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“Excellent Location, good rooms, okay Service.”

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NH New York Jolly Madison Towers
Ranked #385 of 467 Hotels in New York City
Munich, Germany
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Excellent Location, good rooms, okay Service.”
Reviewed 23 July 2014

The location of the hotel is perfect just a few blocks away from the Empire State building and about 10-15min walking distance to Time Square. We booked the premium rooms as the were only slighly more expensive and looked much nicer. Unfortunately only a few of these rooms have a view and the carpet looked dirty. The bathroom on the other hand was excellent. Service was ok but not to eager to assist. If you can get a good deal on the room price this is definately a great location to start discovering New York,

Room Tip: Get the premium rooms as they are much newer. Ask if you can get one of the rooms with a view (Empir...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Moritz22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Txema R, General Manager at NH New York Jolly Madison Towers, responded to this review, 31 July 2014
Dear Guest,

Thank you for taking the time to post your review on TripAdvisor and for choosing NH Jolly Madison Towers Hotel for your stay.

We apologize if you felt that our staff was not eager to assist you and we thank you for bringing it to our attention. The carpet is not necessarily dirty but just aged, in the near future we will undergo a full renovation of the hotel.

We hope that you will be a return guest at the NH Jolly Madison Towers Hotel.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
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English first
Folsom, Pennsylvania
2 reviews
Reviewed 7 July 2014

I wouldn't recommend this hotel at all. I have stayed at a few hotels in New York and this is by far the worst. The room was horrible and supposively I got a superior room so if that is what that was I hate to see what the standard room looks like. So old and outdated. No blankets in room. The bathroom needs work to toilet was so loud and you need to flush many times. Also this hotel barely uses air...the lobby was so hot and had to put on air when i got in the room. Normally in hotels they are running so it is cool for your arrival. Would I recommend this hotel....helll no! Pictures of room looks nothing like they have on their website. Thank god I was only staying one night. Also, some outlets don't work and the wires from the cord are loose on the phone.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Txema R, General Manager at NH New York Jolly Madison Towers, responded to this review, 11 July 2014
Dear Guest,

Thank you for having chosen the NH Jolly Madison Towers Hotel for your stay in New York.

We apologize if the hotel did not meet your satisfaction. Please be aware that all websites show pictures of the different rooms category, the best rooms are the deluxe followed by the superior and standard there is a small price difference between the three categories.

The hotel will be renovated in the near future and we hope that you will reconsider and come back as a return guest once the renovations have taken place.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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San Antonio, Texas
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 July 2014 via mobile

The best part of this stay was the location: Close to the Empire State Building, NYC public library, Madison Ave and Macy's and an easy walk to Times Square and Grand Central Station. The lobby is nice and clean. The bar is well decorated and cool - when its open. Staff was never welcoming or friendly and I stayed there for 6 days. The room was tiny and outdated, but clean. Bathroom was the smallest I've ever seen, but clean. The old air conditioner was too loud for sleeping or watching tv.

Stayed June 2014
Helpful?
Thank bbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Txema R, General Manager at NH New York Jolly Madison Towers, responded to this review, 11 July 2014
Dear Guest,

Thank you for having chosen NH Jolly Hotel Madison Towers for your stay in New York.

We thank you for the comments posted on TripAdvisor. Regarding the staff being unfriendly we will immediately address it as it is not within the standards, a welcoming staff is essential in making the guest feel at home.

The hotel is scheduled to be renovated in the near future; we hope that you will have the opportunity to be a return guest once the renovations are completed.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 July 2014 via mobile

If you select a standard room then be warned you could definitely get a lot more for your money elsewhere the rooms was dated and dirty and very little care had been take in that the toiletries provided had been half used and left the linens were cheap and the air conditioning was old and noisy. The whole floor smelled of damp. As it happened I found a dead cockroach outside my room and was able to get upgraded to a deluxe room which was completely renovated modern had better toiletries a modern television and looked like the picture the shower here was much better too. So unless you had a deluxe room here it wouldn't be any value for money however after finding a dead cockroach I wouldn't stay here again deluxe room or not I'm pretty sure the cockroaches will be in the entire building.
The location was close to the Empire state, and not too far from times square but it seems false to advertise the rooms only showing the pictures of the deluxe rooms if mostly you sell standard rooms. Didn't get the breakfast as it seemed expensive and im utterly relieved now after finding a cockroach!
The staff were lovely though and the man on the desk was apologetic and moved me straight away. All the staff were very friendly just a shame the hotel let them down.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElleJ91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Txema R, General Manager at NH New York Jolly Madison Towers, responded to this review, 11 July 2014
Dear Guest,

Thank you for having chosen the NH Jolly Madison Towers for your stay and for posting your comments on TripAdvisor.

