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“comfortable bed.. but very noisey”

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NH New York Jolly Madison Towers
Ranked #379 of 467 Hotels in New York City
Edmonton, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“comfortable bed.. but very noisey”
3 of 5 bubbles Reviewed 28 August 2014

Booked at this hotel through a hotwire deal and it was just adequate. It is quite worn down and the carpet is dingy. The staff use some very strong smelling cleaning supplies so if you are sensitive to smells, it might really bother you. The biggest issue with the hotel is that the windows and walls are very thin, and right outside there was a lot of construction going on. Jackhammering would begin around 6 am! Besides that the bed was comfortable, and there was air conditioning in the room. We asked for extra sheets and pillows and the staff were prompt to bring it up. It is just a few blocks away from grand central station, so that is very convenient. The other downside was that wifi wasn't free, so we just avoid paying for it, and found enough hotspots around the city.

  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Jacquieb23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Txema R, General Manager at NH New York Jolly Madison Towers, responded to this review, 29 August 2014
Dear Guest,

Thank you for choosing the NH Jolly Madison Towers Hotel for your stay in New York and for the comments on TripAdvisor.

Regarding the smells of the cleaning chemical, I will immediately address the matter and I thank you for bringing it to my attention. The hotel will undergo a total renovations early next year, therefore the noise problem will be resolved.

Best regard.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,580 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
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English first
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 18 August 2014

After deciding to purchase a Mystery deal for a recent weekend staycation, we were provided the Jolly Madison Towers. After checking out the website we noticed the Superior Room we purchased had a decor that really wasn't our preference. But we decided we would not request to change the hotel and stick it out. Well that was DEFINITELY THE RIGHT DECISION!!!

I visited the hotel the evening before we checked in, spoke with the Evening Front Desk Agent, shared that I was going to propose the evening we checked in, and he immediately upgraded us to a Deluxe Room. The room was wonderfully designed with modern touches, but in a simple way that made you feel as if you were staying with family or a close friend...We took a Gelato Making Class not too far from the hotel and the same Evening Front Desk Agent was kind enough to keep our Gelato in the hotel freezer as the room did not have one. The service was so AMAZING that we gave the hotel staff one of the 2 shopping bags of Gelato...

If Customer Service is as important to you as it is to me, this is DEFINITELY the place to stay. In addition it is wonderfully located with several subway stations only a few blocks away, steady stream of cabs, on a tree lined street that is rather quiet at night, and walking distance to various venues/restaurants/bars...Thank you Jolly Madison Towers Team for a great experience!!!

Almost forgot: she said YES!!!

Room Tip: Get a Deluxe Room on a higher floor!!!
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank fcdugue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Txema R, General Manager at NH New York Jolly Madison Towers, responded to this review, 19 August 2014
Dear Guest,

Thank you for choosing the NH Jolly Madison Towers Hotel for your stay in New York and for posting your wonderful comments on TripAdvisor.

I will share your comments with the staff as Customer Satisfaction is of out-most importance and everyday we work to reach that goal with each of our guests.

On behalf of myself and the staff of the NH Jolly Madison Towers I wish you the best and hope to have you as a returning guest at the hotel.

I also see that Congratulations are in order for your upcoming event!

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

Hotel is perfectly located for New York break. Room was ok but air conditioning was very noisy as unit is within room. Left on while not in room and made room comfortable for sleeping at night with unit switched off. Staff were generally helpful but go for breakfast and it's a completely different story. At $23 if you turn up after 9am you find there is nothing left on the trays and you get this shoulder shrug if you ask where is the food that should be on the trays- it looks like first come first served. Then you have the "battle zones". This is where the room is divided between the waiters and you will only be served by the waiter in that area even though the other waiter has nobody to serve,the room is only about 30 foot by 30 foot. As for the fair haired waiter, his attitude is, you will wait until I'm good and ready to serve you,he has this knack of winding you up with his favourite term"sit down relax and wait" (if you are familiar with "Fawlty Towers", Basil would be proud of his technique). You then get Thrown your food for good measure. If you want to avoid this hardship/rudeness, go to Moonstruck around the corner and you get great food and service at a reasonable price.

Room Tip: Go above 4th floor.
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  • Stayed June 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Txema R, General Manager at NH New York Jolly Madison Towers, responded to this review, 7 August 2014
Dear Guest,

Thank you for taking the time to write your comments on TripAdvisor and for choosing the NH Jolly Madison Towers Hotel for your stay in New York.

