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“Exceeding expectations”

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Gardens NYC–an Affinia hotel
Ranked #62 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersGold level
Covington, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Exceeding expectations”
Reviewed 21 June 2014

We stayed at AG for a long weekend. The building and facilities were clean and functional. Room was good sized. What made our stay outstanding was the concern and attentiveness of the staff; not just one or two, but all of them. A great value; would recommend to others and will certainly stay again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William45318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eddie T, General Manager at Gardens NYC–an Affinia hotel, responded to this review, 3 July 2014
Dear William45318-

Thank you for your lovely comments regarding the staff and the attentiveness that you felt from your interactions with them during your stay.

I am so glad to hear that you will be visiting us again on future visits. We look forward to welcoming you back to Affinia Gardens and NYC.
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1,808 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (349)
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English first
Springfield, Missouri
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 21 June 2014

We stayed at Affinia Gardens when we were in New York three years ago, and we knew we wanted to stay here again on this trip. It is in a nice quiet location that is close to several great places including Dylan's candy bar and Serendipity. There is also a CVS and a Food Emporium grocery store nearby so it is easy to pick up some groceries or other things. It is also really close to two subway stations.
The rooms are large, and we loved having a small kitchen in our room. It also has quite a bit of closet space, and the beds are very comfortable. The only negative is some of the staff especially at the front desk. There were a couple of them that were very friendly, but the rest would say hi every time we walked by but they were not genuinely friendly. One example is that our flight in was cancelled, so we had to come in a day late. I called to let them know we not be arriving that night, and he told me in a rude way that I would still be charged for the night. Once I told him that I was just notifying them he was a lot nicer, but I was taken aback by his attitude. They were also not very friendly the last time we stayed, but everything else is great so we will stay here again the next time that we come.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jcb2282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eddie T, General Manager at Gardens NYC–an Affinia hotel, responded to this review, 3 July 2014
Dear jcb2282-

Thank you for taking the time to detail your experiences. I agree that our location and room size are ideal for guests who are traveling and need the comforts of home. I was very disappointed to hear that you felt some of our Team Members were not as warm as they should have been. I will definitely be speaking with our Team to ensure that this perception is not one that is allowed to continue. I truly apologize if you felt this way and hope you will return so that we may show you the hospitality and welcoming attitude that you should experience on every visit. Thank you again and we hope to see you again soon.
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Fargo, North Dakota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 June 2014

I haven't really traveled much in my life, but when my husband passed recently that all changed. My first trip was to New York with some girlfriends. They had been before, but none of them had stayed at the Affinia Gardens. We all researched different hotels that had what we were looking for. One of my girlfriends is a diabetic, so we wanted a hotel with a fridge. The Affinia Gardens had kitchens and had a great rate. It's in a great location that was ideal for the things we wanted to do. Caprice checked us in and was just as sweet as can be. She helped us find a nice restaurant for dinner. The room was a good size. My friend said that she's never stayed in a room as large as this one in New York before. The room was also beautiful. Very elegant and tasteful. There wasn't a restaurant on site, but when you're in New York, there's an endless amount of restaurants, so this was not an issue for us. Overall, we had a great stay. Everyone was very nice. There wasn't an employee that we passed that didn't say hello and ask how we were. It really made us feel at home. We'll definitely be back here on our next trip.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eddie T, General Manager at Gardens NYC–an Affinia hotel, responded to this review, 3 July 2014
Dear Susan H-

It was a lovely treat to read about your stay with us recently at the Affinia Gardens. Our kitchens are certainly an amenity that can make traveling a lot easier and we are lucky to have them in all of our suites. It is wonderful to see that you and your girlfriends were able to take advantage of the kitchen and room size to make your stay more enjoyable, We look forward to hearing about your further adventures and hope that you will ensure that a return trip to NYC will include a visit with us again.
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Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 June 2014

My wife was was travelling to NYC for cancer treatment and we stayed at Affinia Gardens 4 times. All the staff were very helpful. Kris made sure we always had a taxi very quickly so we did not have to wait around. He is always very helpful with anything we needed. Caprice made sure we had our room ready and was very nice and helpful behind the front counter as well as all the other staff there. I would recommend this hotel for anyone staying in NYC. Has some great restaurants right beside it as well as Serendipity 3 within walking distance. There is also a CVS right on the corner for anything you might have forgotten to bring with you from home.

  • Stayed June 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Bryen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eddie T, General Manager at Gardens NYC–an Affinia hotel, responded to this review, 3 July 2014
Dear Bryen P-

Thank you for your comments regarding your stays at the Affinia Gardens. While I am sorry to hear of your reason for visiting, I am happy to read that we were able to make your stay a little less stressful. Your comments about the service you received from Kris and caprice will definitely be forwarded to them. Thank you again and we hope to have you back as our guest again in the future.
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2 reviews
Reviewed 19 June 2014

Good day
We (my self and my father) were very lucky selecting your hotel Affinia Gardens at 215 E 64th for our stay from May 29 to June 18/2014. We found the hotel staff (Caprice, Vasylyna, Pedro), the concierge (Cris, a tall Arabic man can not remember his name now) and accommodation first class and could not fault the service in any way. The reception desk staff were always most pleasant and only too willing to help and advise us, which made our stay all the more enjoyable.

