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“Perfectly placed modern hotel.”

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Novotel New York Times Square
Ranked #137 of 471 Hotels in New York City
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 13 August 2014

The hotel is right round the corner from all the action, however perfectly set back so you don't get any noise in your room. It is also very close to many broadway shows as well as subway stations that open up the whole city. The hotel also has a balcony bar over looking Times Square which lovely to relax on, especially at night.
The room was very nice; with stylish fittings and information about the hotel and surrounding area all programmed into your tv and easily accessed. Fast wifi is available in the lobby for free and for a reasonable price of $10 per 24hours in your room.

The only complaint we could have is that the gentleman checking us in did not smile, not even once. He wasn't rude, but a smile goes a long way. Other than that the staff were lovely, polite and chatty.

Definitely somewhere I would return to.

Stayed: August 2014, travelled with family
Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, General Manager at Novotel New York Times Square, responded to this reviewResponded 18 August 2014


Thank you very much for your feedback. I am happy that you appreciated our friendly staff, guest rooms, and location in the heart of New York!

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2,158 - 2,164 of 5,828 reviews

Reviewed 13 August 2014

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Geert M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MarcSternagel, General Manager at Novotel New York Times Square, responded to this reviewResponded 18 August 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 13 August 2014

Novotel Times Square is located just up from the centre of Times Square which meant we could get away from the noise and craziness when we wanted, but close enough that we could jump right in if we wanted as well!

We booked online and I had to update our booking prior to arrival. I emailed the hotel direct and had a reply within 24 hours. Great service!

The hotel was exceptionally funky and appeared to have a new fit-out. There are Apple computers in the foyer offering free wi-fi which is a plus. Check in was fast and the staff were really friendly. The conceige could have been friendlier given his job but he was still helpful when we had questions.

Our room was absolutely amazing - the windows were sound-proof, it had a new fit-out (fixtures, fittings and bathroom) and it was clean and spacious. It was probably the nicest room we stayed in on our 4 week holiday in the USA.

The only downside was the ice-machines didn't have any ice in them (we tried three floors) but there was a fridge in the room so it wasn't a major issue. There's also a safe which is another definite plus.

I would 100% definitely recommend this hotel to anyone wanting a hotel in Time Square for (I think) a fairly reasonable price!

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank JaquelineS78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, General Manager at Novotel New York Times Square, responded to this reviewResponded 15 August 2014

Wow, thank you for your positive, in-depth review! I’m delighted that we could provide you with a place so close to the heart of New York, but away from all the bustle. If you ever find yourself in the area again, we would be more than happy to welcome you.

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Reviewed 9 August 2014 via mobile

Based on the Tripadvisor-opinions we chose this hotel. Depending On the thought that a hotel in this surrounding should offer a high standard of facilities and maintainance, Novotel Times Square didn't disappoint us. The only room that could have been maintained a little bit better was the gym. Some equipment wasn't working properly...

The view from our 27th floor room was excellent and the elevators and lobby are nicely designed and furnished. The view from the 7th floor terrace to Times Square also made up to our expectations.

Reception personnel was really nice and explained to us how we would get a free wifi connection. They also explained the bill very good allthough the height always disappoints...

The restaurant is a little small for breakfast, so you'll have to stand in line to have a table. After that the buffet suffises greatly.

All in all an address to advise strongly! Your money is well-spent @ Novotel Times Square

Stayed: May 2014
2  Thank DJ_Hildebrand_Laren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, General Manager at Novotel New York Times Square, responded to this reviewResponded 15 August 2014

Your review is greatly appreciated. I am happy to read that fellow TripAdvisor users were able to help you make an informed decision when choosing to stay with us. I will let the proper personnel know of your comments about the gym and we will see what we can do to minimize problems with our equipment.

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Reviewed 8 August 2014

That's a modern hotel, very comfortable rooms, staff always friendly. I didn't like that we have to pay for the wifi, as the rates of the hotel are already high. Very good located, near central park, moma and a beside times square.
I recommend the hotel.

  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Thank Carlinha_Freitas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, General Manager at Novotel New York Times Square, responded to this reviewResponded 15 August 2014

Thank you very much for your kind words and recommendation! Our contemporary offerings, friendly staff, and comfortable guest rooms are three things on which we pride ourselves, and I am elated that you felt the same way.

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Reviewed 6 August 2014

If you're planning to head to NYC near Central Park, Times Square or Radio City Music Hall, consider staying at the Novotel. Location is right on Broadway and 52nd, an easy walk to Central Park and surrounding attractions including the Late Show, Columbus Circle, Wicked, Cinderella, and Rockefeller Center. Great views either from your room (if you're on Broadway) or the hotel bar/lobby terrace looking onto Times Square. With all the surrounding "action", it's very quiet. You can't hear the cabs or the trash. The Novotel is clean and modern with comfortable beds and plenty of outlets. My only watchout is that the shower is enclosed in glass and the shower door could be a challenge for larger individuals. Overall, very friendly service. I made the mistake of forgetting an item in the safe and appreciated their friendly and quick response in which they were able to send my item free of charge. I am very grateful! This was a business trip and the rate was a good value vs. other chain hotels in the area. I would highly recommend staying at the Novotel for a future visit to NYC.

Room Tip: Ask for a room on Broadway, higher up (it's NYC!).
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  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank tskinn18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, General Manager at Novotel New York Times Square, responded to this reviewResponded 13 August 2014

I am delighted to hear that you were able to get a good night’s rest despite staying in the city that never sleeps! Your recommendation means a lot to our team, and we hope you come again soon.

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Reviewed 6 August 2014

Very happy with the hotel, stayed 2 days over 4th of July long weekend. Great location and a great hotel especially in NY. The weekend was a New York Broadway play weekend for us. Went to Jersey boys (right across the street) and saw Newsies. We had a great time! plus if you are into steaks. Gallaghers steakhouse is right next door. YUMMY

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank NealWallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSternagel, General Manager at Novotel New York Times Square, responded to this reviewResponded 13 August 2014

We are thrilled we could provide you with a great place to stay during the long weekend! The next time you’re in town to see a show, we hope you’ll stay with us again!

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Additional Information about Novotel New York Times Square

Address: 226 W 52nd Street, New York City, NY 10019-5802
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Green Hotel in New York City
#54 Family Hotel in New York City
#95 Romantic Hotel in New York City
#100 Business Hotel in New York City
#108 Luxury Hotel in New York City
Price Range: £113 - £316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel New York Times Square 4*
Number of rooms: 480
Official Description (provided by the hotel):
With its sophisticated styling, the newly-redesigned 4-Star Novotel New York Times Square invites you to experience the electricity of Times Square. Located in the heart of Manhattan, right in the Theater district, our unique Midtown luxury hotel is within walking distance to New York's best attractions, including Times Square, Central Park, and the prestigious 5th Avenue. You'll be captivated by our stunning panoramic views of Times Square at our trendy new restaurant Supernova. ... more   less 
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Also Known As:
Novotel New York Times Square Hotel New York City
Accor New York City
Novotel New York City
Novotel Times Square
New York City Novotel
Novotel Hotel New York

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