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“Best Place to Stay in the Times Square District”

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Crowne Plaza Times Square Manhattan
Ranked #189 of 467 Hotels in New York City
Certificate of Excellence
Waterbury, Vermont, United States
Level 5 Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Best Place to Stay in the Times Square District”
Reviewed 25 December 2013

Right in the heart of Times Square District! Walking distance to the theater district, Times Square, Rockafeller Center, and all the great restaurants. Our favorite is Becco at 355 West 46th Street, about a 10 minutes slow walk from the hotel. you can get just about any where without taking a taxi, and there is a subway station right across the street as I hate taxis. Rooms are large, comfortable, and quiet.We had a great view of the Hudson river on the 40th floor. Even though this was XMAS and the hotel was booked, the staff was terrific. A special thans to Vicky Martin at the front desk who was not only helpful, but full of fun and enthusiasm. We had a great time joking around with her and the other staff. Security is tight, especially after 11PM: the hotel makes sure you are safe. There seems to be staff every where you go, and they all exhibit that same enthusiastic attitude which does have an impact on your visit. Everytime I called down to the front Desk for more towels, they arrived instantly. Also, the gym is a real Athletic Center with a lap pool. Free to Priority Club members, and $10 for anyone else. One note of caution, the elevators come fast and the doors close even faster: so pay attention if you are in a rush! Also, the breakfast buffet is excellent.

Room Tip: 40th floor away from the elevators with a view of the Hudson.
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  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank Jed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 26 December 2013
Thank you so much for your wonderful review! I am so thrilled that you had such a successful stay with us! All of our staff members pride themselves on outstanding customer service and I am so happy that Vicky Martin portrayed that! We cannot wait to welcome you back for your next visit!
Best,
Larry Colleton

Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
New York City, New York
1 review
Reviewed 24 December 2013

One of the best hotels that I stayed at for years, I stayed there for 26 nights with my family, the staff are very friendly and the location is excellent, you know when they say how little things can make a big difference, this is what this hotel is all about, aside from the good quality rooms and great location, and the fantastic gym, the staff here will make you feel like you're home, I was helped by Sandra at the front disk and she was very helpful, very friendly, and very efficient.
Whenever I plan to visit New York again, this is the hotel that I'll stay at.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nawaf A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 25 December 2013
Nawaf A,
Thank you for the wonderful 5-star review! We are thrilled to hear that we are one of the best hotels you have ever stayed at. All our team members strive to provide exceptional service to our guests so we are pleased to hear that you had an excellent stay with us here at the Crowne Plaza Times Square. We are glad that you enjoyed everything in the hotel, from the rooms to the location to the gym and our service. Sandra is a great asset to our team and we are happy that she welcomed you here and assisted you throughout your stay. Please let us know when you will be back in New York City. We hope to see you again soon!
Regards,
Geoffrey Mills
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 December 2013

I'm a regular business visitor at the Crowne Plaza Times Square in NYC and Miliha at the front desk always looks out for me and handles my reservations. Great Place to stay when I come in for business or pleasure.
There has not been even one time where I had a request that she did not go out of her way and way beyond to call of duty to accomodate... that's what I call good service and 100% customer satisfaction.

Miliha your a star!!

Room Tip: go for the corner rooms
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  • Stayed December 2013, travelled on business
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OF O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 25 December 2013
OF O,
Thank you for the fantastic 5-star review and for your continued loyalty to the Crowne Plaza Times Square! Miliha is definitely an asset to our team and we are delighted to hear that she goes above and beyond to accommodate all your requests to provide you with a flawless stay every time you are back with us. Please let us know the next time you will be staying with us again! We hope to see you again soon!
Regards,
Geoffrey Mills
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Virginia
Level 5 Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 December 2013

The hotel is on the north end of Times Square. The hotel is very nice and the rooms are comfortable. Beds are good, pillows nice, towels are cushy. The staff cleaning the rooms are very friendly but the staff at the front desk were slow and not friendly. Overall I would probably stay here again but for the cost I expect faster, friendlier front desk service.

Room Tip: Top floors have terrific views.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 25 December 2013
Robert S,
Thank you for the review and for your candid feedback! We are glad to hear that you enjoyed the comforts of your room and had a great experience with our Housekeeping members.  I sincerely apologize that our Front Desk team did not exceed your expectations. Your comments have been forwarded over to the appropriate department to review how we can better the service that our guests deserve.  Please let us know when you will be returning to New York City. We hope you will give us another opportunity to exceed your expectations. 
Regards,
Geoffrey Mills
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 24 December 2013

stayed here for 5 nights just before Christmas. Asked foe a high floor, corner room and on arrival was given one - they obviously read client email requests - very impressed. Hotel couldn't be more central - brilliant location on Broadway about 3 mins walk from Times Square.
Great reception staff - very pleasant room on 41st floor - and amazingly quiet given that it's right in the center of Manhatten. One to remember for next time. Great price as well.

Room Tip: ask for high floor corner room furthest from the lifts
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank richard s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 25 December 2013
richard s,
Thank you for the great review! We are thrilled to hear that you enjoyed your corner room with Times Square View. We definitely do our best to honor any guest requests whenever the opportunity allows. The location of our hotel is certainly a great spot for guests who want to be in the midst of Times Square. We are pleased to hear that you experienced wonderful service from all our team members. Please email us at info@cptsnyc.com on your next visit. We would love to know how we can better our services to provide you with an exceptional 5-star stay the next time you are back!
Regards,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Hartford, Connecticut
Level 3 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 December 2013

Visiting New York during the holiday season is a special experience. Staying at the Crowne Plaza Times Square makes the experience even better! Certainly I knew this to be true -- my wife and I have stayed here often -- but it deserves to be repeated. Of special note is the wonderful customer service -- beginning with Betty, the guest service ambassador, to Victoria, the front office manager, and then to Hajar at check-in. This hotel truly specializes in making one feel welcome!

Stayed December 2013, travelled as a couple
Helpful?
Thank Japhen9609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 24 December 2013
Japhen9609,
Thank you for the wonderful 5-star review and for your continued loyalty to the Crowne Plaza Times Square! We are thrilled to hear that Betty, Victoria, Hajar and all of our team members were able to welcome you and make your stay extra special. We all strive to provide exceptional service to our guests and we are delighted to hear that you had yet another wonderful stay at the Crowne Plaza Times Square. Happy Holidays! We hope to see you again soon!
Regards,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 December 2013

The hotel is good over all, but the receptionist Vicky Martin was exceptional!!! She was very nice and funny when we talked to her and spent additional time to look better rooms for us on the highest floor with a nice view. Also included vouchers for drink. Never had such an experience in US.
Vladimir, Fero, Vladimir from Slovakia

  • Stayed November 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank vladosvrcek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 24 December 2013
Vladosvrcek,
Thank you for the great review! All our team members strive to provide exemplary service to our guests so we are delighted to hear that Vicky welcomed you to our property. We are happy to hear that you enjoyed the view and comforts of your room. We would love to continue providing you with special and unique experiences every time you are here. Please let us know the next time you will be back in New York City. We hope to see you again!
Regards,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Times Square Manhattan

Property: Crowne Plaza Times Square Manhattan
Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#93 Romantic Hotel in New York City
#138 Luxury Hotel in New York City
#148 Business Hotel in New York City
#156 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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