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“Small but comfortable in an ideal location”

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Paramount Hotel Times Square New York
Ranked #391 of 468 Hotels in New York City
Reviewed 19 July 2014

Like many other reviewers have mentioned, the best thing about this hotel is its location. Right next to Times Square, right in the theatre district and walking distance to most attractions such as bus tours, Rockerfeller, Empire State, Cental park etc.
When we first arrived we had a bit of bother with our booking - our reservation had been cancelled. Turns out it wasn't to do with the hotel, but our agent back in the UK. The receptionist was kind of helpful but in a bit of an abrupt manner - but to be honest I think this is the general way of the New Yorkans as we found out over our next few days in the city.
The rooms were clean and modern but very compact - we had to move a chair to open the door fully to fit our suitcases through, and the bathroom was tiny. However, with everything there is to do in the city we were barely in our room so it was perfectly fine and we got a good nights sleep. I think most rooms in New York are going to be pretty compact. The lobby area was lovely but again - how much time are you going to spend there?

  • Stayed: May 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (4,470)
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2,249 - 2,255 of 4,470 reviews

Reviewed 15 July 2014

You can't be any closer to times square than this hotel. I got a good deal on a travel website, and you get what you pay for. The lobby is super cool, I LOVE the dj. The service is mediocre at best. We had internet included in our package, and they said we didn't. Everyone is just kind of "eh". The bartenders are indifferent and way more chatty with themselves than the customers. Don't be surprised when automatic gratuity is on your bill, or any restaurant for that matter. The room is the size of a postage stamp, which is fine, but housekeeping could have done a much better job of cleaning, and some things were in disrepair. Again, you wanna walk out the door and be in Times Square? This is the place. The coffee shop, again, pretty decent, but service...well you know.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank nwrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded 22 July 2014

Please allow me to apologize that your recent stay with us did not live up to your expectations. We value each of our guests and it’s never pleasant to be informed that a guest had a negative experience. Please be advised that we have several different size rooms throughout the hotel and out staff is always available to assist in accommodating your needs/ preferences to an upgraded room. I would like to follow up on the concerns you have mentioned. Please contact me at erodriguez-febles@paramount-nyc.com with the full name on your reservation, the dates of your stay and your TripAdvisor comment attached. I look forward to hearing from you and further investigating your concerns.

Best Regards,
Emily

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

This hotel is well maintained and although the rooms are small one must remember this hotel was built back when people just got a room to sleep in. The room was very clean and the quietest room I ever slept in. The staff is friendly and helpful.

The location is great being in Times Square and only 1 block from Broadway in the heart of the theater district. Just one block away from the famous Times Square Walgreen building with the light up billboard on the building and all the activity in the area.

It is also only 1/2 block from the tourist bus departure area. On top of that it is only a cpl blocks from Rockefeller Center.

Room Tip: We had a corner room without much of a view but it was really quiet. Remember all the rooms are smal...
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank NormS579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded 15 July 2014

Thank you for sharing you 5 star feedback with us. We are pleased to hear that you enjoyed your stay with us and found our location to be convenient to all you wanted to see in do during you stay in New York City. We hope to welcome you back the next time your travels find you back in New York City.

Kind Regards,
Emily

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Reviewed 14 July 2014

My significant other and I truly enjoyed our stay at the Paramount at Times Square. More specifically, we appreciated the intimacy and personal interaction with the restaurant personnel. Upon mentioning my lady and I we were celebrating an anniversary, the extremely amicable manager Oz and our wonderfully attentive server Rodney were plotting to make our experience even better if that were possible. After having a succulent meal and fine spirits, Oz and Rodney saluted us with a decadent chocolate dessert fit for a King and Queen. There was an inscription in chocolate at the top of the plate which read, "Happy Anniversary!"

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank rabbi1971911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded 15 July 2014

Thank you for sharing your 5 star experience with us! We are so pleased to hear you enjoyed your stay and your experience in our restaurant. Our goal is to always ensure our guests have a great and personal experience throughout their stay. Rodney and Oz are a great asset to our hotel and we're lucky to have them part of our team. Hope you had a memorable anniversary and many more to come. We look forward to welcoming you back in the future.