We apologize for the problems that you have experienced during the stay. The amenities are always changed used once are discarded after each guest leaves. All the websites have pictures of the different rooms category it is up to the guest to make the selection of the room type depending on the available budget as we have price differences relating to the category therefore deluxe, superior and standard.

This property is scheduled for a total renovation to take place in the near future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2014

From the instant we checked in to the minute we checked out the staff were so incredibly rude. They attempted to down grade us from a room type that what we paid for, and when confronted they had nothing to say for themselves but begrudingly corrected their error. The rooms were okay, but small and shabby in appearance. The bathroom light flickered. There was water damage in the rooms. In addition, the hair dryer didn't work properly, and the shower handle came off. Location was nice, which is most likely this hotels best selling point. At no point during out stay in this hotel did we feel welcomed or anything less than a hassle and inconvenience. I would not recommend this hotel for a trip.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emily J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Txema R, General Manager at NH New York Jolly Madison Towers, responded to this review, 10 July 2014
Dear Guest,

Thank you for taking the time to post your review on TripAdvisor and for choosing NH Jolly Madison Towers Hotel for your stay.

We apologize if the hotel was not of your satisfaction and for the various problems that you have stated we will certainly look into it the comfort of our guest is very important for us. As for the staff being rude we will immediately address it as it is definitively not an acceptable behavior.

We thank you again for your comments and we hope you give us another chance in the not too distant future.


Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Esch-sur-Alzette
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 June 2014 via mobile

The NH Jolly Madison Towers on one hand, is a rather old hotel that urgentally needs renovation. The furniture in the rooms is old, the building itself could participate without any problems in a remake of an old Al Capone Style film.
On the other hand, it is very good situated, only a few minutes walk away from the Empire State Building, the Times Square, etc.
The breakfast is ok, nothing extraordinary, but also not bad.
It seems that the hotel will be completely renovated in the next months.
The staff is ok, they are all very friendly.
I recommand it as it is realy very good situated and not bad for the price.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Petz73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Txema R, General Manager at NH New York Jolly Madison Towers, responded to this review, 11 July 2014
Dear guest,

Thank you for taking the time to post your review on TripAdvisor and for choosing NH Jolly Madison Towers Hotel for your stay.

We appreciate your comments and look forward having you as a return guest once the renovations have been completed.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 23 June 2014 via mobile

Entrance is quite fooling looks nice and tidy but rooms are in a serious need of refurbishment. When I complained that it was nothing like the pictures I was told that it is only the deluxe rooms that were pictures and I could upgrade for and extra $100 per night. Bearing in mind I had already paid £700 to stay in a room that smelt like piss, you can imagine I was pretty annoyed. Room was beyond basic and very, very small. I requested a refund to go to another hotel and was told it was already paid and there was no option if a refund.
The moonshine diner next door was great. Beautiful food and reasonably priced. A block or two away from grand central station so was good in that respect as well as being a block or two away in the opposite direction from Empire State and macies. I would recommend staying in the New Yorker hotel if you can get a good deal. It's just as small but much nicer inside.

Stayed October 2013, travelled with friends
Helpful?
2 Thank Michaela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Txema R, General Manager at NH New York Jolly Madison Towers, responded to this review, 16 July 2014
Dear Guest,

We thank you for having chosen the NH Jolly Hotel Madison Towers for your stay and for posting your comments on TripAdvisor.

On all the various websites we have pictures of all the different room categories, standard, superior and deluxe and are all differently priced. The hotel is scheduled to undergo renovations in the near future.

We apologize for not having met your satisfaction and we hope you will give us another chance once the renovations are completed.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH New York Jolly Madison Towers

Property: NH New York Jolly Madison Towers
Address: 22 E 38th St, Midtown, New York City, NY 10016-2502
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Beverage Selection Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #385 of 467 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — NH New York Jolly Madison Towers 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Situated in the heart of New York City, the NH New York Jolly Madison Towers combines Italian-inspired elegance with art deco charm and an array of modern comforts. ... more   less 
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Also Known As:
Jolly Hotel Nyc
Hotel Jolly Madison New York
Jolly Hotel Madison Towers
Jolly Madison New York
Jolly Hotel New York
Jolly Madison Hotel New York

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