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“Nice location”

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Novotel New York Times Square
Ranked #137 of 466 Hotels in New York City
Certificate of Excellence
GreenLeadersPlatinum level
Oslo, Norway
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice location”
Reviewed 2 August 2014 via mobile

We stayed for 6 nights at this hotel. Rooms are good size, even with 2 kids. We did not try the kitchen except for one breakfast which was nice. The bar has an outstanding view to Times Square, and the lobby also offers a couple of Xbox machines for kids to play at. Only thing to complain about was the service at the bar. Even with only a couple persons in the bar and 4 people behind the bar, they were always busy doing something.

Stayed July 2014, travelled with family
Helpful?
Thank Svein T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, General Manager at Novotel New York Times Square, responded to this review, 6 August 2014
I am very pleased that we could provide you and your family with a comforting place to stay during your week in New York. Should you ever find yourself back in the area, we hope you will choose to return to our establishment.
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5,304 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (601)
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Auckland Region, New Zealand
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2014

Nice view of Times Square from our room at a little extra.
Location is very handy to everything from shopping to broadway to restaurants and metro stations.
Bed and pillows are very comfortable. Some people say that the fridge is so small but doesn,t bother me at all. Room wifi is very very good and elevator is quick. Will stay again.

Room Tip: Upgrade to a room with times square view.
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Arpee66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, General Manager at Novotel New York Times Square, responded to this review, 6 August 2014
I am thrilled that our amenities were to your liking, and you found our central location convenient. Thank you very much for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 July 2014

We stayed for 6 nights from 25th June. A few days prior to our arrival, I eceived an email asking if I wanted to upgrade to a high level room and ended up in a room with a stunning view on Level 31 for an extra $13 oer night. The rooms are spacious, with blackout curtains and a wonderfully comfortable king-size bed. I slept very soundly at this hotel. The bathroom has an extra large walk-in shower and a small night light which was a nice touch as I was able to find my way to the bathroom in the night without having to turn on lights or trip over anything. The hotel is a few minutes from Time Square which is an excellent place to stay if you've never visited New York before this is a very good hotel in a perfect location.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank jaydub73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, General Manager at Novotel New York Times Square, responded to this review, 4 August 2014
Thank you for your feedback. Having a peaceful place to sleep, a beautiful view, and a short walk to Times Square are things that are absolutely necessary when visiting New York, and it fills me with pride that we supplied all three!
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Royal Tunbridge Wells, United Kingdom
Level 5 Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 31 July 2014

I stayed in this hotel in November 2012 and it was in the process of undergoing a refit. All of the staff were very attentive and helped with any issues we had. For example, the computers in the business centre weren't working so they let us use the ones behind the front desk. We didn't use the bar area due to the noise from the construction work but it looked nice enough.

The best thing about the hotel is that it is about 2 minutes from Times Square, really close to a subway station and right in the middle of the city. This means that you can get anywhere really easily.

There are only two bad things that I can say about my stay here. One was the long queue at breakfast. This problem may have been resolved since I stayed. The other problem was that one morning the lifts were out of action - with no sign informing guests of this. This meant that we ended up using the fire exit stairs and ending up on the service/laundry floor. Several guests were with us and experienced the same situation.

However, overall the stay was great with a decent price!

  • Stayed November 2013, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, General Manager at Novotel New York Times Square, responded to this review, 4 August 2014
It pleases me to read that you found your stay with us to be great. We have definitely made some improvements since 2012, so I’m hoping you can come and see our property again soon.
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Aberdeen, United Kingdom
Level 4 Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 31 July 2014

Stayed here for 3 nights in February following on from our honeymoon in Hawaii. Hotel is located literally round the corner from Times Square next to two theatres. Access is via a lift from street level up to the first floor reception. Courteous and speedy check in with excellent concierge service.

The bar and lounge area is quite simply stunning. We were delighted with the full floor to ceiling windows overlooking the city. Free internet access for guests and several PC's available, along with games consoles in a seating area. Our room was compact but immaculate. The hotel had recently undergone a refurbishment and it showed, huge walk in shower, flat screen tv and luxurious bedding. Our view was over the river and we could see the Budweiser cruise ship that was in the city for the Superbowl which was happening in New York that weekend. Plenty of hanging and shelving for clothes and an ipod docking alrm clock.

Although it was Superbowl weekend and the streets were packed, the hotel never seemed overcrowded. We never ate at the hotel, preferring to take in diners and restaurants while we were sightseeing, so I am unable to comment on the food, we did however have a drink at the bar, with prices being comparible for a hotel in Times Square

We will definately stay at Novotel Times Square again, the location is truly superb, with everything on your doorstep.

Room Tip: Following the refurbishment I would suggest any bedroom would be good. There is a smoking terrace h...
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  • Stayed February 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank GCabrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, General Manager at Novotel New York Times Square, responded to this review, 4 August 2014
I am thrilled we could provide you with a peaceful place to recharge during your stay in New York, even during the Super Bowl! Our bar is indeed one of the highlights of our hotel, and I’m glad to read that you enjoyed your time there. We hope your next stay is sometime in the near future. Thank you very much for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann Arbor, Michigan
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 July 2014

The location was great. Easy walking to all Broadway shows. Very quiet room, comfortable bed. The water in the shower never got hot, only warm. I also thought that the sink was not very functional. Water splashed all over the place when you turned the water on. Like others mentioned, I did not like the dark lobby. Also, the elevators took forever!!! We were on one of the top floors and in the morning, I thought we would never get to the lobby! The elevators would stop at every floor. I liked the Club Quarters in Rockefeller Center better for the price.

Room Tip: I would advice not staying on an upper floor because of the very slow elevators!
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Betsy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, General Manager at Novotel New York Times Square, responded to this review, 4 August 2014
While I am happy to read that you enjoyed our central location and comfortable beds, it appears we have missed the mark in a few ways during your stay here. I apologize for that and will be taking your input to heart when it comes to improving our offerings. Thank you very much for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel New York Times Square

Property: Novotel New York Times Square
Address: 226 W 52nd Street, New York City, NY 10019-5802
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Green Hotel in New York City
#77 Family Hotel in New York City
#95 Romantic Hotel in New York City
#100 Business Hotel in New York City
#112 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel New York Times Square 4*
Number of rooms: 480
Official Description (provided by the hotel):
With its sophisticated styling, the newly-redesigned 4-Star Novotel New York Times Square invites you to experience the electricity of Times Square. Located in the heart of Manhattan, right in the Theater district, our unique Midtown luxury hotel is within walking distance to New York's best attractions, including Times Square, Central Park, and the prestigious 5th Avenue. You'll be captivated by our stunning panoramic views of Times Square at our trendy new restaurant Supernova. ... more   less 
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Also Known As:
Novotel New York Times Square Hotel New York City
Accor New York City
Novotel New York City
Novotel Times Square
New York City Novotel
Novotel Hotel New York

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