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Crowne Plaza Times Square Manhattan
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Reviews (10,251)
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4,213 - 4,218 of 10,251 reviews
Reviewed 8 August 2014

Ideally situated in Times Square, great place to stay in NY. Hotel staff were very helpful, after messing up our room booking initially (had booked a room above 42nd floor - months in advance - but they had reserved us a room on the 19th) reception managed to sort that out on checking in.
No problems with the room, possibly a little tired, but in a minor way. Great view over Times Square and the city.
Great free service provided allowing bags to be stored after checking out allowed us to roam unhindered until we came back in the afternoon and picked our bags up. Liike that! Thanks Crowne Plaza.
Would probably have been 5 stars if it wasn't for the room mess up. Even so, would I come again? Yes!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
3  Thank AdrianFP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 10 August 2014

Hi AdrianFP!

Thank you for the review! We're glad we were able to help situate the error on the booking. We understand that can be frustrating, especially upon check-in. Our rooms are currently going through a major refresh so we hope you'll like the rooms even more after. We hope to earn that 5th star very soon! Thank you again for staying with us. We hope to see you soon!

Regards,

Fatena Q. Williams
Front Office Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014

The last time I stayed in TS (many years ago) it was busy and crowded, but not like this! It was just Crazy this visit. Soo much foot and vehicle traffic! If you want to take a cab out, you need to walk at least a half mile lest your cab sit endlessly in traffic. It is so congested it is honestly a bit dangerous. A tour bus collided injuring 15 pedestrians during our visit, and I am surprised only by the fact it has not happened before.

The hotel was nice enough, but Not a 4 star hotel. There is wear on the edges: chipped mirrors and peeling paint on tub, dirty windows. But beds comfortable, upholstery clean and not worn. Generally room interior was clean and quiet. Good maid service. Front desk ok, room was not ready for early check-in as requested, but few hotels manage to accomplish this, so I don't hold it against them.

INTERNET/PHONE reception : Terrible. But I guess this is a problem in many places in the city. They do nickel and dime for everything from internet use to local calls.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
4  Thank Truthbetold2U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 8 August 2014

Hi Truthbetold2U!

Thanks for the review. I want to start by saying thank you for giving our property a chance. We agree, Times Square isn't for everyone. It can get busy, loud, and overwhelming. However, others seem to enjoy the hustle and bustle. We appreciate your review of our rooms. We are currrently going through a very expansive room refresh but that's no excuse for you to receive services not beholding of a 4 star property. We hope this won't deter you from visiting us if you do choose a Times Square property in the future.

Regards,

Syed Abid
Social Media Manager

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Reviewed 7 August 2014

My husband and I stayed here for a conference in July for 6 days. Very nice hotel, very secure and right in the middle of the crazy that is Times Square. Nice room & nice view. Expensive for us, but about average for the area. I loved that we could escape Times Square but slipping into the hotel. I would stay here again!

  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
2  Thank LittleMissMessy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 8 August 2014

Hi LittleMissMessy!

Thank you for staying with us. We're happy to hear our property was to your liking! We really are in the heart of it all so it can get very hectic outside the hotel. However, we try and keep it as peaceful and comfortable for guests as we possibly can. We hope you'll visit us again even though Times Square can be overwhelming for some. Have a great summer!

All the best,

Syed Abid
Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2014

This hotel is perfect. Rooms are great. Even we have arrived early , we could reach our rooms very fastly. They are very helpful and kind staff. Hotel is situated very close to Times Square where you must absolutely visit in Manhattan. Hotel lobby is wide and have place enough for drnk and take snacks. Breakfast was perfect. Service staff was very kind. Hotel has a nice Times Square view.

Room Tip: Take rooms from Times Square side.
  • Stayed: May 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Cagdas O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 8 August 2014

Hello Cagdas,

Thanks much for that wonderful review. We strive to provide the best possible service we can. We're glad to see our efforts pay off in the form of your positive feedback. We hope you'll visit us again. Have a great rest of the summer!

Warm regards,

Geoffrey Mills
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014 via mobile

If you are planning a trip in NYC and wishing to visit the usual tourist destinations in the city, I suggest that you stay in this hotel because it is in the middle of everything, it's basically steps away to Time Square , a walking distance to different broadway shows, the Rockefeller Center, Grand central, Empire state building, Central Park and others. Walking around this places can be very exhausting and having a hotel where you can rest in between would be a good idea to get energized just to keep you going in this busy city. In terms of rooms, I can say that they are a little small but, hey you are in NYC, so this is something to be expected, they are well maintained though, beds are comfortable and restrooms are nicely done. I will certainly go back in this hotel if I need to stay in the city again.

Stayed: August 2014
2  Thank Euone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 6 August 2014

Hi Euone!

Thank you very much for the wonderful review. We're glad you got to enjoy our beautiful property as well as the location. As you mentioned, we really are in the center of it all. Whether it be the lights, Broadway shows, restaurants or public transportation, we're central to it. We are happy to hear you were able to enjoy all aspects of our hotel and we wish you'll be back soon!

Regards,

Fatena Q. Williams
Front Office Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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