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“A Little Shabby but Great Staff and Location”

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Hampton Inn Manhattan-Times Square North
Ranked #167 of 467 Hotels in New York City
Certificate of Excellence
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“A Little Shabby but Great Staff and Location”
Reviewed 20 July 2014

The hotel is clean and comfortable, high on my list for a hotel. However, the hotel is overdue for updating, it us a little shabby. I love the bottled water given out at the front desk., that's a great touch and much appreciated. The breakfast, while not easpecially good, is plentiful and convenient. The concierge was helpful and available for much of the day. Hallways were warm but the rooms were comfortable.

The location is great for walking to The Theater District and Times Square. There are many good reasonably priced restaurants within a few blocks. All in all it was a good value and I would stay there again.

  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WVbev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this review, 22 July 2014
Hello,

Thank you for posting about your recent stay with us. We appreciate your honesty and we certainly hope to undergo some “updating” in the near future. We hope to see you again sometime soon!

Best,
Lawrence Shorter
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Baltimore, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 July 2014

I've been going to many conferences in New York the last couple years and have been staying at the Hampton Inn Times Square North (on 8th avenue). This last stay has convinced me not to stay there again. I was first given room 1123. In the room, the floor was wet (some sort of air conditioning or room leak) and smelled very bad. To boot, the carpet was so dirty it was almost black in the high traffic areas. I complained and they gave me another room (# 1109). The carpet in this room was just as dirty and felt sticky to my feet. I was afraid to walk around barefoot. I am a Hilton honors member and I will look to stay somewhere else next time.

Room Tip: Don't do stay here.
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  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
6 Thank HankFu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this review, 22 July 2014
Hello Hank,

Thank you for being a loyal guest and for sharing feedback on your most recent visit. We know all of our guests, especially our valued HHonors guests, deserve the best and we apologize for the housekeeping issues you experienced. Unclean rooms and carpeting are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards and that our guests are 100% satisfied with their stay moving forward. We hope you will give us another chance to provide the quality hospitality you expect the next time you visit our area.

Best,
Lawrence Shorter
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, New Hampshire
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 July 2014

The staff were welcoming, friendly and efficient. The room was spacious and, for the most part, clean. There were no bath towels upon our arrival, but Housekeeping remedied that promptly. My wife noticed that the room was not well vacuumed upon arrival, but that was addressed after the first night (I hadn't noticed!). Free wifi was much appreciated. There was no lounge, a minor disappointment when needed, but given the location there are plenty of workarounds, most notably Thalia on 50th and 8th (see separate review of that fabulous bar).

The free breakfast seemed to be acceptable, but I only used it for coffee, as the bagels had run out by the time I got there. The lines were frustratingly long (busy week, I guess, but it was a mid-week stay!), but most people seemed to be happy with the options, which did include steam line offerings,as well as the normal waffles, bagels, yogurts, cereals, juices, etc. As I am not a fan of the free breakfasts in almost any hotel, and given that we were in NYC, we opted for the nearby Pick-a-Bagel - a fabulous alternative two blocks north.

In-lobby computers are available for an hour per use, but in my case (wanting to print a boarding pass), it was useless, as the two computers I tried could not print the pass (needed Flash). However, when I told the gentleman at the front desk of my needs, he immediately let me use his computer and printer behind the counter, and all worked out.

The location is excellent. The 8th Avenue subway line is a block away (Blue Line A, C, E), providing easy access to almost anywhere in the city you'd want to go.

All in all, a very serviceable hotel in a great location.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennisvj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this review, 20 July 2014
Hello Dennis,

We are happy to see that you enjoyed your stay while visiting New York City. We thank you for taking the time to post about your experience. We hope that we will see you again someday and FYI I must agree, Thalia is a GREAT restaurant/bar.

Best,
Lawrence Shorter
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cranberry Township, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 July 2014

We had a great time and great service at this hotel and thoroughly enjoyed our visit. Joan was extremely helpful and the friendliest person we met in NYC during our 4 day stay. We would highly recommend staying here because of the great location, the price and there is a parking garage next door. It also was a short walk to the subway. We had a large room with two queen size beds and the continental breakfast was very good. We would stay here again.
Kathy F.

