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“Wifi 14 usd per day !”

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New York Marriott East Side
Ranked #278 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
buenos aires
Level 4 Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Wifi 14 usd per day !”
Reviewed 1 June 2014 via mobile

Very good hotel! Everything great.
Comfi and clean rooms.
Location Is Very good .
Subway stop Very near.
Walking distance to the tourist atraction.

The only thing i thought it was something that can not be accepted in a marriot is being charged for using wifi 14 usd dollars p day . Terrible . Out
Of this Century !

Stayed April 2014
Helpful?
1 Thank Soledelosangeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,172 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (447)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Atlanta, Georgia
Level 1 Contributor
3 reviews
Reviewed 31 May 2014

We had a fantastic stay. Lovely breakfast, friendly staff in the dinning room.Small rooms but very clean, housekeeping does a very good job. Would stay here again without a doubt. Worth every penny!!!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TaMa1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast, Australia
Level 4 Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 May 2014 via mobile

Great location, close to a station for the hop on hop off bus. Rooms are small however most are in NYC. Customer service was great and the breakfast was tasty. We only stayed 1 night as part of a tour - I'm not sure I would spend more than 3 nights here. Great for a short stopover though.

Stayed May 2014, travelled as a couple
Helpful?
Thank Kathryn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frisco, texas
Level 4 Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 29 May 2014

I always stay in this Marriott when I travel to ny. It is located in a great area which is walking distance to many restaurants and shop. It also has a decent size gym and the staff provides excellent customer service.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajricca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamsburg, Virginia
Level 6 Contributor
476 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed 28 May 2014

We stayed here with a small group that was going on the Queen Mary2 the next day. Baggage was handled well. Breakfast was included in our rate (probably not the usual case) and was excellent. The group also had dinner in the hotel and it was also good. It is located in a nice area of NYC that allows for walking around in the limited time that we had. The room was well equipped and a reasonable size, though that may be because we had gold status within Marriott Rewards and got an upgrade. There was also a great "concierge level" bar with complementary appetizers and an honor bar for drinks.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Myrna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando
Level 6 Contributor
201 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 27 May 2014

We recently stayed at the East Side Marriott again in New York and like other reviewers, there was smell evident throughout the hotel. The smell was strongest in the lobby, but also in the hallways. Lucky for us, we could not smell it in our room. The location of this property is very central and cheap off-site parking is available a few blocks away. The problem with this hotel is the amenities, they are just not as detailed as other Marriott properties in New York, especially with the opening of the Lexington not far away, but again the location is excellent, but some investment needs to be made to get this property up to par, or maybe they should drop there Marriott affiliation.

  • Stayed May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank jerrythetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review, 28 May 2014
Good afternoon

Thank you for your recent visit to our hotel and also for taking the time to give us your honest feedback. I am sorry to know we did not meet your service expectations and hope we will get the opportunity to host you brilliantly in the near future.

Please do not hesitate to contact us at your convenience to further discuss your concerns. It is also our goal to restore your confidence in the Marriott East Side hotel and to also host you brilliantly in the future.

Once again, thank you for your honest feedback and we look forward to seeing you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport News, Virginia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2014

I got 2 rooms here for a bachelorette party for the weekend. I called 2 weeks in advance to request early check in and adjoining rooms if possible. When we got there, only 1 of the rooms was ready for us, which worked out since the other room was attached. It worked out perfectly for us to have the rooms together. Both rooms were a really good size! For NYC, I was expecting to be tight with space, but there was plenty of space for all our stuff. Since we had to wait over 3 hours for the second room to be ready, we asked if there was anything Customer Service could do for us to make up for it.. When we got back from dinner, there was champagne and chocolate covered strawberries in both rooms with a personalized note from Neeraj, the man that was helping us. It was that small extra step that they took which made a huge impact on our stay! I would definitely recommend this hotel, and plan on staying here again next time i'm in NY!

Room Tip: Corner room was huge!
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelnstyle_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New York Marriott East Side

Property: New York Marriott East Side
Address: 525 Lexington Ave, New York City, NY 10017-1204
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#66 Green Hotel in New York City
#183 Luxury Hotel in New York City
#226 Romantic Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — New York Marriott East Side 4*
Number of rooms: 646
Official Description (provided by the hotel):
Ideally located in Midtown Manhattan, the New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. ... more   less 
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Also Known As:
New York Marriott East Side Hotel New York City
Marriott New York City
New York City Marriott
Marriott East Side

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