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“Convenient location, clean and comfortable”

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Novotel New York Times Square
Ranked #135 of 470 Hotels in New York City
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 23 December 2013

We don't usually stay near Times Square as it is too busy and touristy but we wanted to be within walking distance of Broadway shows, the Disney Store, Toys r Us etc because we had our four year old daughter with us. From that perspective, it was great. Breakfast is fine, nice waiters, beds super comfortable (except our daughter's) and very clean. Rooms quite small, not much wardrobe space and the bathrooms are tiny BUT this is a Novotel, not a Sofitel. Those of you who have stayed at Novotels in France will know what I mean. I think next time though, we will have more space and less crowds in another part of the city for the same money.

Stayed: December 2013, travelled with family
1  Thank AbsFabs2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, Manager at Novotel New York Times Square, responded to this reviewResponded 29 December 2013

It was our pleasure to provide you with clean accommodations and a comfortable stay during your recent trip to Times Square. We are pleased our central location suited you and your family. Thank you for providing us with a review!

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2,414 - 2,420 of 5,700 reviews

Reviewed 22 December 2013

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Accorhotels.com
2  Thank Ken M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MarcSternagel, Manager at Novotel New York Times Square, responded to this reviewResponded 29 December 2013

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Reviewed 22 December 2013

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Accorhotels.com
Thank SJJ1976
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MarcSternagel, Manager at Novotel New York Times Square, responded to this reviewResponded 29 December 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 22 December 2013

This was our second hotel in NY and stayed on recommendation. Having just been refurbished it was great. We stayed in a high room over looking the Hudson River (? Is my geography right?) - what a view to wake up to each day! Thanks to the front desk who quickly changed our room when asked as we had originally been given the wrong room (not the one we had paid for!). All staff were really helpful. We loved the deck overlooking Times Square and would sit out, in the 0C degree temp, around the fires sipping a warming cognac! Paying just a little more (literally just a little more) for the space in this central location - was amazing for subway access and walking distance to Broadway ( we saw Billy Crystal and After Midnight), Central Park and anywhere really. Step out and cross the street to the little Italian deli for a cheap easy breakfast, the Irish bar up the road is open to 4 am - one of only a few as most close at 2am and American Artists for wonder family gifts...the rest is up to you! There is so much to choose from! Only one down side for the price I think free wifi is a must for any hotel but for 24 hr access it is fairly cheap and easy to get logged on.

Room Tip: Get a high river view - waking up watching the sun come up is the best!
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  • Stayed: November 2013, travelled as a couple
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2  Thank Greenbunnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, Manager at Novotel New York Times Square, responded to this reviewResponded 29 December 2013

I am pleased to see you enjoyed your recent stay with us! Most importantly, I am glad you found our team friendly and helpful. It would be our pleasure to serve you during your next stay in NYC.

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Reviewed 22 December 2013

Of all the hotels that we have stayed in, this is our favorite. The lobby is on the 7th floor. They have a huge balcony off of the lobby where you can sit and enjoy a drink and/or a smoke as it overlooks Times Square. Hubby and I sat out here (when we stayed in the fall) and it was a beautiful sight. He enjoyed his cigar as we soaked in the sights and sounds of Broadway. One Sunday morning, it was beautiful weather so we walked up to Central Park and took a nice stroll through the "Strawberry Fields." (It is about 20 blocks to Central Park, but it was a really nice walk. This hotel is modern and clean!

Room Tip: One time we had a room by the elevators...we could hear them. I would ask for a room away from the...
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  • Stayed: December 2013, travelled with family
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2  Thank TravelingGranny_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, Manager at Novotel New York Times Square, responded to this reviewResponded 27 December 2013

Thank you so much for your wonderful review! We are thrilled you found your stay with us enjoyable, and our team friendly and helpful. Hope to see you again on your next stay in New York!

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Reviewed 22 December 2013

First things first - the hotel is not on the Times Square. It is close to the Times Square. And there is no way you can see Times Square from it.
Anyhow, hotel is freshly redecorated, well kept, clean, rooms are spacious with big (I mean BIG! flat screen TV). Didn't eat at the hotel so I cannot comment on food.
So what's wrong with the hotel? It's the little things... First of all, you have to pay a 1$ per a luggage piece if you want to keep them after your checkout. OK, 1$ is not much. But precisely that - it's nothing, and it gives you that...feeling. Then, you need to pay extra 10 US$ for the WiFi. Then, the toilet paper is so thin that you can see through it. Then, the toilet seat cover is made from possibly the cheapest plastic you've ever seen. Mini bar is empty, and there is no tea/coffee making facilities.
Don't get me wrong, it's not a bad hotel, it's just those little things that give you that unpleasant feeling, which makes it look worst that it is.

  • Stayed: December 2013, travelled on business
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1  Thank DenisRi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, Manager at Novotel New York Times Square, responded to this reviewResponded 27 December 2013

Thank you for your review. We are sorry to read that your stay was less than satisfactory. We always strive to exceed our guests' expectations, and apologize for missing the mark on this occasion. Many of our rooms offer a view of Times Square. We hope you return to enjoy one of our guest rooms with a view.

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Reviewed 22 December 2013

The place is very "strategic" for tourism.
The room very confortable and quiet, with an exceptional Time Square view.
The price is corresponding to the service.
BUT, very impersonal. In fact the lobby located at the second floor, looks like Dark Vador's House.
And the staff forget that the customers understand French language and it's very interesting to know that a family stay a week because no credit card was asked, meals, breakfast ...
The next time, i'll don't give my CC ! Lol
Please a little bit more warmth mister Novotel

Room Tip: Ask for a Time Square view (fabulous)
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  • Stayed: December 2013, travelled on business
    • Value
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Thank Marc L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, Manager at Novotel New York Times Square, responded to this reviewResponded 27 December 2013

Thank you for taking the time to write a review of your stay with us. I'm glad to see that you enjoyed our central location and accommodations.We strive to provide exceptional service and on this occasion it is clear that we fell short. We will use your comments to improve the service we offer.

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Additional Information about Novotel New York Times Square

Address: 226 W 52nd Street, New York City, NY 10019-5802
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Green Hotel in New York City
#54 Family Hotel in New York City
#95 Romantic Hotel in New York City
#100 Business Hotel in New York City
#107 Luxury Hotel in New York City
Price Range: £130 - £443 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel New York Times Square 4*
Number of rooms: 480
Official Description (provided by the hotel):
With its sophisticated styling, the newly-redesigned 4-Star Novotel New York Times Square invites you to experience the electricity of Times Square. Located in the heart of Manhattan, right in the Theater district, our unique Midtown luxury hotel is within walking distance to New York's best attractions, including Times Square, Central Park, and the prestigious 5th Avenue. You'll be captivated by our stunning panoramic views of Times Square at our trendy new restaurant Supernova. ... more   less 
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Also Known As:
Novotel New York Times Square Hotel New York City
Accor New York City
Novotel New York City
Novotel Times Square
New York City Novotel
Novotel Hotel New York

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