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“In the heart of Times Square”

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Crowne Plaza Times Square Manhattan
Ranked #193 of 467 Hotels in New York City
Certificate of Excellence
Franklin, IN
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“In the heart of Times Square”
Reviewed 7 August 2014

My husband and I stayed here for a conference in July for 6 days. Very nice hotel, very secure and right in the middle of the crazy that is Times Square. Nice room & nice view. Expensive for us, but about average for the area. I loved that we could escape Times Square but slipping into the hotel. I would stay here again!

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
2 Thank LittleMissMessy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 8 August 2014
Hi LittleMissMessy!

Thank you for staying with us. We're happy to hear our property was to your liking! We really are in the heart of it all so it can get very hectic outside the hotel. However, we try and keep it as peaceful and comfortable for guests as we possibly can. We hope you'll visit us again even though Times Square can be overwhelming for some. Have a great summer!

All the best,

Syed Abid
Social Media Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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İstanbul, Turkey
Level 5 Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 7 August 2014

This hotel is perfect. Rooms are great. Even we have arrived early , we could reach our rooms very fastly. They are very helpful and kind staff. Hotel is situated very close to Times Square where you must absolutely visit in Manhattan. Hotel lobby is wide and have place enough for drnk and take snacks. Breakfast was perfect. Service staff was very kind. Hotel has a nice Times Square view.

Room Tip: Take rooms from Times Square side.
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  • Stayed May 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Cagdas O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 8 August 2014
Hello Cagdas,

Thanks much for that wonderful review. We strive to provide the best possible service we can. We're glad to see our efforts pay off in the form of your positive feedback. We hope you'll visit us again. Have a great rest of the summer!

Warm regards,

Geoffrey Mills
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stroudsburg, Pennsylvania
Level 4 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 August 2014 via mobile

If you are planning a trip in NYC and wishing to visit the usual tourist destinations in the city, I suggest that you stay in this hotel because it is in the middle of everything, it's basically steps away to Time Square , a walking distance to different broadway shows, the Rockefeller Center, Grand central, Empire state building, Central Park and others. Walking around this places can be very exhausting and having a hotel where you can rest in between would be a good idea to get energized just to keep you going in this busy city. In terms of rooms, I can say that they are a little small but, hey you are in NYC, so this is something to be expected, they are well maintained though, beds are comfortable and restrooms are nicely done. I will certainly go back in this hotel if I need to stay in the city again.

Stayed August 2014
Helpful?
2 Thank Euone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 6 August 2014
Hi Euone!

Thank you very much for the wonderful review. We're glad you got to enjoy our beautiful property as well as the location. As you mentioned, we really are in the center of it all. Whether it be the lights, Broadway shows, restaurants or public transportation, we're central to it. We are happy to hear you were able to enjoy all aspects of our hotel and we wish you'll be back soon!

Regards,

Fatena Q. Williams
Front Office Director
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Maine
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 August 2014

We recently spent a couple of nights at the Crowne Plaza while in New York to see a couple of shows. The hotel was perfectly located--within walking distance to all the theaters, shopping, and other tourist attractions. The room was lovely, very clean, well appointed, and had a great view. We ordered room service one night, and were very pleasantly surprised by the excellent presentation and delightful waiter. Would definitely recommend, although the price was a bit steep.

Room Tip: Ask for a room overlooking Times Square
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank ngoudey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 6 August 2014
Hi ngoudey,

Thank you for taking the time out to write a review. Your comments are very much appreciated. We're happy to hear you had a great time with us and we hope everything was to your liking. Please visit us again soon. We'd love to have you!

Regards,

Syed Abid
Social Media Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level 5 Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 August 2014

Smallish room but average for midtown hotels. Nothing special but perfectly adequate. Elevators reasonably speedy. Reasonably quiet, not too much noise from the street or neighboring rooms.

Staff were pleasant and helpful. Lots of tourists but since I was a tourist also it seems churlish to complain about that.

Extremely convenient to most of the Broadway theatre district. My friend and I had drinks in the bar and the service was friendly and prompt. We did not eat in the hotel so I did not form an opinion of the food. It's an easy walk down to Shake Shack on 8th Avenue if that's your thing (as it was mine).

This is a good, solid hotel and especially if you like collecting IHG points it's a good choice.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank ImeldaTheHon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 6 August 2014
Hello ImeldaTheHon,

Thank you very much for the kind words. We're glad you enjoyed our property. We are central to all of Times Square so yes, if you're in the city then this is where you want to be. We hope you do return to the Crowne Plaza Times Square for a return stay as we'd love to have you!

Regards,

Fatena Q. Williams
Front Office Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level 5 Contributor
85 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 5 August 2014

First of all what a fabulous location. I work for an American company in Rochester New York State and this was our treat for a week's brainstorming. This location is slap bang in the middle of everything, the amazing Times Square, Rockefeller Centre & we shopped til we dropped. The very busy staff were also courteous and friendly.

Room Tip: I think it depends on how busy the hotel are. They will do their best for you.
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Jean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 6 August 2014
Hi Jean,

Thank you for staying with us. We're so glad you enjoyed our location and were able to enjoy the hotel as well. We'd love to have you back in the near future. Please visit us again soon!

Regards,

Fatena Q. Williams
Front Office Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 August 2014

We stayed at this hotel, as we had stayed there three years ago and really enjoyed it. This time was very different, they seem to be after every last dollar out of you. From having no fridge in the room, no ice bucket, and plastic cups as glasses. You can't even keep a bottle of water cold. If you want glasses made of glass you need to pay a $5.00 charge for delivery. After paying a decent rate for your room, you then still have to pay $15.00 a day for Internet and pity help if you want to use the fitness room another $10.00 charge.
The staff really couldn't have cared, when you try and walk out the front door you are swamped by hawkers trying to see their bus tickets, surely the hotel could have a doorman to keep them away.

Really disappointing, will not stay there again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
4 Thank Jaybearz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review, 6 August 2014
Hi Jaybearz,

Let me take this opportunity to first apologize. I'm deeply sorry you felt that our service and accommodations were less than expected. The last thing we want our guests to feel is that they're being taken advantage of. These are not our intentions. We have ice buckets in the room. They're usually in our dressers under the TV which is a bit unconventional but we do offer them. As far as refrigerators go, we do have a one time charge for them, but if you require them for medicinal purposes, we waive the fee. Internet is complimentary in the lobby or if you're an IHG member, it is free. It is free to sign up but I can understand your frustrations. We hope you'll give this property another chance and if you'd like, you can e-mail me at Sabid@cptsnyc.com. I'll personally address any questions or concerns you might have. Hope to hear from you soon!

Warm regards,

Syed Abid
Social Media Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Times Square Manhattan

Property: Crowne Plaza Times Square Manhattan
Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#94 Romantic Hotel in New York City
#142 Luxury Hotel in New York City
#149 Business Hotel in New York City
#157 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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