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“Great location” 4 of 5 bubbles
Review of Crowne Plaza Times Square Manhattan

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Crowne Plaza Times Square Manhattan
Ranked #194 of 467 Hotels in New York City
Certificate of Excellence
Level Contributor
77 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great location”
4 of 5 bubbles Reviewed 8 April 2014 via mobile

Great location to explore New York. Lively neighbourhood, especially at night. Friendly staff. Some technical issues with the automatic doors, but that didn't bother us that much. We did not take breakfast because we found it too expensive. We followed the advise of other reviewers and took breakfast nearby. Added to our NY experience. Room was tidy and clean, but given the (reasonably high) price level it could have been less outdated and more luxurious. Bed was very good. Btw, the room was not sound proof. Didn't get IHG Reward points whithout being told why. Overall we had a most enjoyable and pleasant stay.

Helpful?
Thank Thomas B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 10 April 2014
Thank you for the wonderful review! We are glad to hear that you enjoyed the location of the hotel and our friendly staff. Thank you for letting us know about your concerns, we appreciate your comments and they have been forwarded over to the appropriate departments to discuss and review. We do have other options available for breakfast such as our Grab and Go station. We are very happy to hear that you enjoyed the comforts of our rooms and that you had a pleasant stay overall. Please feel free to email our hotel operations manager so that we may look into your IHG rewards points.
Best Regards,
Larry Colleton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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9,041 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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telford
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 8 April 2014

n m last trip to new York we stayed in the Hilton in times square. This year my husband booked this trip as a surprise and choose crown plaza. The rooms are OK, we didn't have a view of times square even thoughwe had requested one and the room had two double beds as no king size rooms were available. The room was clean but very tired looking, and we also had an adjoining door to the next room which meant we could hear them quite a lot. After being woken up at 1am on our first night I did ask to be moved but there were no other rooms available apparently. We had to put our TV on to drown out their noise in the end. From the previous reviews I was disappointed with this hotel as it is not cheap. That said the staff were polite. Unfortunately the next nite we had new neighbours on the other side who had obviously only booked the room for one night and let's just say their language and noise was actually quite frightening. Given this was 4am I just felt that this hotel was perhaps not as bothered about its clientele as they should be. Apart from my husband and I we actually never saw anyone else on our 42nd floor coming or going by day or night so maybe we had drawn the short straw. If we go to NYC again I'm afraid we won't be chosing the plaza. PS the bar area was nice but again not the best of views.

  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank julie e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 10 April 2014
Thank you for taking the time out to write a review and for your candid feedback. I am disheartened to read about your experience at the Crowne Plaza Times Square.  We strive to provide outstanding customer service to all our guests. I apologize that you experience several concerns during your stay. Your comments are greatly appreciated and have been forwarded over to the appropriate departments to discuss and review. Depending on the day of arrival and availability we do try to best accommodate our guests in regards the room requested. We are currently undergoing a multimillion dollar renovation to improve our wonderful rooms. We are happy to hear that you enjoyed our Broadway 49 Bar and Lounge. I hope we have the opportunity to welcome you back for another visit so we can prove to you how much we value you as a guest.
Best Regards,
Larry Colleton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 April 2014

Stayed 3 nights from 03/29-04/01 for a weekend with the girls. The room was beautiful and the staff could not have been more helpful. The location is PERFECT. If it isn't within walking distance - the subway is. We saved a TON of $$ on cabs alone. The Crowne Plaza is now my "go-to" hotel in NYC. It would be great for business trips to family trips and anything in between!

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RhonaFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 10 April 2014
Thank you for the amazing 5-star review! We are so happy to hear that we made your girls weekend such a great one! We certainly are perfectly located in the heart of New York and right within walking distance of many great attractions. It was a pleasure having you stay with us. Please let us know the next time you will be in New York. We would love to have you stay with us for any occasion.
Best Regards,
Larry Colleton

Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
2 reviews
4 of 5 bubbles Reviewed 5 April 2014

We spent 4 very enjoyable nights, the location was fantastic, the rooms are comfortable and although we didnt have a view it was very quiet. Our check in was outstanding, our bags had been off loaded from our flight and not scheduled to arrive the following day which was a little stressful to say the least but the person checking us in was so understanding and helpful she could not have done enought for us which was really appreciated. The Bar Staff were friendly and the service professional. We would recommend the hotel to anyone.

  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JDHenry2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 6 April 2014
Thank you for the fantastic review! We are glad to hear you had a wonderful stay with us here at the Crowne Plaza Times Square. We are happy to hear that you enjoyed the comforts of our quiet rooms. Our staff, from our Front desk check-in and Broadway 49 Bar and Lounge, will be so happy to hear that they made such a positive impact during your stay with us. Thank you for the future guest recommendations. It was a pleasure having you stay with us. We hope to see you again.
Best Regards,
Larry Colleton
Hotel Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peoria, Arizona
1 review
4 of 5 bubbles Reviewed 5 April 2014

Excellent Staff and service from beginning to end. Room could use some TLC and was a bit worn, but the views were amazing and access to almost everything by Walking. We had a blast in Central Park. Big thanks to Vicky and Staff for making us feel like ROCK STARS on Times Square!

