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NH New York Jolly Madison Towers
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Reviews (2,807)
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All reviewsmoonstruck dinerthe empire state buildingtimes squaremadison avegrand centralbryant parkfew blockshotel is in a great locationaround the cornerbig applecorner roommacyssubwayjfkbroadway
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672 - 677 of 2,807 reviews
Reviewed 27 November 2013

This hotel is near all the tourist locations in Manhattan!- I was surprised about the location. liked it and was very convenient to me and my family as it was only 4 blocks away from central station !- that connects you everywhere in NYC. but you can walk to major tourist attractions. The hotel was Ok not the best, but good to use it as to sleep only, although the rooms were not as nice as it shows in the pictures. our room was outdated with old tv's, carpets and the phone was so old and broken that it was hard to know what you were pressing!. but other than that the location is great.

  • Stayed: November 2013, travelled with family
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Thank Fervijeeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

Tuesday 26thth November 2013

To whom it may concern,

I am writing to make a formal complaint regarding the booking of our recent trip to New York for x4 people staying at the NH Jolly Madison Towers.

When we arrived at the hotel early evening on Thursday we were informed there was a problem with our reservation. On the Hotels booking system it only showed a reservation for one room. We had shown both confirmation slips, however the Hotel assistant stated that this did not prove the hotel had been paid as the booking was taken from an ‘agency’ . He then said as there was not a Manager in at that time he could only go by what was on the computer system.

This was most embarrassing and upsetting, not only from my point of view as it looked like I had only paid for the one room but also for my family members who were worried about having no accommodation and had to stand around in a foyer full of people with their luggage until it was sorted out.

We were finally allocated another room. However my brother (Christopher Key) had to submit credit card details in order to prove he had enough funds to cover the cost, and agree to pay, the full rate for the x3 night stay. I had to insist to the point of almost being rude that I had paid for x2 rooms and asked it to be sorted out when there was a Manager available.

The next morning we left the Hotel quite early, there was no Manager, but we had to go out as we had trips planned for the day and although it was quite late when we returned, again, there was no Manager. However a message (I cannot say for sure if the message was actually from a Manager) was left (on the room telephone ) to say the room was definitely not booked and we would have to pay the full rate. As it was late we could do nothing again until the next morning (Saturday.)

On Saturday morning we were told there was no Manager this time because it was the weekend. However this time, the assistant (a different one) was a little more helpful although it took some time and insistence to explain it all again. Eventually he telephoned the correct person and assured us that it would be sorted and the correct confirmation from the ‘agency’ would be sent to them and we did not have to pay as the booking was now confirmed for both rooms.

When Checking out we came across further problems. Firstly, breakfast had been charged on the second room, which we did not have, this charge was immediately removed. However we did have to pay an ‘Occupancy charge’ on eac

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with NH Hotels
1  Thank markkey1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

I agree with other reviewers that the furniture was shabby, but the front desk staff were terrific and recommended a great place to eat. I had a good size room with 2 double beds although on the lower floors. Fine for one night. Bathroom and linens were clean and the TV worked.

  • Stayed: November 2013, travelled solo
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Review collected in partnership with NH Hotels
Thank PhotoClass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

Everything about my experience was wonderful at this hotel except the bedsheets. They were way over-starched (a problem I've encountered in other places). In the dry air it made me real itchy. Otherwise it was a great place.

  • Stayed: November 2013, travelled as a couple
    • Value
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Review collected in partnership with NH Hotels
Thank Ayla H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

all was OK in between front desk, service, expectations, breakfast high in cost but quality OK, questions answered, overnight slight issue with noisy neighbor that hotel can not control
will return there


  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with NH Hotels
Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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