I would like to thank you for our great stay with you and certainly will recommend your hotel to any one wishing to be advised on accommodation in New York East side and also when I should return to New York myself.
Regards

Manal Trabulsi

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Gardens, General Manager at Gardens NYC–an Affinia hotel, responded to this review, 30 June 2014
Dear Manal T,

Thank you for taking the time to complete a review of our hotel.
It is wonderful to hear that you found our service first class and our talented staff (Caprice, Vasylyna, Pedro, Kris and Petro )were able to deliver our authentic service to you.
We look forward to welcoming you and your father back to our hotel on your next return to New York.

Kind regards,

Eddie Timmons
General Manager
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Oviedo, Florida
Level Contributor
359 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 19 June 2014

We booked a 3 night stay (6/15/14 - 6/18/14) at Affinia Gardens based on a friend's recommendation after staying at another Affinia property in Washington, D.C. We were very pleased with the location of the hotel as it is close to Madison Avenue, Central Park and close access to the Subway. Our room had 2 queen beds, a sleeper sofa, one bathroom and a small kitchen. The overall size of the room was quite a pleasant surprise. We knew it would have to have some size to accommodate 2 queen beds and a sleeper sofa but there was a lot of room beyond what was needed for those items. We wanted a room that had 2 beds and a sleeper sofa so each of our kids could have their own place to sleep and that's quite a hard thing to find in NYC. As others have mentioned, the kitchen was quite a bit dated and you could say the same for the bathroom as well. There was plenty of storage space. Not the most elaborately appointed room but the size of the room more than makes up for that. In typical NYC fashion, you could hear plenty of city & other noise from within the hotel (elevators, other guests in the halls, etc) but in the end, the room was VERY spacious and we were very fortunate that the hotel was able to check us in around 10 am without an issue which was a big bonus for us as we were coming off a NCL cruise from Bermuda. We would definitely recommend staying at this hotel and will be sure to consider another Affinia property when traveling to other locations in the future.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ssy24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Gardens, General Manager at Gardens NYC–an Affinia hotel, responded to this review, 19 June 2014
Dear ssy24,

Thank you for leaving your feedback of your experience here at Affinia Gardens. It was so kind of your friends to recommend us as a result of their stay at one of our other properties. I am thrilled that you were pleasantly surprised by our location, spacious suite and willing to accommodate early check in. I hope this stays brings you back you back to us once again in the future.

Kind regards,

Eddie Timmons
General Manager
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Buenos Aires, Argentina
1 review
Reviewed 17 June 2014

During our stay in your facilities we had a great time, we were really comfortable. Also your customer care was really on point, being very fast and very reliable instead of our communication problems (because we don’t speak English). The hotel’s location isn’t a problem regarding transport options; it’s really close to subway stations and bus stops. We had a great time there and we hope all of you have it as well.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benito B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A_Gardens, General Manager at Gardens NYC–an Affinia hotel, responded to this review, 19 June 2014
Dear Benito B,

Thank you for taking the time to write a review on your most recent stay here at Affinia Gardens. I am glad you found our customer focus to be on point. Our goal is to make our guest stays very comfortable; no language barrier can stop us from doing that! I hope I have the opportunity to meet you next time you are a guest of ours.

Kind regards,

Eddie Timmons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gardens NYC–an Affinia hotel

Property: Gardens NYC–an Affinia hotel
Address: 215 E 64th St, New York City, NY 10021
Phone Number:
Region: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#11 Green Hotel in New York City
#28 Romantic Hotel in New York City
#32 Business Hotel in New York City
#77 Family Hotel in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Gardens NYC–an Affinia hotel 3.5*
Number of rooms: 129
Official Description (provided by the hotel):
Tranquil. Thoughtful. Private. Just right for a little alone time in NYC. Discreetly located on the Upper East Side on an intimate, tree-lined street, the Gardens NYC is the picture of Manhattan gentility. It's surrounded by world-class NYC shopping and Manhattan's famed museums, adding grace and charm to its locale. But guests find it's just right for a tranquil retreat. With such great in-room service, you can simply take to your hotel suite and escape for some alone time. Our 129 suites, many larger than New York City apartments, offer generous living space, including full kitchens and large vanities with Hollywood lighting, making them ideal for stays of a day, a week or much, much longer. Hotel Services Fee is $25 plus tax per room, per night and provides you with the following amenities: · $10 daily food and drink credit to our Cupboard or Corner Store* · Daily Wine Hour during Social Sips from 5-6PM · Wireless Internet access for all of your devices · 10% off at Celebrity Chef Geoffrey Zakarian’s The National Bar & Dining Rooms · In-room gourmet coffee and tea offerings · Unlimited package handling and storage prior to and during your stay · Business services, including printing · Local and domestic long distance calls · 24/7 access to our state-of-the-art fitness centers · Access to Affinia bikes (where applicable) · Concierge services *Must be redeemed daily, credit may not be rolled over **Fee is exclusive of service gratuities ... more   less 
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Also Known As:
Affinia Gardens Hotel New York City
Affinia Gardens New York City

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