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“Another city centre four star”

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Crowne Plaza Times Square Manhattan
Ranked #193 of 468 Hotels in New York City
Oxford, United Kingdom
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Another city centre four star”
Reviewed 20 July 2014

I guess we become fairly harsh on hotels as we write reviews of the large chain hotels. They're generally all 'much of a muchness' and there's little to report unless there's something exceptional about the place. This place is clean, the rooms well presented but nothing to make it in any way special. I arrived late in the day on what was a 26 hour stay in the US so I was pretty tired, just wanting a quick beer and a snack before retiring. The little snack I ordered was huge - I should have remembered that the Americans don't do 'small'. Breakfast was pretty good - hot and cold buffet and attentive waiting staff. The lobby was a very busy place but not surprising given it was July and was staying in the heart of Manhattan's glitzy tourist area. All in all. not bad, no problems but I saw nothing to make it stand out as 'special.

  • Stayed June 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank agenuinetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 22 July 2014
Hi agenuinetraveller,

Thank you for taking the time to review our property. We're glad you were able to enjoy your stay with us at the Crowne Plaza Times Square. Our location in the heart of everything is ideal for tourists and locals, alike. We're currently going through a multi-million dollar refresh and we're sure that your next stay will be even better than your last. We hope to see you soon. Once again, thank you for choosing us here at the the Crowne Plaza.

Best,

Fatena Williams
Front Office Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9,414 reviews from our community

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Rating summary
  • Location
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  • Rooms
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  • Cleanliness
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English first
Boston, Massachusetts
1 review
Reviewed 19 July 2014

We've been to the city many times but this was the best hotel except for the bus agents and streets noise. The line at check-in was very long and slow but that's not unsual - the bar was good, and concierge Sue was funny and booked our dinners and show tickets for the Guide to love and murder was really good. The Brooklyn Flea is great and River cafe is back in business. Already planning to go back at Christmas.

Room Tip: Try for a room on the 35th floor facing the river.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Iris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 20 July 2014
Dear Iris,
Thank you for your great review, we are delighted to hear you elected our property as the best hotel!
We apologize for the delay during your check-in time. We will certainly share your comments with our concierges. Thank you again for you feedback, please let us know next time you will be in NYC we would love to see you again.
Best regards.
Larry Colleton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tarporley, United Kingdom
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 July 2014

Our stay at the Crowne Plaza was good, room with 2 views, not cheap but where is in NYC in July. I'd recommend this hotel if you like busy, but as it fronts Broadway, it is nowhere near quiet. Staff wonderful, bed great but the noise from the street - especially the emergency services ...

A word of warning: as Sagalouts we prefer to use taxis but the perception of simply holding up your hand to flag one down is just that - a perception, and boy are they expensive - we took the subway from Times Square to South Ferry for a total of $11 return for two when a similar taxi ride was $85!

Was a really worthwhile experience, got to see Madison Square Garden - beautiful inside, 9-11 Memorial (moving to say the least), a great Irish Bar called 'Tir Na Nog, and Grand Central (disappointing)

Room Tip: The higher you go ... We were on the 16th corner of 50th & Broadway. But wherever you are its no...
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  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank Frank T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 20 July 2014
Dear Frank T,
Thank you for your great review, we are very happy to hear you had a great time at our property and that our staff was wonderful to you. At times, during high season in NYC hotel rates can be little higher, so I would kindly advise you to frequently visit our website or to enroll in our loyalty program IHG rewards to learn about discounted rates and promotions. Thank you again for sharing your experience and please let us know next time you will be visiting NYC, we will be more than happy to see you again.
Best regards.
Larry Colleton
Hotel Manager
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New York City, New York, United States
2 reviews
Reviewed 18 July 2014

Excellent service and location... This hotel became very nice surprise! I recommend this hotel. When I came back to NYC probably will stay here again... Thank you Sandra Esp you made our staying even better in NYC !

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AHKajita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 20 July 2014
Dear AHKajita,
Thank you so much for your 5 stars review, we are really glad to learn you will recommend our property based on your experience. We will certainly share your comments with Sandra Esp. Please let us know whenever you come back to NYC. We would love to see you gain.
Best regards.
Larry Colleton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
5 reviews
Reviewed 17 July 2014

Our 4th stay in NYC & our 1st time at CPTS & it was fantastic! The rooms are huge by NYC standard & the staff are SO helpful. Evelyn at the front desk in particular, was amazing - accommodating any query or question or request quickly & efficiently. She really made us feel like we were at home :)

The rooms were clean, the lifts weren't slow (that's always a pain) & the location is phenomenal!
My husband, our 2 year old & I all loved it there & def will be back. Thank u!!!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TeamSenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 20 July 2014
Dear Melbourne
Thank you for your excellent 5 stars review, we are thrilled to learn you enjoyed our property and you found our staff SO helpful; that is exactly what we strive for. Evelyn is definitely a great asset and a super star, we are very glad to have her as part of our team, she can definitely make our guest’s stay special. We will certainly share your comments with her and the entire team.
We are also thrilled to learn you enjoyed the cleanness of your room and the 8 fast elevators, that adds up for our guest’s conveniences, especially when one is in a hurry to explore the city of NY!
Please let us know next time you will be visiting NYC, we would love to see you again.
Best regards,
Larry Colleton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 July 2014

The hotel was really nice. Best of all was the location. We were on the 18 floor and could still hear some street noise but not a big deal. The hotel was clean and the staff was super.
I will come back!!

  • Stayed December 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Gilly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 18 July 2014
Hi 135Montana,

Thanks much for that review! We're glad you were able to enjoy your time here at the Crowne Plaza Times Square. Our lower floors are still pretty high above ground but we also go through soundproof checks for each room. We'd be happy to move you to a higher floor next time. We appreciate your business and we hope to see you again very soon! Thank you again for choosing us here at Crowne Plaza Times Square.

Best,

Fatena Williams
Front Office Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 July 2014

This hotel is in the heart of Times Square -- great location! The rooms were clean and I actually had a more comfortable sleeping experience than when I stayed at the W on Lexington the week before. Really liked the lobby and the café...it was always hopping with activity. The concierge gave us the best restaurant recommendation for dinner...a restaurant within 2 blocks that was NYC chic yet family friendly. She secured a dinner reservation and we had the best meal I had in years in NYC...and saved us the trip to Little Italy. Overall, a great overnight stay if you are looking to go to a show and spend time in Times Square

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank 940Melissa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 17 July 2014
Hello 940Melissa,

Thanks so much for your review. We're very happy to hear you had a great time. Those beds are seriously like sleeping on cloud 9. We love them! Our staff will be happy to hear that they left a positive impact. We hope you choose to visit us again soon as we would love to have you back!

Best,

Geoffrey Mills
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Times Square Manhattan

Property: Crowne Plaza Times Square Manhattan
Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#95 Romantic Hotel in New York City
#139 Luxury Hotel in New York City
#150 Business Hotel in New York City
#158 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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