I checked into the hotel and asked the girl at the front desk if we were by an elevator. She said no and gave me and my son our keys. I get to the room and it is the first room next to the elevator. She clearly didn't care to check where my room was located nor did she care that she put my son and I in the only smoking floor in the hotel. My preferences clearly said I am a non smoker and that I was traveling with a child.
I went back down to the front desk to get a new room. The original girl who checked me in was gone and a woman named Evelyn checked me in. She apologized and made sure that I got a room that would meet my needs. She was pleasant and offered me free wireless access for the whole week for my troubles without me asking for anything. Another front desk clerk (Victoria) was there as well and they were both so pleasant and helpful anytime my son and I had questions or needed something. The two of them truly are an asset to the Crowne Plaza New York and I would stay there again because of them. The room was nice and met our needs, the Concierge staff weren't as pleasant as Victoria and Evelyn but were ok. I would definitely stay there again. Thank you Victoria and Eveyln! The bellman staff were also very helpful and friendly.
- Official Description (provided by the hotel):
- Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you've come for a meeting, you'll benefit from the new tech-friendly environment. If you're here for an event, you'll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more less
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- Also Known As:
- Crowne Plaza Times Square Manhattan Hotel New York City
- Crowne Plaza Hotel Manhattan
- Crowne Plaza New York City