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“It Should Have Been Better this is New York”

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Millennium Broadway New York Times Square
Ranked #283 of 469 Hotels in New York City
Reviewed 29 May 2014

Great location, nice size rooms! That is the positive! On the other hand property is very old and smells of mildew plus another unfamiliar scent. You do get what you pay for in NYC! I would recommend the location with nose plugs. I hate to be harsh but I asked to see another room and that room smelled worse! Nuff said!

  • Stayed: April 2014, travelled as a couple
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1  Thank Christopher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cordell N, Front Office Manager at Millennium Broadway New York Times Square, responded to this reviewResponded 4 June 2014

Greetings Christopher H,

We greatly appreciate you giving us your review of your most recent stay at The Millennium Broadway Hotel. We count on these reviews to better cater to our guests, improve our property and fix things when they unintentionally go wrong.

What you have described is not reminiscent of what we offer at our property and we apologize that you did not receive what we strive to give all of our guests, which is ultimate guest satisfaction.

We would like to invite you back so we can change your views of our property and make sure you have a five star experience for your next stay. Please contact me directly so I can assist you in making a future reservation.

Sincerely,

Cordell Nelson
Front Office Manager

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2,013 - 2,019 of 5,434 reviews

Reviewed 29 May 2014

The hotel is in a great location looking onto Times Square, staff were friendly, rooms were very clean and kept clean by the maid everyday. This was my first visit to New York, stayed for 4 nights and 5 days. Would definitely recommend the Millennium hotel broadway to anyone looking for a great hotel in the heart of the city. I would definitely book this hotel again.
The only thing some people may find annoying is the fact you don't get wifi in the rooms, but it was free in the hotel lobby.

Room Tip: I stayed in room 2714 it was a corner room, nice with the extra light getting in.
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  • Stayed: May 2014, travelled as a couple
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2  Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rori B, Guest Relations Manager at Millennium Broadway New York Times Square, responded to this reviewResponded 30 May 2014

Dear John R,

Thank you for submitting your feedback in regards to your most recent stay with us! We are pleased to hear you have enjoyed your stay and we anticipate your return to Millennium Broadway soon! We cannot wait for you to see all the wonderful changes our property is currently undergoing.

Please reach out to us directly the next time you plan your trip to New York.

Sincerely,
Rori Brennan
Guest Relations Manager

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Reviewed 28 May 2014

I often stay at this hotel when I need to stay overnight in NYC after late dinner meetings, when the agony of a commute would be too much. I think business travelers tend to stay here more than tourists, because tourists just don't know any better. Prices in NYC can be brutal and although you may save money at a boutique hotel, you will likely get tiny, tiny rooms. Big rooms at the Millennium with good friendly service. Just a half block to Times Square!

Room Tip: The higher the better, to get away from big city noise. (Police sirens,etc)
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  • Stayed: May 2014, travelled on business
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1  Thank markweitzel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie T, Director, Front Office Operations at Millennium Broadway New York Times Square, responded to this reviewResponded 3 June 2014

Dear markweitzel1,

Thank you for sharing your experience with the Millennium Broadway.

Isn’t it nice to know that when you need a break from that long commute, we are right here for you just like an old friend; being there when needed.

Come often? Well maybe you have a particular room you like? Are you a high floor lover or is closer to the ground more your speed?

When coming again, please reach out to me directly so that I may personally assist with your reservation.

Thank you again and we hope to see you soon!

Sincerely,

Melanie Turner
Director, Front Office Operations

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Reviewed 28 May 2014

The property is old and tired and in desperate need of an update. The soundproofing does not work for many of the windows and housekeeping was noising in the mornings. The staff appear disinterested and unavailable most of the time. It is in a very convenient location just off Times Square but there is little else going for this property. Without their special rates, this property definitely would not be value for money. If you're after a hassle-free vacation, I would definitely overlook this one.

  • Stayed: January 2014, travelled with family
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Thank GourmandAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie T, Director, Front Office Operations at Millennium Broadway New York Times Square, responded to this reviewResponded 3 June 2014

Dear GourmandAus,

Thank you for taking the time to share your experience with the Broadway.

In need of an update? Yes and we are doing just that! The Premier Tower is getting fitted for all new guests room carpets; new couches; all bathrooms are being re-finished.

