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“Great location” 5 of 5 bubbles
Review of New York Marriott East Side

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New York Marriott East Side
Ranked #285 of 467 Hotels in New York City
GreenLeadersBronze level
Upstate NY
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location”
5 of 5 bubbles Reviewed 30 March 2014

Would definitely stay here again. Room was clean and modern. Location was great and only 4 blocks from subway. Bathroom was a bit on the smaller side, but sufficient. Great staff - would definitely recommend!

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank J1507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,061 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Ridgefield, Connecticut
Level Contributor
749 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
4 of 5 bubbles Reviewed 28 March 2014

This hotel is steady but unspectacular. For a Marriott it is not terribly grand. As NYC goes, the common spaces are typically small in size and rooms are just fine. Service is excellent. Location is prime - a few blocks from Grand Central Station and behind the Waldorf Astoria.

Stayed March 2014, travelled on business
Helpful?
Thank CTManny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
327 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 bubbles Reviewed 26 March 2014

stayed there for one night. Very good value for NY even in March. Smooth check in. Good bar area. Rooms small but efficient. Desk and king bed with flat screen. Bed was comfortable Clean. gym is very nice. Its on East Side Lexington and 48th so you have to walk several blocks to get to times square but only a few blocks up to 5th avenue. It is all walkable as long as not pouring rain. Expensive breakfast at hotel(that is always the case) but right down the street(100 yards away) is Longwood gourmet which offers great breakfast at a great price. I would recommend this hotel as long as it was in the mid 200s.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank J0hnPM10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Langhorne, Pennsylvania
Level Contributor
592 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
4 of 5 bubbles Reviewed 25 March 2014 via mobile

We had a great stay at the Marriott Eastside. This is a great location on Lexington Ave. The hotel is diagonal from the Waldorf~Astoria where the DCAT convention was going on.
My suite was spacious with a nice view of the Chrysler Building.
The staff was very friendly. Check in was quick. My room was ready at 11:00 AM when I arrived.
I will keep coming back to this hotel.

Stayed March 2014, travelled on business
Helpful?
Thank BAHuston3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cottonwood Heights, Utah
Level Contributor
129 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 21 March 2014

I've stayed here many times. They provide excellent service, with great facilities. The breakfast is a bit skimpy, but adequate. It is not far to some great sites, including Times Square, Grand Central Station, Park Avenue, the UN, etc.

Room Tip: Try to get above the 10th floor to get away from the street noise... it's New York, after all.
See more room tips
  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HardtoDissatisfy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 17 March 2014 via mobile

First let me state that my boyfriend and I were really looking forward to visiting NYC. We've stayed at Marriott locations before in other states, but this by far was not our favorite. Although the hotel is beautiful near the front desk, there was a lady who worked at the front desk who was very rude.....I mean unnecessarily rude. BRIEF DESCRIPTION: She wears a bun in her hair. She made our entrance into the hotel very uncomfortable. OAN: Our room was very small and we did not know we had a refrigerator in our room until the day before we left. The refrigerator is located in the dressers.....who does that? Another thing that was disappointing was the holding fee we were charged. We knew nothing about a holding fee until we arrive at the hotel. We understand that hotels have this type of fee, but it's best to be informed about certain information before arrival. The only good thing about this hotel was the concierge. They were very helpful during our stay. Overall if you are looking for a hotel to stay at in Midtown Manhattan, this is not it.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Christina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review, 19 March 2014
Good Morning Christina

On behalf of the Marriott East Side hotel, I would like to thank you for your recent visit to our hotel and also for taking the time to give us your honest feedback. We are always eager to hear about your likes and dislikes regarding our service and the overall quality of the hotel.

From your comments, it seems our staff did not provide proper service upon your arrival and proper communication regarding the amenities in the room. Please accept our sincere apologies for any inconvenience this may have caused you and your guest.

We would love to regain your trust and hope to serve you again in the near future. Please contact us at your convenience to further discuss these issues. Once again, thank you for your honest feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, FL
Level Contributor
69 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed 12 March 2014

Stayed here at the last minute becasue a business meeting ran late. Check in was with a young lady who wasn't particularly friendly, but hey, it was late. I Picked this 4* property because I wanted to order room service after a long work day. SURPRISE! No room service. Hey Marriott, you need to re-brand this property so business travellers don't make the mistake I did. Courtyard would probably fit better. Good location near Grand Central. Room ok. Fitness center was an adventure to find, but well equipped. It's just that if I wanted to stay at a non-full service property, I would have booked somewhere else. Instead, I got to pay full service price for a limited service place. Disappointed

  • Stayed March 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank 1goirish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review, 14 March 2014
Good morning

On behalf of the Marriott East Side hotel, I would like to thank you for your concerns regarding your recent visit to our hotel.

I understand your frustration not having the option of requesting room service any longer at this property and sincerely apologize for any inconvenience this may have caused you.

Our goal is to address your concerns and improve on them to the best of our ability. Please do not hesitate to contact us, so we can further discuss these issues. Thank you again, for your honest feed back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New York Marriott East Side

Property: New York Marriott East Side
Address: 525 Lexington Ave, New York City, NY 10017-1204
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#66 Green Hotel in New York City
#180 Luxury Hotel in New York City
#231 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — New York Marriott East Side 4*
Number of rooms: 646
Official Description (provided by the hotel):
Ideally located in Midtown Manhattan, the New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Hotels.com, Odigeo, TravelUp, Travel Republic (UK), Southall Travel and Agoda so you can book your New York Marriott East Side reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
New York Marriott East Side Hotel New York City
Marriott New York City
New York City Marriott
Marriott East Side

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