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“Good central hotel”

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Crowne Plaza Times Square Manhattan
Ranked #195 of 467 Hotels in New York City
Certificate of Excellence
Chelmsford, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good central hotel”
Reviewed 2 June 2014

This hotel is very central, right in Times Square but there is little noise traffic from outside. Staff all very attentive, especially Reception staff who worked without fuss to resolve an issue we had with our booking. Some parts of our room needed updating, e.g. The sink in the bathroom had a big crack in it and the coating on the bath was all peeling off. Food in lounge area very good, I would recommend the Turkey Club Sandwich! Good central location for exploring New York on foot or on the sight seeing buses.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 3 June 2014
Hello Anne D,

Thank you for the amazing review! We are thrilled to hear that you had a wonderful time with us here at the Crowne Plaza Times Square and that you enjoyed the comforts of your room. The location is certainly great for guests who want to be in the middle of Times Square. Regarding the noise I would like to suggest our city view rooms located on our high floors. Thank you for recommending our Turkey Club Sandwich! We can wait to see you again soon!

Best regards,
Larry Colleton
Hotel Manager

Hotel Manager
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London
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2014

This was our first trip to New York (2 adults and 2 teens) so we wanted a hotel which was close to everything. Well we couldn't have wanted more as this hotel is smack in the middle of Times Square. We stayed for 5 nights in a family type room with two double beds. It was a good size room. We had a side view room which was fine for us as we didn't hear any noise on the 28th floor. Room is in need of a little bit of TLC as the sink had a crack in it and bathroom was a little shabby. I know they are refurbishing so that will be taken care of. There were enough towels and toiletries. Just a small point, it would be good to have a bin with a lid on it in the bathroom and also some sanitary towel disposable bags. One other point to note is the cleaner knocked on our door in the morning at about 8.15am one morning and before I could get to the door she opened the door to walk in until I said we were not ready for our room to be cleaned!! when we were leaving for the day I spoke to her and told her not to do that the next day and she asked us to put out a 'do not disturb' sign. I have travelled a lot and stayed in many hotels but never have I experienced the cleaner walking in! Why don't you have a similar sign that visitors can put on the door to say 'please clean my room'. A lot of hotels use this. Apart from this everything was fine. It was a very busy hotel but staff were very polite. When I come back to New York, I would love stay at this hotel again and would recommend it to my friends and family.

  • Stayed May 2014, travelled with family
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    • Cleanliness
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Helpful?
Thank LondonGeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 2 July 2014
Hello LondonGeet!

Thank you for such a detailed review! We're so glad to hear that you had a good time at the Crowne Plaza Times Square. The location is pretty great, isn't it? We apologize about the condition you found your bathroom in. As you mentioned, we are renovating our rooms to better accomodate our guests. We appreciate all the feedback you have given us and I'll speak to our staff in regards to the issues you have brought up. We also appreciate the tips, and they'll be given consideration as well. We love when our guests try to make our property better. At the end of the day, you are what makes the Crowne Plaza Times Square such a wonderful place to stay. Please do visit us again. We would love to have you!

Best,

Geoffrey Mills
Managing Director
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Worcester Park, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 June 2014

My daughter & I stayed in this hotel for 5 nights & couldn't fault it, staff were very pleasant and food & drink very good and also cheaper than a lot of the bars and restaurants outside. Would recommend.

Room Tip: We were at the Hudson River side and was very quiet.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elaine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 2 July 2014
Hi Elaine,

Thanks so much for writing about the Crowne Plaza Times Square! We really do appreciate it. I'm glad to hear you and your daughter had a good time with us. We do hope you come back to visit soon. New renovations are happening as we speak and we'd love for you to take a second look! Thank you once again for choosing the Crowne Plaza Times Square!

Best,

Geoffrey Mills
Managing Director
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Tenerife, Spain
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 2 June 2014

This hotel is in the perfect location to explore everything you could want to see in New York. Situated in Times Square and in the heart of theatre land you are a ten minute walk in one direction from Central Park, minutes from the Rockefeller centre and the bus stop for all the tourist buses. You could not find a more perfect location. The hotel is modern clean and well maintained with good spacious rooms and very friendly staff. Although we did not have much to do with reception staff apart from check in and check out which were both done with such ease and friendliness and quickly the main dealings were with the Concierge who could not have been more helpful. The only grumble was the cleaner kept switching the air con down to 60 degrees and switching it on when she came in to the room, even though we had put the temperature up to 80 degrees and left it off while we were out. However a note left asking not to alter the temperature or switch it on meant that we did not have to keep coming back to a freezing cold room! This hotel is virtually perfect and would not hesitate to stay here again!