We didn’t leave out the Broadway either. Several floors are being outfitted with new carpets; the bathrooms are being refinished; we are getting updated bedding. Things are changing here for the better as we are upgrading our facilities and bringing the focus back to service.

Please come back and let me show you the changes we’ve made. Reach out to be personally and it will be my pleasure to assist you with your reservation.

Thank you again and we hope to see you soon.

Sincerely,

Melanie turner
Director, Front Office Operations

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Reviewed 28 May 2014

Best stay at a hotel! Comfortable, fantastic location, and the staff was so wonderful. Got in contact with Melanie Turner for a room and she was a great help and a spectacular manager! Definitely recommending the Millennium to anyone looking for a great stay in the heart of New York City.

  • Stayed: May 2014
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1  Thank nycbaby1105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie T, Director, Front Office Operations at Millennium Broadway New York Times Square, responded to this reviewResponded 3 June 2014

Dear nycbaby1105,

“Best Staff.” Extremely nice comments and truly a pleasure to read!

Our goal at the Millennium Broadway Hotel New York is to make certain that all guests have an extraordinary stay and loves it so much that not only do they want to return but also tell all their friends too! That’s a rumor we would like to spread.

So this comment we are hoping goes viral!

Thank you for choosing the Millennium Broadway Hotel New York and we look forward to your next visit.

Sincerely,

Melanie Turner
Director, Front Office Operation

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Reviewed 28 May 2014

We spent two nights here. There was no KIng available at the Millenium but they offered us a Double at the adjacent Hudson Hotel. The checkin clerk said that it was an upgrade which included a breakfast so we accepted the room. It was on the 9th floor and it was large and clean and the breakfast buffet was fine for us. The room was plain, the lighting was good, and the large bathroom had a separate shower. the location of the Millennium/Hudson provides good walking access to the MOMA, to 5th Ave and to the Theatre District as well as a variety of restaurant.

  • Stayed: May 2014, travelled as a couple
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Thank SelmaFg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rori B, Guest Relations Manager at Millennium Broadway New York Times Square, responded to this reviewResponded 29 May 2014

Dear SelmaFg,

We appreciate the time you took to review our property. We are pleased to hear you were able to enjoy your stay in our wonderful Premier Tower and our prime New York City location. Please let us know the next time you plan on returning to New York, we would love to host you again!

Sincerely,
Rori Brennan
Guest Relations Manager

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Reviewed 28 May 2014 via mobile

This hotel is located a half a block from Time Square. Rooms are ok, service good. I did not like the fact that free Wi-Fi was available only in the lobby and there was nowhere to sit ( no chairs or even benches). I still think that because of the location I would return there.

  • Stayed: May 2014
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Thank Siemion1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rori B, Guest Relations Manager at Millennium Broadway New York Times Square, responded to this reviewResponded 29 May 2014

Dear Siemion1,

We appreciate the time you have taken to write a review on our hotel. We are pleased to hear you have enjoyed our prime location in the heart of Manhattan. At the moment we are currently beginning renovations in our public and private spaces for our guests to be able to enjoy and utilize the spaces more comfortably. We would love to see you return again, when you do please contact us directly!

Sincerely,
Rori Brennan
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Millennium Broadway New York Times Square

Address: 145 West 44th street, New York City, NY 10036-4012
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#185 Luxury Hotel in New York City
#205 Romantic Hotel in New York City
#225 Family Hotel in New York City
Price Range: £137 - £426 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Millennium Broadway New York Times Square 4*
Number of rooms: 626
Official Description (provided by the hotel):
New York is the city that never sleeps. In the center of it all, Millennium Broadway Hotel New York is located in the heart of Times Square giving guests a front row seat to all of the endless action and constant excitement. We cater to both leisure and business travelers and is why we are preferred choice for a New York City hotel. We boast a welcoming, multi-lingual cast and crew, 626 thoughtfully appointed rooms, a 24/7 fitness center and complimentary Wi-Fi. In addition, our meeting and event facilities are second to none. Featuring 64,000 sq ft (5,945 sq m) of flexible meeting space, we are the only hotel in the city accredited by the International Association of Conference Centers. Discover our world and experience an iconic visit to NYC. ... more   less 
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Also Known As:
Millennium Hotel New York City
Millennium Broadway Hotel
Millenium Hotel Nyc
Millenium Hotel New York

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