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“Other than issue upon arrival, everything was great” 4 of 5 bubbles
Review of Paramount Hotel Times Square New York

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Paramount Hotel Times Square New York
Ranked #375 of 467 Hotels in New York City
NYC
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Other than issue upon arrival, everything was great”
4 of 5 bubbles Reviewed 18 September 2013

When I arrived I was given keys to a room and went on my way without an issue. When I arrived to the room the temp was 80 degrees but the AC was running. I decided to give it a few minutes but quickly realized the AC was not working too well and called to have someone come check it out. Meanwhile, as the windows did not have screens and there were AC units right outside, I decided against opening the windows. No one came. Long story short, I called the front desk 4 more times within 45mins and the only answer I got was "well when the engineer is busy it takes him a while to get there". I'm sorry, so I just have to sit here and sweat? Not good enough. I demanded another room and was accommodated. However, had I not demanded it, they would have kept me there. The rest of the trip was terrific with no issues.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kelsey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary T, General Manager at Paramount Hotel Times Square New York, responded to this review, 5 October 2013
On behalf of the Paramount Hotel Time Square team we would like to sincerely apologize for the inconveniences you had to deal with in your first hour of you stay with us. I did inform all of our Department Heads and they were very disappointed as well. Thank you for submitting your feedback on TripAdvisor, as this is the only way we may improve our services in these areas. It is never our intention to disappoint our guest, and we sincerely regret that we have so thoroughly disappointed you on our respond time to fix the issue.

Sincerely,


Gary Tucker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,662 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (531)
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Stevenage
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 18 September 2013

Hotel lobby was very dark and the only place that there was free internet, room internet prices were very expensive.

The rooms was small and it had a tiny little shower that had no water pressure. The AC worked well but the cleaners turn it off so when you get back to your room it is really hot. You can't leave it on over night as it is so noisy.

Location is ok, it is close to times square but there is only so much you can take of that.

Breakfast in the hotel was $35 per person, not sure how good it is as did not stay for that price.

  • Stayed September 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank MrPickers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary T, General Manager at Paramount Hotel Times Square New York, responded to this review, 5 October 2013
Thank you for taking the time to review our hotel. Please allow me to apologize for the poor stay you had with us. We strive to create a great experience for all guests, and to see that you did not receive it during your stay is disappointing to hear. We will use your comments as a training tool, and we do hope you will return for a more positive stay.


Sincerely,


Gary Tucker
General Manager
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Travellers are raving about these New York City hotels

Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 18 September 2013

Stayed here during my trip to NY. Great location, next to the theaters n good restaurants and entertainment. The Rooms were extremely small. Could not walk around if you have a suitcase open. Bathroom was sufficient for one person to stand. Not worth the money. Moved to the Crown Plaza after a couple of days. Poor quality interiors & Bed.Water pressure in the shower was pathetic.

Room Tip: Good Location if you want stay on Times Square.
See more room tips
  • Stayed March 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Ravi13Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary T, General Manager at Paramount Hotel Times Square New York, responded to this review, 5 October 2013
Thank you for taking the time to review your experience with our hotel so comprehensively. Your comments are extremely helpful, especially the feedback with regards to size of rooms and water pressure so that our engineers can work on those issues. We do have different room types that we can show to accommodate if guest needs larger rooms.

Sincerely,


Gary Tucker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gibraltar
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 17 September 2013

Our travel agent booked this hotel for us and upon our arrival we were given the standard double room. Upon seeing the room I was very dissatisfied. Small is an understatement, the bed was only a few centimetres bigger than a single bed and the room was too small to open our suitcases, (unless placed on the bed, one at a time). I even thought they had given me a single room by mistake! I had to up grade to a king size bed at extra cost. When given the upgraded room the room area was slightly larger but not by much. Bare in mind that this is an old hotel, but its just off Time Square, which is its main selling point. Personally if I return on to New York I would look for another hotel maybe a few blocks further away. The AC is also very noisy. I cannot fault the staff who were helpful and polite. The cleanliness of the room cannot be faulted either. There has been investment in the lobby and bar which are very modern in decor but as I said the room size is not what I am accustomed to.

Room Tip: Unless your on a tight budget with little luggage avoid the standard double room.
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  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AndyW1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary T, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this review, 5 October 2013
Thank you for taking the time to review your experience with our hotel so comprehensively. Your comments are extremely helpful, especially the feedback with regards to our rooms sizes. We do have different room types that we can show to accommodate families with children or need more room. Thank you for submitting your feedback on TripAdvisor, as this is the only way we may improve our services in these areas. It is never our intention to disappoint our guest, and we sincerely regret that we have so thoroughly disappointed you.


