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“Big Negative - Wedding rings left in safe were never found or returned after checkout”

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Hampton Inn Manhattan-Times Square North
Ranked #168 of 466 Hotels in New York City
Certificate of Excellence
Henley Beach
Level 4 Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Big Negative - Wedding rings left in safe were never found or returned after checkout”
Reviewed 29 July 2014

Big Negative – My wife left her rings in the safe and only realised the next morning, we call the Hotel, spoke with Housekeeping and was informed that safes are checked on departure and nothing was reported as found.

We followed this up further through an email request and it basically it took almost a week until they fully investigated and responded with the same answer.
I would have thought it would be reasonable for a Supervisor or similar to check again given it was a wedding, engagement, eternity and other rings left behind, but who knows how many people had been in the room following us after almost a week. Coincidentally, we were there on our 20th anniversary!

Positives – Centrally located, clean rooms and generally a good experience. Would I stay here again after the missing jewellery, not sure. Lessons for everyone to double and triple check belongings.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this review, 31 July 2014
Hello David,

I send my apologies once again in regards to the missing rings. I assure you this matter was looked into immediately upon your departure and we found nothing in the safe. I hope that you find the rings at some point and continue to remain loyal to the Hilton family.

Best,
Lawrence Shorter
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Broadus, Montana
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 July 2014

Great place to stay in New York City. Great location and the staff was very pleasant and helpful. Great breakfast in the morning - a bit crowded but the line moves fast and the crew fabulous! Clean room and the maid service was wonderful. We got a taxi on the morning we had to head back to LaGuardia and the staff was so quick to hail one. Also, the subway was nice and close.

Room Tip: Our room was on the second floor, didn't have a view, but was quiet and we could take the stairs...
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this review, 30 July 2014
Hello Julie,

Thank you for all the great feedback. I am happy to see how much you loved the hotel and I can only hope that you will return!

Best,
Lawrence Shorter
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falkirk, United Kingdom
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 July 2014

Me and my partner visited NYC for the first time in Jan 2014, and stayed in the Hampton Inn... It was chosen for both the location and the price!

Location is superb on 8th avenue, and as we got the bus from Newark airport into the city - we were dropped at the main bus terminal which is a 5-10 min walk from the hotel. The hotel is a few minutes walk from Times Square and 10-15 min walk from Central Park.

The hotel is clean, tidy and reception staff were excellent... There were 2 x concierge's and the male was very helpful and attentive. However the female was pretty poor and dis-interested and was the worst customer service I experienced in my stay in NYC.

The breakfast isn't great, but when in NYC you don't want to eat in a hotel.

Highly recommended for location, price and majority of the staff!

Room Tip: Choose a back room - very quiet, but not a great view would be the downside...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Stuart S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this review, 30 July 2014
Hello Stuart,

Thank you for posting about your recent visit to our hotel. I am happy to see that all went well for the most part and that you were pleased. We will look into your concerns regarding the concierge as we are always looking to improve our service and take these comments to heart. We hope that you will return in the near future!

Best,
Lawrence Shorter
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chevy Chase Maryland
Level 6 Contributor
130 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 29 July 2014

Reservations: easily made online using TripAdvisor
Check-in: Fast efficient and friendly.
Room: Large by NYC standards, decent bathroom, nice bath products, comfortable bed. Very clean. Bathroom small but serviceable. Towels OK. Sheets very nice. Shower water pressure a little low.
Location: excellent, close to Central Park, Times Square, Hell's Kitchen, etc.
Morning Breakfast: crowded but decent selection of foods.
Check-out: Fast, efficient, and friendly.

This is a good hotel at a reasonable price. Not a lot of bells and whistles but at $300/night in Manhatten what do you expect?

Room Tip: Ask for a room on a higher floor facing the back; it is much quieter.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Tackle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this review, 30 July 2014
Hello,

Thank you for choosing Hampton Inn Times Square North. I am happy to see that all went well during your stay and that you seemed to have enjoyed all the amenities we have to offer. Hope to see you again one day!

