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“Excellent location ! ”

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Millennium Broadway New York Times Square
Ranked #282 of 466 Hotels in New York City
Dammam, Saudi Arabia
Level 6 Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Excellent location ! ”
Reviewed 23 August 2014 via mobile

The hotel was good ..
I like the room style .. The room was not big .. But not too small ..
The hotel very close from toys r us
Time square ..
There is no lobby !!
No place 4 set !!
If u want to wait check in .. Or check out !!
Or waiting a taxi !!
The price was high !!
You buy 4 the location .. !
By the way .. The hotel was so and so ..

Stayed August 2014
Helpful?
1 Thank Bander2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rori B, Guest Relations Manager at Millennium Broadway New York Times Square, responded to this review, 25 August 2014
Dear Bander2002,

As we progress through our renovations throughout the hotel we are certain our guests will be much pleased with the new and improved amenities we offer. Thank you for taking the time to submit your feedback, we are listening very intently. Our hotel will have much more seating arrangements for our guests to enjoy both on the lobby level and the 2nd floor. We hope you return back to us soon so you may see all the wonderful updates we are implementing.

Sincerely,
Rori Brennan
Guest Relations Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 August 2014 via mobile

Great size room, great location and great pricing for Times Square and Theater District but ..... If you have any desire to be comfortable, don't stay here ! The beds are completely horrible like sleeping on a board ! I would have paid more to stay anywhere if I could have a good night' sleep !

Stayed August 2014, travelled as a couple
Helpful?
Thank Christie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie T, Director, Front Office Operations at Millennium Broadway New York Times Square, responded to this review, 23 August 2014
August 23rd, 2014


Dear Christie M,

Thank you for sharing your experience with the Millennium Broadway Hotel New York.

You gave us three (3) “greats” in one sentence which caused a huge smile to come across my face but as I continued to read on I came across your comment regarding the bed.

Although hard; firm and soft are relative it seems like the beds in our Broadway Tower were too firm for you causing a restless night sleep. Next time try our Premier Tower which I am sure will be more appealing to you as all rooms have recently been outfitted with luxurious pillow top mattresses.

When visiting New York again, please reach out to me personally so I can guarantee your comfort and get you that good night sleep you were looking for the first time around. I know the Premier would be perfect for you and we’re in the business of making people happy!!

Thank you for choosing the Millennium Broadway Hotel New York and Premier Hotel New York. And as always, we welcome an opportunity to serve you better in the near future.

Sincerely,

Melanie Turner
Director, Front Office
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Washington DC, District of Columbia
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 August 2014 via mobile

We stayed for 5 nights, close to Times Square, bed was comfortable, housekeeping could have been better, hairpin on bathroom floor for a week, muffin crumbs on carpet not vacuumed, bath plug broken, hand basin plug not sealing and initially blocked. Wifi is free only in the noisy lobby, no seating, must stand to use phone or IPad, there was access on 2nd floor, however, totally inappropriate, 4 big armchairs only, this is a business centre for conferences so you can't hear anyway. No clear fridge, fully stacked and electronically monitored, so don't remove the items. Room Service has an18% surcharge with a $4 service fee plus, food tax, plus tip, this could amount to approx 25% on top of your order.

Stayed August 2014, travelled as a couple
Helpful?
Thank Cathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rori B, Guest Relations Manager at Millennium Broadway New York Times Square, responded to this review, 21 August 2014
Dear Cathy L,

It's never easy to read that a guest of ours did not experience a pleasurable time during their stay with us. We hold ourselves to the highest standards possible to deliver a unique and relaxing atmosphere for our guests to enjoy, we are sincerely sorrowful we missed that mark with your stay. With our commencement of renovations within our two towers, were are exploring options for seating in our public areas along with new carpeting, new bedding, and amenities being offered.

We hope this stay does not hinder you from returning. We would love to show you the true Millennium and Copthorne standards we set for ourselves. Please contact us directly the next time you plan your trip to New York.