Sincerely,

Oscar Vela
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
59 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 16 September 2013

It all started great. I checked into the Paramount and Giovanni, the reservation guy, said how about an upgrade....Why not? I had a king size bed and two drink vouchers in hand. Used said vouchers at the bar and went to my king sized bed

Except at three in the morning, I awoke to a loud buzzer noise. It was the AC unit. I am not sure whether to be upset at being in the room or respect the efficient movement to another room...So add a star and subtract one. Things do happen. Its how organizations recover that defines them

The Paramount is worth considering. The location just outside of Times Square(but far enough away) is ideal and in good proximity to many areas. The rooms are small, but rooms in NYC are small. The lobby and bar area are cool, comfortable places to chill

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Shanks296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary T, General Manager at Paramount Hotel Times Square New York, responded to this review, 5 October 2013
Thank you for submitting your feedback on TripAdvisor, as this is the only way we may improve our services in these areas. It is never our intention to disappoint our guest, and we sincerely regret that we have so thoroughly disappointed you with the a/c unit at 3am.

Sincerely,

Gary Tucker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 15 September 2013

This is the hotel to stay at if you enjoy being treated poorly. If you want a hotel that has dirty bathrooms and rude night manager than this is your hotel. The rooms were satisfactory (for NYC) but very small which was expected.
My main gripe was that they misadvertised the parking. They tell you to use lot across the street at one rate, when you get there the lot tries to charge much more.
The night manager was not only rude but appeared to not care about my complaint until I threatened to contest the charge. ONLY then did Peter do anything. Afterwards, he made another very rude comment which was totally unacceptable and unprofessional.
The only good thing I can say about this hotel is it's location near Times Square.

Room Tip: Go somewhere else. It really isn't worth the money you save.
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  • Stayed August 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank avon_mom_t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary T, General Manager at Paramount Hotel Times Square New York, responded to this review, 5 October 2013
On behalf of the Paramount Hotel Time Square team we would like to sincerely apologize for the inconveniences you faced while you stayed with us and issues with one of our staff members. I did inform all of our Department Heads and they were very disappointed as well. Thank you for submitting your feedback on TripAdvisor, as this is the only way we may improve our services in these areas. It is never our intention to disappoint our guest, and we sincerely regret that we have so thoroughly disappointed you.

Sincerely,


Gary Tucker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 15 September 2013

People complaining about not having enough room in the rooms? well who even goes to NYC to stay in the rooms right? we used our room as a stop off point to leave our shopping bags and carry on shopping! haha.. this hotel is lovely!!! the staff are so helpful and kind, and we made friends with one of the staff who we still regularly keep in touch with now. It is a stylish hotel, with a lovely bagel and coffee shop over the road which sold delicious pastries. It is literally a stone throw away from Times Square, as soon as you step out of the doors you where greeted by the huge MAC store which is in the middle of Times Square. Perfect hotel, cannot comment on the food as we never ate in the hotel as we where surrounded by beautiful resteraunts. Comfy beds, always had a good nights sleep, would 100% return to this hotel.

  • Stayed December 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank xxSxx27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary T, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this review, 5 October 2013
Thank you for your 5 Star review! We are thrilled that you enjoyed your stay, our team, our bar and of course our location. We are glad you are now a loyal PARAMOUNT guest.

I hope to meet you in person on your next visit.


Sincerely,


Oscar Vela
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paramount Hotel Times Square New York

Property: Paramount Hotel Times Square New York
Address: 235 W 46th Street, Between Broadway & 8th Avenue, New York City, NY 10036-1409
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#215 Luxury Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Paramount Hotel Times Square New York 4*
Number of rooms: 597
Official Description (provided by the hotel):
One of the most fashionable Midtown Manhattan hotels is The Paramount Hotel in New York, centrally located in the heart of bustling Times Square. Completely renovated in 2009, The Paramount remains the consummate modern Times Square New York hotel, with easy access to the Broadway Theater District, Restaurant Row, upscale Madison and Fifth Avenue shopping, Penn Station, and the Jacob K. Javits Convention Center. The Paramount Hotel NY is located one-half block from Broadway on 46th Street - the perfect location if you are here to enjoy the best Broadway shows in New York City! ... more   less 
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Also Known As:
Paramount New York City
Paramount Hotel Nyc
Paramount Hotel New York City
New York City Paramount

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