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“Excellent”

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Hampton Inn Manhattan-Times Square North
Ranked #159 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 3 July 2014

Honestly speaking, we felt at home. The front desk team are excellent with smiles on their faces and very polite. The concierge is well manned and also very friendly. We can not thank the lady at the Sight and Seeing Desk (Tour Operator) for a wonderful package she offered us. The break fast is excellent with all the varieties. The staff too are amazing. The environment is well clean. The cleaners did a good job with the cleaning of our room and bathroom. I will strongly suggest the entrance of the elevator on the 11th floor is air conditioned or maybe turn the heat down during summer. The heat is too much. Nevertheless, with the ugly incident that happened after my departure, would still not make me come back, as this has nothing to do with Hampton Inn, HHonors messed things up. My sincere appreciation to Ms Katherine Gonell with the professional manner she handled the matter

Room Tip: In general all areas seem perfect to us. We did not make use of the Swimming Pool
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  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
Thank Victoria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this reviewResponded 4 July 2014

Hello Victoria,

Thank you for posting such a great and honest review of the hotel. We are working on fixing the issue in regards to heat on the floors outside of the elevators. I will also be sure to share this comment with Katherine and express your thanks. We hope to see you again!

Best,
Lawrence Shorter
Director of Guest Services

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2,094 - 2,100 of 5,547 reviews

Reviewed 2 July 2014

This hotel is in the center of everything... close to Central Park, close to Times Square, and close to the Broadway Theater district! Very happy with our stay. Rooms are spacious, unlike many NYC hotels.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Hampton
1  Thank J6248WGjulieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this reviewResponded 4 July 2014

Hello,

I am so happy to see that all went well during your stay. Please be sure to come again!

Best,
Lawrence Shorter
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

I stayed at the Hampton Inn, Time Square North for over a week in June. A decent hotel in NYC is spendy in the summer, but I felt this was really worth the cost. It was nice, clean, had an excellent breakfast, free Wi-Fi, and an excellent location near multiple theatres, Central Park, and multiple other sites. Originally I checked in with a large group, but that procedure was speedy and painless. My ONLY complaint was trying to talk to a live person by telephone after I had left and discovered I'd left clothes there. Phone calls and emails were not returned for a few days, but eventually I did speak to Isaac Anderson of the housekeeping staff, and he got my clothes shipped to me. I am STILL awaiting a response to an error in the bill for my group. Aside from those two items, I would absolutely stay there again.

  • Stayed: June 2014, travelled on business
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Thank Martha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this reviewResponded 4 July 2014

Hello Martha,

Thank you for posting your feedback of the hotel. I’m happy to see that Isaac was able to assist you with the clothing items left behind. I am sure that the sales team will get back to you this coming week as it is currently a long holiday weekend. I hope to see you again!

Best,
Lawrence Shorter
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

We stayed here for five nights and loved it. All the staff is dedicated to making travelers welcome and comfortable. There is a concierge on duty every day to help visitors with recommendations, reservations, or simply navigating the subway. The breakfast area is crazy in the morning, but they warn you about it so you can plan ahead. And, of course, it is a convenient location.

  • Stayed: June 2014, travelled with family
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1  Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this reviewResponded 4 July 2014

Hello Diane,

Thank you for posting about your recent stay with us. I am pleased to see that all went well and we hope to see you again!

Best,
Lawrence Shorter
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

We have used this hotel as a base for our school group from N Ireland for the past 3 years, it is first class. The process of checking in with 38 young people and 5 adults was so slick. We had checked in and were in Times Square in 30 minutes! The rooms are big by NY standards and spotless. All amenities are close by and it is an excellent location to use as a base to see all in NYC. Their service for the past 3 years has been fabulous - I cannot praise it enough!

  • Stayed: June 2014, travelled with friends
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Thank 478CarolineM857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this reviewResponded 2 July 2014

Hello Caroline,

Thank you for the great feedback in regards to the group process. We appreciate your loyalty as we have hosted your group for the last 3 years and we hope for many more! We enjoy having you here and can‘t wait for next year.