Sincerely,
Rori Brenan
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterford, Ireland
Level 6 Contributor
83 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 19 August 2014 via mobile

I travel to NYC a lot and I've stayed in many hotels. This is by far the best hotel in Manhattan. Close to everything. Starbucks at the back door (I'm a SB fan:) rooms are very nice! good tv! great view of Times Square. Food is great and the staff are so friendly. Stayed here last New Year's Eve. You will not make a mistake by booking this hotel. Top Hotel

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Michaeltmbyrne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rori B, Guest Relations Manager at Millennium Broadway New York Times Square, responded to this review, 20 August 2014
Dear Michaeltmbyrne,

We could not agree with you more! Our views are indeed jaw dropping, especially during our infamous New York City Ball Drop for New Years Eve. Mix our views with our amazing staff and convenient location, we could not ask for better! We are so pleased you enjoy your stay each time you come and are excited for you to see the wonderful updates upon your return.

Please let us know when your book your next trip with us!

Sincerely,
Rori Brennan
Guest Relations Manager
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Sun Prairie, Wisconsin
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 August 2014

Planned a high school girlfriends' trip to NYC from July 26-30 and we stayed at the Millennium Hotel Broadway, based on a recommendation from a friend. We used the concierges while there and all of them were extremely helpful !! What nice people on the entire staff ! Our two rooms were always clean and had great views of Times Square. Easy location to walk almost anywhere or take the subway. Try it..you won't be disappointed.

  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rori B, Guest Relations Manager at Millennium Broadway New York Times Square, responded to this review, 19 August 2014
Dear Steve R,

What a wonderful way to spend time with your friends! We are delighted you all experienced such a memorable vacation. We hope you all return soon to experience all the wonderful changes we are implementing throughout our hotel. Please let us know when you do!

Sincerely,
Rori Brennan
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Austria
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 August 2014

we really enjoyed our stay at the hotel. the check in worked very well. the location is great, just next to the times square.
the room were big and clean. the bed was hard. unfortunately we did not stay in one of the top roofs but just in the 9th floor... the bathroom was big and clean.
the concierge and the service personell were very friendly, and helped us in any occasion.

all in all a very nice spot if you want to explore NYC

Room Tip: try to get on of the higher floors...
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank goofy001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 August 2014

Memorable Experience at Times Square

We stayed four nights in Millennium Hotel Broadway in August. I was worried that we may not get a nice room because of late evening flight from Toronto. I emailed reservation manager, but mistakenly sent the email to my teaching assistant (TA). I sent my email (meant for my TA for marking instructions) to reservation at Broadway Millennium Hotel!
I received an email from Jacqueline Soberal that there was an error! Soon I realized my error and re-sent the correct email to Jacqueline (Reservation Manager) with my concern about rooms due to late arrival. Thank you Jackie for your patience and thank you for making sure that we get a beautiful room. We got a very spacious room with huge King size bed. This is a gorgeous hotel in the heart of Times Square and adjoining theaters. Whether you want to go Broadway shows or go to 5th Avenue shopping or go to Bus Terminal or Train Terminal, this Hotel is located in perfect place. Hotel staffs are very cordial and helpful. We will visit again.

A Canadian Academic

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Rashid K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rori B, Guest Relations Manager at Millennium Broadway New York Times Square, responded to this review, 19 August 2014
Dear Rashid K,

We thank you for submitting such a wonderful review from your recent stay with us. We are very lucky to have Jackie as a part of our team, she is an enormous asset to us. We hope it's not too long before you return back to us. Please feel free to reach out to us or Jackie personally the next time you plan your trip to New York!

Sincerely,
Rori Brennan
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Millennium Broadway New York Times Square

Property: Millennium Broadway New York Times Square
Address: 145 West 44th Street, New York City, NY 10036-4012
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#185 Luxury Hotel in New York City
#205 Romantic Hotel in New York City
#225 Family Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Millennium Broadway New York Times Square 4*
Number of rooms: 626
Official Description (provided by the hotel):
New York is the city that never sleeps. In the center of it all, Millennium Broadway Hotel New York is located in the heart of Times Square giving guests a front row seat to all of the endless action and constant excitement. We cater to both leisure and business travelers and is why we are preferred choice for a New York City hotel. We boast a welcoming, multi-lingual cast and crew, 626 thoughtfully appointed rooms, a 24/7 fitness center and complimentary Wi-Fi. In addition, our meeting and event facilities are second to none. Featuring 64,000 sq ft (5,945 sq m) of flexible meeting space, we are the only hotel in the city accredited by the International Association of Conference Centers. Discover our world and experience an iconic visit to NYC. ... more   less 
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Also Known As:
Millennium Hotel New York City
Millennium Broadway Hotel
Millenium Hotel Nyc
Millenium Hotel New York

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