Kind regards,
Emily

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Reviewed 13 July 2014

This was a fantastic place to stay. It is so central and perfect for a fun filled trip to New York City. Rooms were clean and basic, only annoying aspect was the air con was blasting out on my side of the room and was extremely loud, so either it would be a hot nights sleep or cool but lack of sleep. Also the lobby and public areas are beautifully designed they're great for having a cocktail or just having a chat after a busy day! Due to the location not much time was spent in the hotel and mainly used as somewhere to crash for me and my friend at the end of the day, but still much recommended.

  • Stayed: June 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank RachelRoo1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded 16 July 2014

Thank you for sharing your recent experience with us. We are pleased to hear you enjoyed your stay with us. Though you had a great experience we are concerned to hear about the inconveniences you experienced with the air conditioner in your room. We want all of our guests to be comfortable when relaxing in their room. Please contact me at erodriguez-febles@paramount-nyc.com with the full name on the reservation, the dates of your stay and your TripAdvisor comment attached. I look forward to hearing from you and resolving your concerns so this is not a repeat occurrence for future guests.

Kind Regards,
Emily

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

We just returned from N. Y. We searched for a hotel with a great location and was a good value. If you want to be in the tourist heart of the city that never sleeps, the Paramount is an excellent choice. The only drawback is that the rooms are very small,. If this doesn't bother you, consider the Paramount. Check out the various travel websites to shop for the best rate because the offerings do vary.

Room Tip: Sometimes you can get wifi and continental breakfast included. Shop for better rates.
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank mamasan47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded 16 July 2014

We appreciate you sharing your experience with us. Though you may have found the room to be small we would like you to know that we have several different size rooms throughout the hotel and our staff is always available to assist in accommodating your needs. We hope to welcome you back in the near future.

Best Regards,
Emily

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014 via mobile

I checked trip advisor before booking this hotel thru Priceline and there was a review that said rooms are EXTREMELY SMALL and not good at all. I didnt listen to it but the moment I opened the door, I remembered it.

The room is 6ftx10ft i guess just a bed nothing else. The bathroom is really really small and not clean and very old. I will not be tricked by clubish theme of the lobby.

The only thing good about this place is its location which is right next to times square

Stayed: July 2014
2  Thank Alithegreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYCPHotel, Guest Relations Manager at Paramount Hotel Times Square New York, responded to this reviewResponded 15 July 2014

Please allow me to apologize that your recent stay with us did not live up to your expectations. We value each of our guests and it’s never pleasant to be informed that a guest had a negative experience. We have several different size rooms throughout our hotel and our staff is always available to assist you with a room upgrade to accommodate your preferences. We hold our hotel and services to high standards. I would like to further investigate your concerns with the cleanliness of the room. Please contact me at erodriguez-febles@paramount-nyc.com with the full name on the reservation, the dates of your stay and your TripAdvisor comment attached. I look forward to hearing from your and resolving your concerns in order to ensure this is not a repeat occurrence for future guests.

Best Regards,
Emily

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paramount Hotel Times Square New York

Address: 235 W 46th Street, Between Broadway & 8th Avenue, New York City, NY 10036-1409
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#221 Luxury Hotel in New York City
Price Range: £112 - £330 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Paramount Hotel Times Square New York 4*
Number of rooms: 597
Official Description (provided by the hotel):
One of the most fashionable Midtown Manhattan hotels is The Paramount Hotel in New York, centrally located in the heart of bustling Times Square. Completely renovated in 2009, The Paramount remains the consummate modern Times Square New York hotel, with easy access to the Broadway Theater District, Restaurant Row, upscale Madison and Fifth Avenue shopping, Penn Station, and the Jacob K. Javits Convention Center. The Paramount Hotel NY is located one-half block from Broadway on 46th Street - the perfect location if you are here to enjoy the best Broadway shows in New York City! ... more   less 
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Also Known As:
Paramount New York City
Paramount Hotel Nyc
Paramount Hotel New York City
New York City Paramount

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