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“Really good”

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Doubletree Hotel Metropolitan - New York City
Ranked #326 of 468 Hotels in New York City
Reviewed 19 June 2014

This place ir really good to stay either for business or fun! The location also is really good, you're just a few blocks for Bloomingdales, 5th and Madison Ave you can do everything walking.
The staff is not nice as should be, they are a little rude and arrogant which is not good, the rooms are Ok and if you're a Hilton Honors member you Will be located in a exclusive high12th or 14th floor. THe price is a little bit higher for this hotel quality, but sometimes you can get a good deal.

Room Tip: Upgrade for a king bed room is just 10 bucks more for a hilton honors members
  • Stayed: June 2014, travelled solo
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Thank Emilio N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this reviewResponded 22 June 2014

Dear Emilio N,
Thank you for sharing your experience with us and others. We are very pleased that the location was very convenient to you during your stay. It is very disappointing to hear that you found the staff to be rude. I apologize on their behalf and will address this with the staff. Thank you for staying with us and we hope to see you for future visits.
Nadria Buchanan- Guest Experience Manager

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2,712 - 2,718 of 4,850 reviews

Reviewed 19 June 2014

Lack of amenities -- no coffeemaker in room, no free internet. Lobby a bit small and plain. Nothing lovely here. Concierges excellent, breakfast dining, good food, very plain environment. Room very clean.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Karolyn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this reviewResponded 22 June 2014

Dear Karolyn V,
Thank you for sharing your review with us. We thank you for taking the time to provide feedback on how we can improve the services or offerings. We hope to see you for future visits so that we can better serve you.
Nadria Buchanan- Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

Overall a very nice experience. Nice property & staff. The Location was convenient to most of the places we wanted to visit. When we reported that the housekeeping had not left clean glasses, we had them within 5 minutes. Great service.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this reviewResponded 22 June 2014

Dear Richard J,
I am very happy to know that you had a great stay with us and that the staff was very responsive to your needs. Thank you for staying with us and we look forward to many more visits.
Nadria Buchanan- Guest Experience Manager

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Reviewed 18 June 2014

Service is mediocre. Gold star member but waited forever to check-in, the gold star seem irrelevant to them. The room wasn't ready and I didn't want to wait so I wanted to store my luggage, they nicely charged me $2 for that... not a happy camper.

  • Stayed: March 2014, travelled as a couple
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1  Thank pchan32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this reviewResponded 19 June 2014

Dear Pchan32,
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your candid review of our service and amenities and regret you were disappointed in your experience. We value all our guests and highly acknowledge your Gold Member status; I do apologize if you felt otherwise. We will keep your comments in mind as we look for new ways to improve our guests' experience moving forward. We hope to see you for future visits so that we can deli ever the service you expect and deserve.
Nadria Buchanan- Guest Experience Manager

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Reviewed 18 June 2014

The Double Tree is the best place to stay for both business and fun! It is just a few blocks and a short walk to the all the great restaurants and Broadway plays. And it is just far enough away from the hustle and bustle of the NY night life (that is of course if you want to avoid the night life-or take a rest from it). The staff was great. The hotel and rooms were clean. We'll definitely be back!!!

  • Stayed: June 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Noel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this reviewResponded 19 June 2014

Dear Noel S,
Thank you for the terrific feedback on your most recent stay with us. We absolutely love to hear when our guests have a great experience with us. We hope to see you for many more visits so that we can create many more rewarding experiences.
Nadria Buchanan- Guest Experience Manager

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Reviewed 18 June 2014

I stayed here for a business conference. The hotel itself is okay and we had a reduced rate so for the price it was good, however the hotel is nothing more than average. Pros Cookie on arrival Location is good Cons Tiny, tiny bathroom No, mini bar or tea and coffee available in room. Very noisy hotel

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank O8530APkellyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this reviewResponded 19 June 2014

Dear O8530APkellyc,
Thank you for staying with us and sharing your experience with us. We appreciate your feedback and will use them in mind as we strive to better serve our guests. Thank you for staying with us.
Nadria Buchanan- Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014 via mobile

I was in NYC for a business trip. This Hilton property is in a very convenient location and met all of my expectations. The hotel room and its amenities were on par with the size of those offered in the city. The property (and my room) were clean and seemed fresh - like they had gone through a recent remodel. If I could secure another reasonable rate at this property in the future, I would stay here again.

Stayed: April 2014, travelled on business
Thank LosAngelesRoadWarrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this reviewResponded 18 June 2014

Dear LosAngelesRoad,
Thank you for the wonderful review on your most recent stay. I am very elated to hear that you were pleased with the hotel amenities and your room assignment. We appreciate the kind recommendation and look forward to future visits when you are in the city.
Nadria Buchanan- Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Ave, at East 51st Street, New York City, NY 10022-7562
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#204 Luxury Hotel in New York City
#221 Family Hotel in New York City
#230 Romantic Hotel in New York City
Price Range: £109 - £397 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Official Description (provided by the hotel):
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City

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