I try to always stay at Marriott when travelling in the US or abroad because I have found that there is a basic service that never disappoints. This was not the case at the East Side Marriott where I recently stayed.
The disappointment for me was the concierge service upstairs-I believe the 16th floor. The evening cocktail offered Scampi or Samosas, along with cheese and stale broken water crackers. I do not eat seafood or samosas,which in my opinion are specialty dishes, so i had to go outside to the local deli and get some food. You would think a chain like the Marriott would offer something that has broader appeal such as your basic chicken or beef. That has always been the case at almost all of the Marriott chain hotels that I have stayed at where they offer a huge variety and choices, you can just about have a full meal.
An even worse experience was breakfast the next morning.Along with eggs and toast etc, they served various pastries. I took a bite into the danish-it was rock hard, must have been 3 days old.I opted for a different kind of pastry, and that was also rock hard, I figured I would try my luck for the third time but the same result.
How does a chain like the Marriott, especially in NYC, have the nerve to serve stale food? The food that was dished up to me at this Marriott was positively the worst I have ever experienced.
They will tell you that they will be opening a new concierge lounge soon. That is terrific to hear,but is no excuse for the poor and stale food choices offered at the existing concierge - you still have guests using and paying for the current concierge.
If having a concierge service is important, as it is to me,I would avoid this Marriott unless they clean up their act.There are many hotels in the same neighborhood that probably offer a better concierge, - anything has to be better than what was dished up to me at that concierge.
On a positive note, the room was fine, clean and comfortable.
- Official Description (provided by the hotel):
- Ideally located in Midtown Manhattan, the New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. ... more less
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- Also Known As:
- New York Marriott East Side Hotel New York City
- Marriott New York City
- New York City Marriott
- Marriott East Side