Best,
Lawrence Shorter
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

We searched Trip Advisor over and over and over again for the best hotel, with location being a prime but not only determining factor. Price, amenities, cleanliness all added in to our decision. After spending three nights at this Hampton, we feel we made the right choice.

Some hints:

1. Shop around for prices. We worked with Hilton and got a rate far less than posted prices. This tipped the balance to this hotel.
2. Breakfast: The hotel gives you fair warning on a sign posted outside the breakfast room that if you come after 7:30am, you can expect a very long line. We made note of this, and were sure to arrive around 7:15am. That worked well. We noticed when we were leaving the hotel each morning before 9 that the line was incredibly long. And during this period, they cannot refill the trays fast enough. We could see the frustration of the patrons. Be forewarned!
3. The 24 hour coffee and tea bar is wonderful. There are also apples available at all times and cookies during the day until they run out. While we didn't take advantage of it, we noticed that some patrons went into the breakfast room off hours (the door is open) and grab some fruit and other goodies, including some for the road.
4. If you can get a corner room, do so. The hotel can be noisy, especially on weekends.

All in all, it was a great experience, much more than we expected in NY City for this price. We will return.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Anthony-Susan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this reviewResponded 2 July 2014

Hello Anthony,

Thank you for staying with us during your most recent visit to New York City. I’m happy to see that you enjoyed your stay and hope that you will come again!

Best,
Lawrence Shorter
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

Spent two nights in the property and was pleased. For New York hotel rooms, these are big rooms.

The only challenge I faced was that housekeeping came in without knocking on both days I was there working in my room. They were apologetic, but nonetheless, it was not what I expected from a Hilton flag property.

The property is across from the 50th street stop on the E train which means you can take public transit from LaGuardia and be at the hotel in 30 minutes.

Room Tip: Even numbered rooms overlook eighth ave. Odd numbered rooms are on the back side of the building wh...
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  • Stayed: June 2014, travelled on business
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1  Thank DavidG2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this reviewResponded 1 July 2014

Hello David,

Thank you for posting in regards to your recent stay with us. I am happy to see that you enjoyed the stay overall and I do apologize for the minor mix up on behalf of the housekeeping department. We hope that you will come again!

Best,
Lawrence Shorter
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Manhattan-Times Square North

Address: 851 Eighth Avenue, New York City, NY 10019-6237
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#71 Family Hotel in New York City
#90 Romantic Hotel in New York City
#116 Business Hotel in New York City
Price Range: £101 - £370 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Manhattan-Times Square North 3*
Number of rooms: 300
Official Description (provided by the hotel):
Best Times Square location with COMPLIMENTARY amenities including daily hot breakfast, Internet, fitness center, business center & more! Hampton Inn® Manhattan Times Square North is a newly renovated, contemporary hotel with ideal Times Square location that is steps from Broadway theaters, Central Park, Rockefeller Center, Radio City Music Hall, TKTS discount theater ticket booth, The Museum of Modern Art, Carnegie Hall and Restaurant Row. Located on Eighth Avenue at 51st Street in the heart of Times Square, the hotel is surrounded by many restaurants, lively nightlife, shopping and New York City’s best sightseeing. The hotel is close to all major subway lines, a few blocks from Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 300 oversized, modern guestrooms each equipped with 32-inch LCD flat panel television, lap desk, large work desk with ergonomic chair and Cloud Nine, the Hampton Bed Experience. COMPLIMENTARY, HOT BREAKFAST is offered daily to each guest plus On the Run Breakfast Bags™ are available from the front desk Monday through Friday, for guests who are “on-the-go.” Additional complimentary amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, coffee and tea in the lobby 24 hours per day, local telephone calls from guestroom and complimentary USA Today® (Monday through Friday). Hampton Inn® Manhattan Times Square North also has a gift shop and full-service Concierge/Theater Ticket Desk onsite. The hotel is 100% non-smoking. Valet parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
The Hampton Inn Times Square North Hotel New York City
Hampton Inn Manhattan
Hampton Inn New York City
Hampton Inn Times Square North
New York City Hampton Inn

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