We stayed at this Marriott Hotel this past weekend and there's quite a bit to write about--but first, I'll focus on the good: We drove in from the Philly area to spend the night as we went to a matinee and later on joined family for dinner. We were going to park at a garage, but after inquiring if this Marriott had parking, we took advantage. I'll tell you for the $65.00 charge for the valet parking for 24 hours, you cannot go wrong. Parking is ridiculously expensive at any garage..and don't be fooled..there is always a caveat when you see cheap prices. This deal was excellent. Another plus about the hotel--the location. We needed to get from the hotel, on 49th and Lex over to the West Side--45th between 8th and 9th. It was a great walk--about ten minutes--it would have been less if there weren't so many tourists but since I lived in NYC for many, many years, I've become a very fast walker. If you are planning to visit the city and plan an overnight stay, this location is excellent.
Also, the staff was very accommodating. We arrived a bit early and were lucky to get a room when we arrived. There is supposed to be a 30-minute window of time to get your car when you need it--I think we waited less than 10 minutes. Honestly, the staff was very amiable.
Now here is where things start to go slightly downhill......we were on the 8th floor and there was a very limited amount of elevators servicing the bottom floors--which was a pain because it seemed forever to get a lift--and when they did stop, they were full--the elevators were extremely small. Next..the room. The room was extremely clean, and the bed was, in the usual Marriott way, very comfortable. The room was on the small side, which is expected for Manhattan, but the bathroom plumbing was so noisy. After flushing the toilet, it made an additional flushing noise for about two additional minutes before stopping. Also, the water from the shower would go from hot to cold to hot to cold......Marriott--surely you can do better for a hotel that you are advertising as "luxury"...then..there is the issue with the windows. OK..so the building is old and pre-war. Fine. However when you charge upwards of $350.00 a night, the windows should stop the outside noise. Some time during the wee hours of the morning, we were awakened by the screaming of--I would say--a gang of club kids. The noise went on for a long.long time and my beauty sleep was sorely interrupted. Ummm....a 'LUXURY" hotel has windows that do not allow outside noise to interrupt the sleeping patterns of the hotel's paying guests.
The menu for room service was virtually non-existent--unless we were just not supplied with one.
I also have to add an extremely daunting issue--for the past 16 years or so, we have been faithful Marriott guests. (you can even read some very favorable reviews I've written on other Marriott hotels). We don't even think about staying at other hotels. However, we had an experience this time around that was the straw that broke the camel's back. My husband inquired as to why he didn't see our rewards points for this stay. He was informed that since we made our arrangements through an on-line discount booking service, we were not eligible for rewards points. He then checked another stay we had elsewhere and the same thing--no rewards points. He called the Marriott Customer Service and was very, very upset with the way the customer service rep spoke to him. Neither of us knew that you cannot get rewards points if you book through a third-party. I'm sure we are not the only people who were not aware of this. As such, if Marriott expects its customers who are in the rewards program, to only book through Marriott, then it is a monopoly of sorts because I never see great deals through the Marriott sites--the better deals are third-party. This prompts me to say "buh-bye" to Marriott. Too bad you lost two faithful customers..but we can find another real "luxury" hotel in the future. Sad day for me...
Thank you for reading and I hope my review was helpful in some way.
- Official Description (provided by the hotel):
- Ideally located in Midtown Manhattan, the New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. ... more less
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- Also Known As:
- New York Marriott East Side Hotel New York City
- Marriott New York City
- New York City Marriott
- Marriott East Side