Best,
Lawrence Shorter
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
OK, United States
1 review
Reviewed 29 July 2014

We had a fabulous time at the Hampton Hotel in Manhattan Square. We were pleased to find helpful service in an unfamiliar city and goodies on the front counter upon our return. They also gave out a snack back for their customers the day we were walking in Central Park. We really enjoyed the staff and our stay at the Hampton.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Deanna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this review, 30 July 2014
Hello,

I’m happy to see that you enjoyed your stay. I hope that you will return some time in the near future.

Thank you for choosing Hampton Inn Times Square North for your NYC travel needs.

Best,
Lawrence Shorter
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cullman
1 review
Reviewed 29 July 2014

We stayed at this hotel for vacation. The rooms are much larger when compared to other comparable hotels in the area and all of NYC. The hotel staff was wonderful and provided fantastic customer service. Also, the hotel's location is extremely convenient to several subway lines, Times Square, Central Park, the Theatre District, and Rockefeller Center. Lastly, the complimentary breakfast is unbelievable for a hotel in NYC. My family and I will definitely stay at this hotel on future stays.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UAH21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this review, 30 July 2014
Hello,

Thank you for posting such great feedback about the hotel! We pride ourselves on providing superb customer service and it is responses like yours that lets me know we're headed in the right direction. We hope so see you again!!

Best,
Lawrence Shorter
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, United States
1 review
Reviewed 28 July 2014

I've stayed at this property for business numerous times. Very friendly staff. Always helpful. Good value for NYC. Complimentary internet is adequate to get work done. Always clean. Many of the desk clerks remember you when you return which is nice for someone who travels a lot. Easy to get anywhere from the property. Lots of restaurant choices nearby from cheap and fast to very nice - all within easy walking distance.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Johnathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence_Shorter, Guest Relations Manager at Hampton Inn Manhattan-Times Square North, responded to this review, 30 July 2014
Hello Jonathan,


Thank you for sharing your recent experience with the Trip Advisor community and for remaining a loyal guest to our property. It brings great pleasure to see that you are recognized as a returning guest by our staff and we hope that you will continue to return.

Best,
Lawrence Shorter
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Manhattan-Times Square North

Property: Hampton Inn Manhattan-Times Square North
Address: 851 Eighth Avenue, New York City, NY 10019-6237
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#72 Family Hotel in New York City
#91 Romantic Hotel in New York City
#118 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn Manhattan-Times Square North 3*
Number of rooms: 300
Official Description (provided by the hotel):
Best Times Square location with COMPLIMENTARY amenities including daily hot breakfast, Internet, fitness center, business center & more! Hampton Inn® Manhattan Times Square North is a newly renovated, contemporary hotel with ideal Times Square location that is steps from Broadway theaters, Central Park, Rockefeller Center, Radio City Music Hall, TKTS discount theater ticket booth, The Museum of Modern Art, Carnegie Hall and Restaurant Row. Located on Eighth Avenue at 51st Street in the heart of Times Square, the hotel is surrounded by many restaurants, lively nightlife, shopping and New York City’s best sightseeing. The hotel is close to all major subway lines, a few blocks from Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 300 oversized, modern guestrooms each equipped with 32-inch LCD flat panel television, lap desk, large work desk with ergonomic chair and Cloud Nine, the Hampton Bed Experience. COMPLIMENTARY, HOT BREAKFAST is offered daily to each guest plus On the Run Breakfast Bags™ are available from the front desk Monday through Friday, for guests who are “on-the-go.” Additional complimentary amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, coffee and tea in the lobby 24 hours per day, local telephone calls from guestroom and complimentary USA Today® (Monday through Friday). Hampton Inn® Manhattan Times Square North also has a gift shop and full-service Concierge/Theater Ticket Desk onsite. The hotel is 100% non-smoking. Valet parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
The Hampton Inn Times Square North Hotel New York City
Hampton Inn Manhattan
Hampton Inn New York City
Hampton Inn Times Square North
New York City Hampton Inn

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