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“Clean and great location!”

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Doubletree Hotel Metropolitan - New York City
Ranked #329 of 468 Hotels in New York City
New York City, New York
2 reviews
“Clean and great location!”
Reviewed 3 June 2013

Stayed in the hotel over the weekend together with my former HS mates and have this to say, can't beat the location of this hotel! From the hotel, major attractions, as well as subway stations are just walking distance, if not a block away! No need to go far to find good food, they are just around the corner! Important to note as well is the cleanliness of the room we stayed in, and the warm, friendly and courteous staff in the front desk!

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LynnLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review, 8 June 2013
Dear LynnLT

Thank you for sharing such a wonderful review about our property via Tripadvisor. We appreciate your positive comments and I will be sure to share them with all my team members. We pride in the service that we offer as guest satisfaction is our utmost priorty. We hope to see you at our property again if you decide to return to the city.

Thanks you for choosing the Doubletree by Hilton Metropolitan!

Regards,
Nadria Buchanan
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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clocoboogie
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 June 2013 via mobile

Fast and friendly check-in. Room was modern, clean and comfy. 1 block from the subway. Only issue is when you leave your room, turn around and make sure the door closes completely. I saw a few rooms on my floor w/the door slightly open. Will definitely stay here again, much better than the W on Lex

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clocoboogie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review, 8 June 2013
Dear Clocoboogie,

Thank you for taking the time out to write a review. We appreciate your feedback and I will be sure to share with my team. Our guests' satisfaction is our priority and we are pleased that we were able to provide great service to you. As it relates to the doors not being able to close properly, I will be sure to relate this issue to the Engineering team so they can follow up. We lopk forward to seeing you on your next visit to the Big Apple. Thank you for choosing the Doubletree by Hilton Metropolitan.

Regards,
Nadria Buchanan
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norfolk
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 June 2013

Have stayed at this hotel before 5 years ago and chose to return as it is in a very good location to see all the sights of New York. However it is in need of an update and for the price you are paying it is certainly not as flash as it is selling itself as. Very noisy at night but I think that is usual for New York, bed was comfy but we had problems with our heating.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rmdbfn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review, 8 June 2013
Dear rmdbfn, Thank you for taking the time out to review our property. I can understand your frustation when our property failed to meet your expectations which you developed from previous experiences. For this, I extend my sincerest apologies.Also,please accept my apologies for the inconvenience with our HVAC system, this is currently under review. We value your feedback and I will be sure to pass them on to our management team. I hope that you will consider our property for future visits so that we can redeem ourselves and better serve you. Regards, Nadria Buchanan Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 June 2013

Great location. Close to the subway line. Could walk to Rockefeller or Times Square (with normal shows our ladies with heels insisted on cabs or subway). Clean rooms and decent size for NY. Nice vibe. Check in was easy. Staff was always helpful. Room cleaned well.
No pool which is likely common in NY- would have come in handy on a hot weekend.
The lobby bar and hang out area was inviting.
Downstairs flanking coffee shops/restaurants reasonably priced and good coffee- DeMarcos of NY and Cafe Metro.
I'd stay here again.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BIG DADDY 35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review, 3 June 2013
Dear BIG DADDY 35,

Thanks for your review. Its great to know you enjoyed the amenities our hotel had to offer and the service provided by our staff. We are happy that you will consider the Doubletree by Hilton Metropolitan for future stays when in our area. We look forward to seeing you again!!!

Thanks for choosing the Doubletree by Hilton Metropolitan!!!

Warm Regards,
Nadria Buchanan
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 2 June 2013 via mobile

Visit the Doubletree Hilton in Lexington Ave if..
1. You like having £150 swiped on your credit card on arrival and not told why/ how much
2. You enjoy humourless, curt receptionists looking like you've interrupted their day
3. You are a fan of watching prostitutes picking up businessmen right outside the revolving doors
4. You like to spend $60 on two gin and tonics
5. You don't need Wi-fi, cos even when it's free in the lobby, it never works right
6. You like toilets which have water right to the brim of the bowl
7. Your preferred scent of air freshener is "Sickly, pungent drain cleaner"

Really big disappointment at a really big price.

Stayed May 2013, travelled with family
Helpful?
Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review, 3 June 2013
Dear Robert G,

Thank you for sharing your experience with us. Let me first offer my sincerest apologies for the inconvenience you faced at our hotel. I am sorry that we failed to meet your expectation of our brand but I do implore you to give us another opportunity to better serve you. Our customers are our first priority and it is obvious that we failed to display this to you . Your concerns will be addressed with the team and issues brought forward will be incorporated in our training plans to improve our service.
I do hope that you will consider our property if you are in our area for another visit.

Thank you for choosing the Doubletree by Hilton Metropolitan.

Warm Regards,
Nadria Buchanan
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these New York City hotels

Los Angeles, California
1 review
Reviewed 1 June 2013

Stayed at this hotel with my HS classmates last week, I found the location convenient to everything!

3 or 4 blocks to Rockefeller Center; a block to St. Patrick's Church; 5th Avenue where the shops are located pretty close; a $7 taxi ride to Times Square if you don't feel like walking; a 24-hr Duane Reade with a Chase ATM inside; a subway station in the corner; a coffee/resto where everything looks freshly prepared and delicious next to the hotel!

The lobby has functional sofas and chairs where you could chat with friends or wait or use the wifi for free. I would recommend this hotel to my friends and family. They give you warm, heavenly cookies when you check in. What more can you ask?

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annabel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review, 3 June 2013
Dear Annabel T,

Thank you for sharing your honest opinion about our property via Tripadvisor. We appreciate your positive comments and I will be sure to share them with all my team members. We hope to see you at our property again if you decide to return to the city.

Thanks for your feedback !

Warm Regards,
Nadria Buchanan
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 June 2013

Arrived near midnight. Asked about dining alternatives. Was told about the restaurant next door..."closes at midnight." It closed early. Back to hotel. Same desk clerk...suggested drug store cooler sandwiches. No other suggestions. Same for bellman. Really? In NYC and no suggestions except a drugstore cooler? Rooms are OK if you like furniture that was purchased for about $1,000 per room. A Hilton with this type of decor? Can you say "re-flag this hotel?"

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review, 3 June 2013
Dear Dan F,

Thank you for reaching out to share your feedback on recent stay.Your concerns are duly noted , and we will be incorporating your comments into our ongoing training to provide the quality hotel experience you expect and deserve. I apologize on behalf of my team and myself for the poor impression we created. It is our hope that you will allow us a second chance to demonstrate the high quality service expected from our hotel.

Regards,
Nadria Buchanan
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Metropolitan - New York City

Property: Doubletree Hotel Metropolitan - New York City
Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#204 Luxury Hotel in New York City
#226 Family Hotel in New York City
#235 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Official Description (provided by the hotel):
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City

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