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“Great time in the big Apple”

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New York Marriott East Side
Ranked #289 of 467 Hotels in New York City
GreenLeadersBronze level
Phoenix, Arizona
2 reviews
“Great time in the big Apple”
4 of 5 bubbles Reviewed 17 May 2014

We had a wonderful time in New York the team at this hotel were friendly and warm. Location was not ideal for where we wanted to be but thats not their fault. Gym was well equipped and at least close to the underground I do recommend for a simple stay

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,077 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (434)
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English first
Delaware, USA
Level Contributor
269 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 bubbles Reviewed 17 May 2014

We arrived in the City shortly before 11:30 AM and were delighted that our room was available. Check in was smooth and efficient. The room was 1536. It had three windows and was very quiet and comfortable! Location is great for sight-seeing! Staff was always friendly. Valets were prompt and kind. Highly recommend this property and will absolutely stay again!!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Love2Travel004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 May 2014

We were surprised and delighted with this hotel! The staff was so friendly and helpful; the room was very large with 2 queen size beds, two large windows, coffee maker and a large, updated bathroom with rain shower. The beds were very comfortable, too! Great location: 5 blocks from Grand Central and 4 from American Girl and 30 Rock. Highly recommend!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kellie4561
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 12 May 2014

Extremely poor value for money at over $500 per night; no room service, not even a bottle of water in room, you can "buy from the vending machine". The 16th floor had open wiring hanging from the roof on the way to the gym; btw getting to the gym means 3 different lifts to a cramped room if you are unlucky enough to stay below the 16th floor. How could I possibly pay the same as the Marriott in Washington DC the night before? Completely ridiculous and I'll make sure no-one at our company stays there again.

  • Stayed May 2014, travelled on business
    • Value
    • Service
Helpful?
1 Thank shouldhavegonecampin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review, 13 May 2014
Good morning

On behalf of the Marriott East Side hotel I would like to thank you for your concerns regarding your recent visit. From your comments, it seems you were very dissatisfied with the quality, the convenience and the cost of the room and for that we do apologize. Unfortunately we did not meet your expectations.

However, our goal is to address your concerns and improve on them to the best of our ability. Please do not hesitate to contact us, at your convenience to further discuss these issues. Once again, thank you for your honest feedback and we look forward to hosting you brilliantly in the near future. .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 8 May 2014 via mobile

Nice rooms. Comfy beds. Nice coffee machine in the room. Well located for business and restaurants. Friendly staff. Plenty of Hobbits and no Orcs. No elves sneaking into the room in the middle of the night looking for trouble. No dwarves. No wizards. No Bassilisk. Three point to Gryffendor. Free sorting hat. Nice lobby bar. Not too much traffic noise. A bit pricey but it was Frodo's shout so why should I care? ................................................................................................................................................................................. .............."...............................

Stayed May 2014, travelled on business
Helpful?
Thank Dumbledore2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 8 May 2014

This hotel was good in many ways, but it just doesn't live up to the price or the ranking of a five-star hotel. The pro's were the M-Lounge that I was allowed to use for being an Elite member. The location is excellent and it is clean inside. I found my room to be plenty large enough, with some nice updates done to the bathroom. The reviews are correct, it is very noisy, but I suspect that's hard to change without some very costly updates. It seems to be a trend for older buildings in NY. However, for over $500 a night, there just was nothing special about the service or amenities. I will say that when spoken to and asked questions, the staff was very friendly and responsive. But no one offered to take my bags, open a door, or acknowledged me with even a hello if the M-Lounge. It just doesn't have the feel of a 5-star hotel. I have been trying to decide whether to stay in the Marriott program or to start venturing out and trying hotels. I think for the prices Marriott charges, it's time for me to try other hotel brands. The perks for Marriott Rewards members are not that great, especially being a member who has their credit card too.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NicFagan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CareAgent, Manager at New York Marriott East Side, responded to this review, 11 May 2014
Thank you for this feedback. I'd like to apologize for having disappointed you in regards to the service provided. We pride ourselves on personalized and polished service service. I don't believe this represents our usual standard of service. I will ensure that this feedback is shared with our team. We strive to show all our guests an exceptional hospitality experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me so that I may personalize your upcoming stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cocoa, Florida
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 5 May 2014 via mobile

My mom and I stayed here this past weekend. The room was supposed to be handicap access Assessable however it was not. Beds were soft and pillows were comforable. There was a lot of excess traffic noises that we heard. The bathroom was average. It was an older hotel and the age shows. they offer breakfast here but beware...it's crappy food and for two of us it was $87! There was nothing more on the buffet than what you would get free at a holiday Inn express or Hampton. No made to order eggs or anything. It was a rip off. Food was cold and not turned often enough. There are better and cheaper places to eat! Don't waste your money here.

Stayed May 2014, travelled with friends
Helpful?
Thank puttsey1030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review, 6 May 2014
Good morning

Thank you for choosing the Marriott East Side hotel for your recent visit. We are always eager to hear about your experience with us.

From your comments, it seems you were very dissappointed with the quality of the hotel, the cost for the buffet breakfast and also the street noise. We sincerely apologize for any inconvenience these issues may have caused you.

However, as one of our valued guest, we would like to regain your trust and hope to serve you brilliantly in the near future. Please do not hesitate to contact us at your convenience, to to futher discuss these issues. Once again, thank you for your honest feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New York Marriott East Side

Property: New York Marriott East Side
Address: 525 Lexington Ave, New York City, NY 10017-1204
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#67 Green Hotel in New York City
#183 Luxury Hotel in New York City
#230 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — New York Marriott East Side 4*
Number of rooms: 646
Official Description (provided by the hotel):
Ideally located in Midtown Manhattan, the New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. ... more   less 
Reservation Options:
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Also Known As:
New York Marriott East Side Hotel New York City
Marriott New York City
New York City Marriott
Marriott East Side

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