the bathrooms here to be too small, but it's not. I've seen smaller bedrooms.

Lobby is amazing, I want a waterfall in my home. Not to keen on all the brown marble and precarious looking giant flower vases, but it gives the place some class.

Food is so expensive here it's a experience to just read the price list to make sure it's not a mistake. Which is why, I can guess, that noisy rabble in the next room feel they have to go outside buy a buffet and then get most of the population of NY into their room for laugh, giggle and snort all night. It's all so cheap outside.

  • Stayed November 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MattH4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunfermline Scotland
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 November 2009

Location is fantastic in between Grand Central and the Chrysler building, was lucky enough to get a conference rate which made it relatively cheap in new york terms but still in excess of $600 for 3 nights. Its a big place and tries hard but it is rather soul less, clearly designed for business travel.

Didn't come across many of the staff as used auto check in and check out facility, lady selling the sightseeing bus tickets and theatre tickets was very helpful, concierge did his job but felt like he was doing me a big favour when asked to reconfirm shuttle booking back to airport.

Room was large enough well presented and clean, bathroom was tiny but functional.

Good fitness centre, used it each morning and wife and I always managed to get a running machine for 25mins at peak time.

Don't be tempted to use the room service, sky high prices for mediocre food used by the corporate suits on expense accounts, probably bankers spending our tax dollars because they are too lazy to go next door to the wonderfull Grand Central Food Court and Lexington Passage Market (also in Grand Central). The only way these large chains will get the message on their overpriced room service menus is if we all stop using them, so come on suits, walk next door and sample Grand Central.

Would stay again as it is a great location, walking distance to many of the key attractions (especially the theatre district)

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fifestyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt New York

Property: Grand Hyatt New York
Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Green Hotel in New York City
#197 Luxury Hotel in New York City
#198 Romantic Hotel in New York City
#209 Family Hotel in New York City
#217 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Official Description (provided by the hotel):
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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