Booked thru expedia. They gave us a twin bed for our honeymoon. We called immediately 6 weeks prior to our stay to upgrade to a king or queen bed. We gave credit card info to pay for the upgrade then, and were assured a queen or king room. When we arrived on day 1, the notes were there but they had not reserved a king or queen room for us and the hotel was full. While we waited for the manager we saw at least 4 other parties doing the same - do not trust their reservations line! Get them to send you a written confirmation of any change you make. We waited 20 minutes for the manager to find a room for us with more than a twin bed. We paid an additional $30/night for the upgrade.
The king room on the 3rd floor was tiny with nowhere to store suitcases. The thermostat operated at two temperatures - sweltering or penguins running across the floor.
The finish on the floor of the bathtub has been rubbed off and need to be redone. Zero water pressure - could barely rinse out conditioner. Tile grout moldy and in need of a redo. There was a white square box - I assume holding the heating pipes directly in front of the toilet - so we literally had to sit sideways on the toilet. The toilet flushes as loudly as an airplane toilet.
They give you a bottle of lotion, body wash, shampoo and conditioner upon checkin and they do not replace when they are empty - even if they are empty and in the trash. We had to call for them to bring more after two consecutive days of them not leaving more.
Housekeeping called and woke us at 10am one morning to see if we wanted our room cleaned that day, then pressed us for an exact time that we would vacate the room for the day.
On evening the elevator lobby was full of people checking in, we asked the front desk where the stairs were. They showed us to a set of stairs, but it ended at the second floor. We wandered around until we found an unmarked door all the way on the other side. We had to go thru three more doors and an extremely rude employee to find the rest of the stairs up to our floor. How is this not a fire hazard?
Towels are tiny and cheap, do not soak up water well at all.
We heard what sounded like metal banging on metal pipes all thru the night.
The ONLY good things about this hotel are the proximity to Times Square and the helpful concierge.
There's no way this is a 4 star hotel. I've stayed in Hampton Inn or Holiday Inn and had a much better experience. I would give them 2.5 stars at best! Definitely in no way worth the $260/night.
- Official Description (provided by the hotel):
- One of the most fashionable Midtown Manhattan hotels is The Paramount Hotel in New York, centrally located in the heart of bustling Times Square. Completely renovated in 2009, The Paramount remains the consummate modern Times Square New York hotel, with easy access to the Broadway Theater District, Restaurant Row, upscale Madison and Fifth Avenue shopping, Penn Station, and the Jacob K. Javits Convention Center. The Paramount Hotel NY is located one-half block from Broadway on 46th Street - the perfect location if you are here to enjoy the best Broadway shows in New York City! ... more less
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- Also Known As:
- Paramount New York City
- Paramount Hotel Nyc
- Paramount Hotel New York City
- New York City Paramount