Room Tip: ask for more Towels, and anything else you may need, the Staff is very quick, responsive and sweet!
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Danny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 6 April 2014
Danny M, Thank you for the wonderful review! We are glad to hear that the hotel was perfect for your travel needs and that all our staff provided you with flawless service from check-in to check-out. We are currently undergoing multi-million renovations and we hope you come back for another stay. We are glad that Vicky and the rest of our staff were able to make you feel like rock stars in the big world of Times Square. Please let us know the next time you are in New York City. We hope to have you stay with us again.
Best Regards,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
65 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 5 April 2014 via mobile

Stayed here as part of along weekend away. The hotel had some excellent offers on so took advantage. It's in a great location right on Times Square.

Staff are friendly in that New York way. Reception and the lobby can be busy and it can be confusing with the exit/entrance being on a different floor. The lads on concierge are gas, they just seem to stand around a lot but will help when you ask.

Room was clean and well looked after. Wifi isn't free but talk nice to staff and you might get lucky.

Special mention to Victoria on reception who made us feel welcome on check in and enjoyed a bit if banter too. A down to earth personal touch made a difference.

Recommended.

Stayed March 2014, travelled as a couple
Helpful?
Thank ImprovisedTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 6 April 2014
Thank you for the great review! We are so happy to hear that you greatly enjoyed the location of the hotel and our excellent offers. We are glad to hear that you were able to experience the outstanding customer service we are known to deliver. We are glad Victoria was able to make your check-in experience a welcoming and personal one. We do provide our guests with complimentary Wi-Fi in our lobby. We are ecstatic to hear that you greatly enjoyed the comforts our clean rooms and superb daily housekeeping services. Thank you for the future guest recommendations. We would love for you to stay with us again. Please let us know the next time you are in New York.
Best Regards,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Wales
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 4 April 2014 via mobile

Just got back from a 5 night stay booked here via BA holidays so not cheap. Reading the reviews and the hotels blurb I was disappointed to find our room was one of the "few" without a view. However this did mean it was quiet..ish. Check in was swift if a little cold despite trying to engage the clerk in small talk and our room was available prior to the 3pm check in time.

The room itself was pleasantly decorated and of a modern clean standard. As previously said the view was disappointing but I didn't try and change rooms so don't know how my request would have been handled. We had an issue with our in room safe and this was resolved quickly with 2 visits to our room. Certainly can't fault maintenance/security.

Our rate included breakfast and have to say the ladies on the breakfast podium were lovely. Warm and welcoming and gave us the "best seats" in the house. The different waiters all had slightly differing levels of service but all passable. The food is buffet style unless you want to order eggs. Plenty of choice from healthy fruit to the full cooked breakfast.

Once our friends arrived we spent time in the bar and again attentive and friendly service. The cocktails are good and at $14-$16 not too expensive considering the location. (London would be at least £2-3 more)

There is free wifi in the lobby area.

On our last day I enquired about a late check out (normal check out 12pm) and was abruptly told I could have til 1pm no later. Again felt that customer service was not this female clerks strong point either.

Only on check out did I get any kind of "warmth" from the chap who sorted my bill.

Overall the hotel is in a great location, recently renovated rooms, good amenities, high house keeping standards good service but just a few "welcoming" issues at the front desk. If you get a deal its worth a stay and request a room view a view (not guaranteed unless you pay but no harm in asking)

Stayed March 2014, travelled with friends
Helpful?
3 Thank tlrobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 5 April 2014
Thank you for taking the time out to write a review and for your candid feedback. I am disheartened to read about your experience at the Crowne Plaza Times Square.  We strive to provide outstanding customer service to all our guests. I apologize that you experience several concerns during your stay. Your comments are greatly appreciated and have been forwarded over to the appropriate departments to discuss and review. We are glad to hear that you enjoyed the comforts of your room and our high housekeeping services. Based upon availability on the day of check-in we could have probably moved you upon requested and provided you with a later check out on the day of departure. We are happy to hear that you enjoyed our Brassiere 1605 restaurant and our Broadway 49 Bar and Lounge. We hope you had an enjoyable stay overall. I hope we have the opportunity to welcome you back for another visit so we can prove to you how much we value you as a guest.
Best Regards,
Larry Colleton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Times Square Manhattan

Property: Crowne Plaza Times Square Manhattan
Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#96 Romantic Hotel in New York City
#136 Luxury Hotel in New York City
#151 Business Hotel in New York City
#159 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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