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“Busy location, excellent service” 4 of 5 bubbles
Review of New York Marriott Downtown

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New York Marriott Downtown
Ranked #202 of 467 Hotels in New York City
Certificate of Excellence
Indianapolis, Indiana
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Busy location, excellent service”
4 of 5 bubbles Reviewed 26 January 2014

This Marriott is located just across the street from the World Trade Center Memorial and for that reason very busy. It's a beautiful hotel w/ great service and amenities, and if you are there on business in one of the World Financial Center buildings you couldn't be closer to work.

Room Tip: You can see the statue of liberty from some rooms.
See more room tips
  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ashley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aileen G, Manager at New York Marriott Downtown, responded to this review, 1 February 2014
We have been very busy. I am glad that you like all the amenities and services that are offered. Please come back and visit us again.

Regards,
Aileen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,730 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (389)
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English first
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 January 2014

We stayed at the hotel this past Monday through Wednesday to host our annual two-day event for our company. From the very first moment we arrived at the hotel, we were treated with 5-star service. The bellman immediately took our bags and brought them inside without hesitation, the front desk staff was friendly and efficient, the rooms were immaculate and very well-decorated. We ate nearly every meal at the restaurant and (breakfast, lunch, and dinner) and every meal was delicious! The hotel is also right next to the 9/11 Memorial, which we were able to walk to and enjoy the humbling experience. As for the actual event, their staff was prompt, efficient, and attentive to our every need (and we certainly had quite a few!). The events ran flawlessly, with only a few mishaps with A/V, which were quickly resolved. Each staff member was thorough in their service and provided business cards for any issues that would arise. They were present throughout the event to ensure everything was going well. We chose the hot lunch buffet for our group for both days, and our attendees raved about how great the food was! I had my doubts, as I've been to many hotels with banquet food that leaves much to be desired, but their chef was absolutely amazing and so professional. He came out to ensure everything was satisfactory and was visible throughout the lunch period for both days. The food presentation was superb and everything tasted as good as it looked (which is sometimes a rarity). I can't say enough about how amazing the chef and his staff were to work with, and how eager they are to please and ensure everything is perfect for your event. The hotel staff, and event staff are absolutely amazing, as well. The on-site FedEx Office was so convenient and helpful, as well. We spent quite a bit of time running in and out to print copies and buy supplies and they were so helpful with every request we made. On behalf of our group, we want to thank everyone at the New York Marriott Downtown for making our event a HUGE success all the way around. Thank you!

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KWNYTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aileen G, Manager at New York Marriott Downtown, responded to this review, 25 January 2014
Thank you for your fantastic comment! I will definitely share your comment with our associates especially Chef Ed. He and his team do a fantastic job! So happy to hear that we exceeded your expectations.

Regards,
Aileen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

We stayed at this Marriot over a long weekend in September to attend a friends wedding in SoHo. The staff was always helpful. We walked every evening along the river and found plenty of family friendly restaurants. To our surprise, there was even an outdoor basketball court across the street. We walked from the hotel to the Brooklyn bridge and took the preverbal stroll across it. We also walked to the ferry to take us to the Statue of Liberty. A short cab ride took us to the wedding in SoHo. It was a great weekend in NYC.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Claire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aileen G, Manager at New York Marriott Downtown, responded to this review, 23 January 2014
I am happy that your family had a terrific time in NYC this past fall. Lower Manhattan has plenty of activities for families. The basketball courts are always busy. I hope the family was able have a pick up game. If you walked by the river I hope you were able to visit the duck pond as well.

Hope you visit us again.

Regards,
Aileen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 January 2014

The Hotel is situated 50 meters from the 9/11 Memorial exit (and obviously close to the entrance as well) Near Battery Park and Rector Street Metro station.

It has all the facilities you would expect from a hotel of this standard, clean, good rooms, a Starbucks and a burger restaurant as well. For breakfast/brunch go to George's on Rector Street and take the Metro into town afterwards or walk as you please.

