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“Crowne Plaza Times Square - Great Experience”

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Crowne Plaza Times Square Manhattan
Ranked #187 of 466 Hotels in New York City
Certificate of Excellence
Ogden, Utah
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Crowne Plaza Times Square - Great Experience”
Reviewed 8 June 2014

This was a great location within walking distance of Times Square and shopping. It was very clean and comfortable and the staff went out of their way to make it a great experience. We would especially like to recognize Sandra Esp at the front desk who was so helpful and accommodating. We would definitely stay here again.

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank fspfoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 2 July 2014
Hi fspfoul,

Thank you for staying with us and thank you for the great review! It was our pleasure having you as our guests. We are happy to hear that you enjoyed our clean and comfortable rooms. Our staff was excited to hear that they were hospitable and made a positive impact on your stay with us. Sandra is a great asset to our hotel. The location is certainly great for guests who want to be in the middle of Times Square. Please let us know the next time you will be back in New York City. We would love to have you stay with us again!

Best,

Geoffrey Mills
Managing Director
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Rating summary
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  • Value
  • Cleanliness
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Mumbai (Bombay), India
Level 5 Contributor
65 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 8 June 2014

well, all the 5* are for the location ... if not for the location i would rate it as average ... but trust me it does make the difference !!! ... otherwise spacious rooms for a family of four but had to get rooms changed as they first made a mistake and put us in a single bed room ... but the replacement had an amazing view of the times square ! ... breakfast was good and the cafe bar in the lobby is decent ! ... overall a good experience !

Room Tip: take a room with the times square view !
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank psychodoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 9 June 2014
Thank you Phychodoc for your fantastic review. We are glad you enjoyed our hotel location as we are conveniently located within walking distance to many venues in our area. We are very happy to hear we had a room with a great view of Times Square available for you. We look forward to having you return in the near future.
Best,
Larry Colleton
Hotel Manager
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Providence, Rhode Island
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014

I cannot image this hotel is so amazing. Also, when I ask the front desk Evelyn several questions at the midnight, she was so kind and helpful to answer my questions. Especially, after she knew this was my parents first time came to NYC, she felt so pleasure and welcome them. Also, she tried to explain in simple words in English ( because they are not good at speak in English) and make patient for them. I really enjoyable in this hotel. Thank you very much, Evelyn! My parents felt they have a wonderful trip in NYC and in this hotel. They would come to here again~

Room Tip: Rooms in higher floor with good view.
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  • Stayed June 2014, travelled with family
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    • Cleanliness
    • Service
Helpful?
1 Thank Michelle Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 12 June 2014
Thank you for the amazing 5-star review! Thank you for staying with us, we are delighted to hear that your family had a great stay. Our staff was excited to hear that they were hospitable and made a positive impact on your stay with us. Evelyn was happy to hear that she was able to make your parents stay a great one. We are glad to hear that you had a fantastic time with us here at the Crowne Plaza Times Square. We can't wait to have you back.
Best Regards,
Larry Colleton
Hotel Manager
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Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 June 2014

Found it generally to be quite impersonal and the staff either great or quite rude. Bought soft drinks from the bar and the male waiter never even spoke, just grunted at us. Not a great experience for an 80 year old guest who was travelling to N Y fot the first time. Had to request a change of room as the first offering had an unuseable bath. When requesting a discussion sbout this I had to telephone twice and eventually had to go down to reception personally for my complaint to be actioned. On checkout the girl again was from the need for improved customer care group and failed even to engage in any conversation or enquire as to our stay. On getting our bags from the store we were askef if we eould like to use the hotel car to travel to the airport as it was on a par with booking a taxi, what wad not explained wad that the wuote did not include tax which resulted in a 108 dollar charge - this was nearly double whst a taxi would have cost.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 546dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 12 June 2014
Thank you for taking the time to share your feedback with us. It truly saddens me that the Crowne Plaza Times Square was not what you were expecting for your stay this past week. I would like to assure you we do take all of our guest’s comments very seriously. We are very grateful for feedback such as yours as it helps guide our decisions in an effort to provide and maintain the highest level of quality in both product and service. We strive to provide outstanding customer service to all our guests. I apologize that you experience several concerns during your stay. Please contact me at your earliest convenience at amontoya@cptsny.com to further discuss your stay. I hope we have the opportunity to welcome you back for another visit so we can prove to you how much we value you as a guest.
Best Regards,
Alejandro Montoya
Hotel Operations Manager
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Sunderland, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 June 2014

fabulous hotel right in the heart of times square. two very large beds in lovely room suitable for our needs, which were sleep, wash, dress then out for the day!! everything within walking distance, tube station 5 mins walk. I would recommend this hotel 100%

Room Tip: unable to comment
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  • Stayed February 2014, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 12 June 2014
Thank you for the amazing 5-star review! We are thrilled to hear that you had a wonderful time with us here at the Crowne Plaza Times Square and that you enjoyed the comforts of your room. The location is certainly great for guests who want to be in the middle of Times Square. Please let us know the next time you will be back in New York City. We would love to have you stay with us again!
Best Regards,
Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winterset, Iowa
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 June 2014

Right on Times Square! Bed very comfortable! Clean Room! Price is high for what you get (no refrigerator in the room), (no extras in the room for almost $400.00 a night)! The morning that we were leaving we decided to have breakfast in the hotel and when we walked into the dining room the hostess started pushing the breakfast buffet on us (which is small). So we chose the the buffet (without asking the price, who would think it would be high, our mistake)! When the bill came it was over $65.00 for breakfast (lesson learned), way, way, way overpriced! Anyhow, if you have cash to burn and location is important to you then this is the place to stay. We really didn't have any customer service issues so we can't give you a yea or nay on the quality of that.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IowaTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Times Square Manhattan, responded to this review, 22 June 2014
Dear IowaTrips,

Thank you for taking the time to express your thoughts about our property. We are so pleased you liked the location of our hotel. We are sorry you were not well satisfied with the breakfast rates as prices are competitive in the area. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying with us, and we look forward to serving you again on your next future visit.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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New York
Level 5 Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 6 June 2014

Is it coincidence whenever I book with Priceline that the rooms seem to be a downgrade? Not sure, but upon arrival we were given a room with two double beds, no kings or queens were left. The accommodations really were tolerable, it was the welcoming committee at reception that was less than desirable. The room was spacious enough for four people, so as I see it, they took a loss by giving two double beds for two people. The view is Times Square, buildings surround you so all is well. One negative is room service is from 4:30 PM until mid-night. If you want coffee, get dressed and go to the lobby where the kindest staff will assist you, Lorenzo and Guillermo. I am not sure if I would select this hotel directly ever really. It was just ok.

Room Tip: I have no advice since I use Priceline.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MyEnzo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 2 July 2014
Hello MyEnzo1,

Thank you for taking the time to write a review. Your reviews really do help make us better. We are glad to hear about Lorenzo and Guillermo being able to provide the service you expected. They'll be estatic to hear about what wonderful experience they provided. I do apologize about you not receiving the room you booked. At times, 3rd party reservations are not guaranteed room types or it could be that we didn't have any of the room types you needed. We work very hard to accommodate you to the best of our abilities. We would love to earn our 5th star. Please let us know when you book with us again, and we'll go above and beyond your expectations here at the Crowne Plaza Times Square.

Best,

Larry Colleton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Times Square Manhattan

Property: Crowne Plaza Times Square Manhattan
Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#93 Romantic Hotel in New York City
#142 Luxury Hotel in New York City
#146 Business Hotel in New York City
#154 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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