I was very excited to stay here after reading all the excellent reviews specially regarding customer service. The hotel is overall an excellent one, rooms are spacious and I like the location. I was very disappointed though with the quality of customer service I received upon check in. I was expecting a helpful staff but was greeted with an less than average service, no questions about anything but to hand a credit card an ID. After that stark greeting me and my fiance headed to our room just to find that the door did not lock and that it was a room with two double beds. We headed back to the front desk and notified the staff that the door was not working and that we would also would like to have a room with one bed. The response from the staff was that the only rooms
left had a better view and that they were expecting customers who paid a higher rate to occupy them and because we did not pay for it then the only rooms available for us were two double bed rooms. I felt insulted, I guess that is how people who don't book directly with the hotel are treated. He did give us a room at a higher floor, I guess as a consolation prize. I was very much looking forward to having a great experience at this hotel, I'm very disappointed that my high expectations were crushed right at registration.
- Official Description (provided by the hotel):
- Our downtown hotel, features excellent location near Wall Street and Battery Park. Enjoy the elegance and contemporary design of the hotel, simply breathtaking. ... more less
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- Also Known As:
- New York Marriott Downtown Hotel New York City
- Marriott New York City
- New York City Marriott