  • Stayed July 2014, travelled with friends
    • Value
    • Service
Helpful?
Thank Kathy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this review, 20 July 2014
Hello Kathy,

We are happy to see that you enjoyed your stay while visiting New York City. We thank you for taking the time to post about your experience. I will be sure to share the great feedback with Joan as well. We hope to see you again!

Best,
Lawrence Shorter
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Severna Park, Maryland
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 July 2014

This location may be the best for touring New York. It was walking distance to Times Square, The View Restuarant, Winter Garden Theater, Uncle Jack's Steakhouse and Top of the Rock at Rockefeller Center. Also a short distance to the subway with takes you directly to the 9/11 memorial and museum. The staff was very helpful and friendly. Free breakfast, just be patient is you eat later, hey take your breakfast back to your room. Free water and cookies, large room for New York standards, helpful tour assistance. Could not have been better!!!

Room Tip: Hmm our room overlooked a street however we could see a cruise ship in the water.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank BaltimoreHon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this review, 20 July 2014
Hello,

We are happy to see that you enjoyed your stay while visiting New York City. We thank you for taking the time to post about your experience. We hope to see you again!

Best,
Lawrence Shorter
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norfolk, Virginia
1 review
Reviewed 17 July 2014

Best bed I have slept in at a hotel. People were friendly and very kind. Steve, in the breakfast room was very helpful to our group even though it was craziness all around. He helped with a smile and politeness. Great experience!

Room Tip: Pick a Hampton Inn!
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  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Beth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this review, 20 July 2014
Hello Beth,

We are happy to see that you enjoyed your stay while visiting New York City. I will be sure to share the great feedback with Steven as well. He will be so thrilled to hear.

Best,
Lawrence Shorter
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oldham, United Kingdom
Level Contributor
139 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 17 July 2014

The staff were lovely, the lobby area bright and airy, loved the free apples available. Our room was comfortable and had everything we needed. The housekeeper dealt with any issues quickly and to our satisfaction. I wonder if the management would consider "bumpers" for the baby cribs as the metal rails are a bit harsh. Breakfast was plentiful, I felt it adequate with fresh fruit and zero fat yogurts but my travelling companion didn't like the paper plates and cutlery, I understand its easier but some people might not like it. The hotel has a parking garage attached and they have "deals" but easy access to subway, bus route and Penn Station.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank MinxyMeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this review, 20 July 2014
Hello,

We are happy to see that you enjoyed your stay while visiting New York City. We thank you for taking the time to post about your experience. I will definitely look into your suggestion regarding the baby cribs as well.

Best,
Lawrence Shorter
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Manhattan-Times Square North

Property: Hampton Inn Manhattan-Times Square North
Address: 851 Eighth Avenue, New York City, NY 10019-6237
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#72 Family Hotel in New York City
#92 Romantic Hotel in New York City
#119 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn Manhattan-Times Square North 3*
Number of rooms: 300
Official Description (provided by the hotel):
Best Times Square location with COMPLIMENTARY amenities including daily hot breakfast, Internet, fitness center, business center & more! Hampton Inn® Manhattan Times Square North is a newly renovated, contemporary hotel with ideal Times Square location that is steps from Broadway theaters, Central Park, Rockefeller Center, Radio City Music Hall, TKTS discount theater ticket booth, The Museum of Modern Art, Carnegie Hall and Restaurant Row. Located on Eighth Avenue at 51st Street in the heart of Times Square, the hotel is surrounded by many restaurants, lively nightlife, shopping and New York City’s best sightseeing. The hotel is close to all major subway lines, a few blocks from Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 300 oversized, modern guestrooms each equipped with 32-inch LCD flat panel television, lap desk, large work desk with ergonomic chair and Cloud Nine, the Hampton Bed Experience. COMPLIMENTARY, HOT BREAKFAST is offered daily to each guest plus On the Run Breakfast Bags™ are available from the front desk Monday through Friday, for guests who are “on-the-go.” Additional complimentary amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, coffee and tea in the lobby 24 hours per day, local telephone calls from guestroom and complimentary USA Today® (Monday through Friday). Hampton Inn® Manhattan Times Square North also has a gift shop and full-service Concierge/Theater Ticket Desk onsite. The hotel is 100% non-smoking. Valet parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
The Hampton Inn Times Square North Hotel New York City
Hampton Inn Manhattan
Hampton Inn New York City
Hampton Inn Times Square North
New York City Hampton Inn

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