I have stayed in the Paramount Hotel before but found this experience very disappointing. I was staying with my sister and my young son who is a baby under 1 year. Upon arrival I found the room had no kettle for me to boil water for my babys bottle. I went to reception to ask them if they had any kettles for such circumstances. I was told "we dont do that here you will have to go and buy one". The attitude was very dismissive and I left reception quite upset. I was not offered any help with bringing my luggage to my room which I have always had before in every hotel I have ever stayed in within the USA. I tried to find a kettle that night but as I had only arrived I did not have time to go to every shop to find one. I went back to reception at 11.00pm and asked if it was even possible to have a cup of hot water until I could buy a kettle. I got the exact same response "we dont do that here go to the coffee shop next door". I can accept that no kettles are provided and maybe nobody in the hotel drinks tea or coffee but the attitude of the staff members was appalling and very unfriendly. I had to buy a kettle for $40 to boil water. The room was ok but had no stopper in the bath so I could not give my baby a bath and the sinks stopper did not work properly so I could not even sit him in that to wash him. The hotel is certainly not child friendly. I can accept the issues with the room as the clening of it on a daily basis was excellent and the fact that no kettle was provided but my main reason for writing this review is the staffs attitude. A little compassion and friendly attitude goes a long way. I will never stay here again.
- Official Description (provided by the hotel):
- One of the most fashionable Midtown Manhattan hotels is The Paramount Hotel in New York, centrally located in the heart of bustling Times Square. Completely renovated in 2009, The Paramount remains the consummate modern Times Square New York hotel, with easy access to the Broadway Theater District, Restaurant Row, upscale Madison and Fifth Avenue shopping, Penn Station, and the Jacob K. Javits Convention Center. The Paramount Hotel NY is located one-half block from Broadway on 46th Street - the perfect location if you are here to enjoy the best Broadway shows in New York City! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Agoda, Ebookers, Hotels.com, Southall Travel, Ctrip TA, Odigeo, TravelUp, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Paramount Hotel Times Square New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Paramount New York City
- Paramount Hotel Nyc
- Paramount Hotel New York City
- New York City Paramount