Room Tip: We were allocated a room on the 15th floor which is the location of the gym and as we were in 501 cl...
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  • Stayed May 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 2 July 2014
Hi Jo,

Wow! We appreciate you taking the time out of your day to give us such a fantastic review! I am so glad that you enjoyed our central location to everything Times Square. Our staff here will be estatic to know that you enjoyed everything here on property. We usually turn the A/C on just so guests aren't coming back to a hot room but of course, you can request that to be left alone. We just want you to be comfortable! Lastly, we hope you really got to take in some of the Broadway shows right across the street. We sometimes have famous guests walking out as well, you can hear the fans screaming. It's pretty great! We hope you'll visit us again soon!


Regards,

Geoffrey Mills
Managing Director
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Barnsley, England, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 June 2014

My friend and I booked a 5 night stay in the Crowne Plaza this Spring Bank week. We couldn't have timed the break any better as it was Fleet Week and Memorial Day while we were there! The staff were wonderful, the rooms swish and comfortable and the location second to none! Almost everything we wanted to see and do was within walking distance (and the tube was really handy for trips further afield) and the Square itself was buzzing-exactly as it appears on TV! Cannot speak highly enough of both the hotel and its surroundings-give it a try ;-)

Room Tip: We were on the 38th floor-amazing views!
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michele T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 2 July 2014
Hi Michele!

Thank you for that wonderful review. We are so glad to hear you enjoyed your 5 nights with us here at the Crowne Plaza Times Square! Our location is perfect for those that love shopping or just taking in the breathtaking views Times Square has to offer. There couldn't be a more perfect location. Did you get to try the New York Sports Club on the 15th floor while you were here? It's an amazing time! Plus you get access to the lap pool which is perfect for a hot summer's day! Thank you again, Michele and we hope you choose us again!

Best,

Geoffrey Mills
Managing Director
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Daingean, Ireland
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 1 June 2014 via mobile

This was my 4th trip to New York and have to say overall it is probably my favourite of the hotels I have stayed in Times Square (Marriott Marquis, Hilton Times Square). The Hilton was closer to Macys but if you want a modern hotel with a spacious room (NY standards) right in the middle of Times Square the Crowne Plaza is the place to go! The staff were friendly, the hotel was modern and clean and the bar has a good atmosphere and fantastic views. We didn't eat in the hotel as we have our favourite restaurants that we keep going back to but would highly recommend the coffee & croissant stand at the escalators if you are in a rush to hit the shops!! It is not the most amazing hotel I ever stayed in but for location, comfort and a quiet drink after a busy day running around NYC it ticked all the boxes for me.

Stayed September 2013
Helpful?
Thank Mairead G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 2 July 2014
Hi Mairead,

Let me say thank you for such an amazing review. We really do appreciate you taking time out to write about our property. We're so happy to hear that you were able to enjoy our property as much as we enjoyed having you. Our location is pretty fantastic, isn't it? We're right in the heart of it all! Our 'Grind & Co' is the "grab and go" in the lobby and it is a fantastic choice. We know you have plenty of options when it comes to hotel accommodations. Thank you for choosing us here at the Crowne Plaza Times Square.

Best,

Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vinhedo, São Paulo, Brazil
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 June 2014

Perfect location to enjoy NY, only a few steps from Times Square and subway stations. Port Authority bus terminal is also a only a short walk away from the hotel. I stayed at this hotel for 8 nights and it was packed, but very clean at all times and the staff and concierge were very helpful. The room was spacious and very comfortable. The view from Times Square was amazing.

Room Tip: Room with a view. The views from Times Square and Empire State were amazing.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mariana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 2 July 2014
Hi Mariana,

We appreciate the positive review you have left us. We are so glad to hear that you thoroughly enjoyed your stay at the Crowne Plaza Times Square. I'm happy to hear that our rooms were to your liking. We sincerely hope you choose us again for all your future hospitality needs. We would love to have you back!

Best,

Larry Colleton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Times Square Manhattan

Property: Crowne Plaza Times Square Manhattan
Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#95 Romantic Hotel in New York City
#139 Luxury Hotel in New York City
#150 Business Hotel in New York City
#158 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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