I apologize for the inconvenience that you have had, please be assured that this is not the standard of the hotel; normally there is plenty of food available for breakfast I will certainly look into it to see what might have happened. I also apologize for the behavior of the staff as it definitively not acceptable.

Thank you for bringing this to my attention I hope to have the pleasure to personally meet you on a future stay.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lebanon, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

Just stayed 4 nights at the Jolly Madison Towers.It was a very clean room,had instant hot water in the shower and sink.The location was great and very close to everything.A really nice dinner "Moonstruck"was just a half block away.
The front desk was very helpful as was the bell hops.
Can't think of any negative thing to say about this hotel.I would recommend this hotel to anybody heading to N.Y.C. on a budget and don't have a lot to spend on a nice place to stay.
I hope to go back in a year or so.Stayed July 25 to July 28 2014
Don Driver

Room Tip: I stayed on the 3rd floor and all was good.The breakfast is a bit expensive ($23.00) but the Moonstr...
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  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank MagicDon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Txema R, General Manager at NH New York Jolly Madison Towers, responded to this review, 7 August 2014
Dear Guest,

Thank you for taking the time to write your comments on TripAdvisor and for choosing the NH Jolly Madison Towers for your stay in New York.

I appreciate your comments which I have shared with the staff; our breakfast might seem to be costly but is a full buffet breakfast with an extensive variety of products.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nice, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 31 July 2014

this was my 2nd trip to NYC and i found the NH Jolly great! Very good location close to Grand Central Station/ Times square and Herald Square !!!
The Superior rooms are not renoated but big and clean. Just a little disappoitment on the bathroom which didnt have a refurbishment in a while ...
Besides this point ... all was nice, the front desk staff & bell boys were also very kind.
i would recommand

  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ABV1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Txema R, General Manager at NH New York Jolly Madison Towers, responded to this review, 7 August 2014
Dear guest,

thank you for taking the time to write your comments on TripAdviser and for choosing NH Jolly Madison Towers for you stay in New York.

We apologize that you found the rooms outdated, in the near future the property will undergo a total renovation.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 28 July 2014

As a budget traveller, I booked through a "Secret Sale" website and only paid $116 USD per night. Because of this, I was expecting the room to be sketchy, especially after reading reviews. However, I was pleasantly surprised with the Superior room. It was large and had a mini-bar that we used as our fridge. The location was great - there is a grocer and pharmacy nearby. Very close to Grand Central, which made using the subway very convenient.

However, the air conditioner was VERY loud (so loud I couldn't sleep) so it had to be turned off meaning our room got very warm overnight. We had to turn the mattress over as my husband and I rolled into each other the first night on the double bed. Even though the bathroom was newly renovated, you could already see mildew at the bottom of the shower (in the grout) and under the lip of the sink. There was one lightbulb that was never replaced our entire stay. I don't blame the housekeeping staff as they probably don't have enough time to get all the details looked after.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank dee_eh71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Txema R, General Manager at NH New York Jolly Madison Towers, responded to this review, 7 August 2014
Dear Guest,

Thank you for posting your comments on TripAdvisor and for choosing the NH Jolly Madison Towers Hotel for your stay.

I appreciate receiving you comments and apologize for the inconvenience that you had during the stay. Unfortunately the air conditioning units are dated, in the near future the hotel will undergo major renovations.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 July 2014

Stayed twice so far summer 2014. Rooms clean/spotless & nicely appointed. Housekeeping staff friendly & accommodating. GREAT location; very close to midtown. Great value for the price paid, booked through Quickbook.com. Biggest problem was that 2nd room was not dark enough, even with blinds fully closed. But otherwise, no complaints. Would stay here ANYTIME!!! Five stars!

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels

Helpful?
Thank Doug W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Txema R, General Manager at NH New York Jolly Madison Towers, responded to this review, 7 August 2014
Dear Guest,

Thank you for choosing NH Jolly Madison Towers as your hotel of preference and for posting your much appreciated comments on TripAdvisor.

We look forward having you as a returning guest; it will be my pleasure to meet you and personally thank you.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about NH New York Jolly Madison Towers

Property: NH New York Jolly Madison Towers
Address: 22 E 38th St, Midtown, New York City, NY 10016-2502
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Beverage Selection Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #379 of 467 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — NH New York Jolly Madison Towers 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Situated in the heart of New York City, the NH New York Jolly Madison Towers combines Italian-inspired elegance with art deco charm and an array of modern comforts. ... more   less 
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Also Known As:
Hotel Jolly Madison New York
Jolly Hotel Nyc
Jolly Hotel Madison Towers
Jolly Madison New York
Jolly Hotel New York
Jolly Madison Hotel New York

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