A room with river view might get you the Goddess of Liberty and the Brooklyn Bridge a town view will get you the new Liberty Tower. River view recommended

Room Tip: River View if you can
See more room tips
Green Features: It is an eco friendly hotel.and they do ok in that respect. Change towels on request but not before
  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bufferzone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aileen G, Manager at New York Marriott Downtown, responded to this review, 23 January 2014
Thank you for your feedback. I am happy to see that you enjoyed your stay. George’s is a terrific place to have breakfast. The hotel has river views as well as views of the Statute of Liberty. Unfortunately you cannot see the Brooklyn Bridge from the hotel.

Hope to see you again!

Regards,
Aileen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 10 January 2014 via mobile

A really good location, close to the subways which makes getting around very easy.

Rooms pretty good, and very good service from front desk..

BUT!!!!!

We had room 1805, I challenge anyone to get an hours sleep as it's opposite the elevators and a door which I think is part of the operation of the elevators, every 30 seconds you hear a terrific THUNK.. This goes on all day and all night, this after 5/6 hours is intolerable

Stayed January 2014
Helpful?
1 Thank Clackamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aileen G, Manager at New York Marriott Downtown, responded to this review, 23 January 2014
Thank you for your feedback. I am so sorry to hear about your night’s sleep. I understand how hard it is to get a good night’s sleep especially when you are away from home. I have my engineering department following up on that matter.

We hope to see you in the future when we could provide you with a quieter room.

Regards,
Aileen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
198 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 10 January 2014

If you are wanting to stay in lower Manhattan (FiDi), this is the hotel for you. As stated in other reviews, the hotel is very quiet on the inside. The bar is a nice place to have a drink. They have a restaurant in the hotel that serves burgers and sandwiches - I didn't eat here but the food looked good. The entire staff is great...from check-in to the bellman. I stayed here as I was moving my son into an apartment near Wall Street. If you want to see the attractions, i.e. Times Square and Central Park, it would be best to stay closer to them as the cab rides seem to always be about $20 wherever you go (I didn't venture into the subway). Very positive experience. I would stay here again.

  • Stayed January 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ElBirdos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, Front Office Manager at New York Marriott Downtown, responded to this review, 14 January 2014
Thank you for staying with us and thank you for the great review!
Cab rides to mid town can be quit expensive however we have 1 train, R train, and the 4and 5 train just around the corner whcih only cost 2.50 a ride. Hope to see you again soon.
Regards,
Mark Collins
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 9 January 2014

Stayed at the hotel this past weekend. Despite being a very busy hotel, the atmosphere inside is calm. The lobby is beautiful appointed and the staff cannot be more accommodating. The rooms are clean and large by "city standards" and of course there is the Marriott Bed and Bedding. The bathrooms are also large and very clean, the towels are great. There is a Starbucks in the lobby and a decent restaurant, but with all there is in Manhattan, I would save this place for breakfast. The doorman are quick to get you a cab, and it really is a short hop to any place in Manhattan. The hotel is directly around the corner from the 9/11 Memorial, so if you are staying here, go online and get tickets before you go, don't miss the Memorial.

  • Stayed January 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LTSN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aileen G, Manager at New York Marriott Downtown, responded to this review, 10 January 2014
Thank you for your kind advice. It sounds like you had a busy weekend in NYC! I hope you got to accomplish all that you wanted! I am so happy that you had a great time at our hotel. Sounds like you are another fan of the Marriott Bed. Sorry to hear that you didn’t take us up on our complementary 9/11 Memorial tickets that we have at the front desk. Please do so if you visit us next time!

Regards,
Aileen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New York Marriott Downtown

Property: New York Marriott Downtown
Address: 85 West Street, at Albany Street, New York City, NY 10006
Region: United States > New York > New York City > Financial District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Suites Wheelchair access
Hotel Style:
#122 Business Hotel in New York City
#140 Luxury Hotel in New York City
#153 Romantic Hotel in New York City
#176 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — New York Marriott Downtown 4*
Number of rooms: 513
Official Description (provided by the hotel):
Ensconced in polished stone in a contemporary design, the lobby of our downtown Manhattan hotel is simply breathtaking. ... more   less 
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Also Known As:
New York Marriott Downtown Hotel New York City
Marriott New York City
New York City Marriott

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